Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Easy to order and beautiful products

Easy to order and beautiful products! Became a member since I know I’ll be buying more for my new home. Love the member perks!
4 years 4 months

Beautiful webside

I am looking for the Wishbone Chair on the internet, your website's design is clean and beautiful, give me the trust of first trying. Hope the chair is of good quality.
4 years 4 months

Love Rove Concept

I have always loved Rove Concept products. My first purchase was for staging a home in Half Moon Bay for Developers, and the clients decided to keep it all. I have recently made a second purchase and had very responsive customer service when mistakenly made the same purchase twice.
4 years 4 months

This was my first time shopping with…

This was my first time shopping with Rove Concepts. The customer service was pleasant and courteous, with helpful explanations and on-the-spot answers if not known through product specialists. I will see how the delivery goes given that the product will arrive in 3 months!
4 years 4 months

Our sideboard arrived without handles…

Our sideboard arrived without handles and hardware, and the white glove service was not as expected. Customer care service is handling it, so we are overall pretty happy with the experience.
4 years 4 months

shipping delay the major concern, though understandable

Everything went well, though the website was glitchy and could use more photos of the products in use rather than just against a white background. The shipping delay of almost 3 months has been frustrating as well.
4 years 4 months

Amazing products but limited response…

Amazing products but limited response on order delivery. The question is delivery? I have not heard anything about delivery and of course there is no one I can call. I did try to call twice and it hangs up on you. Could be 5 star but need to wait to see
4 years 4 months

Customer Service A+++

Needed to make a cancellation on our order, and Ceri of customer service made it really easy! Pleasure to deal with.
4 years 4 months

Exactly what I was looking for

I was looking for something modern but also with durability in mind, so I discovered Rove Concepts during my google search. The online help staff was responsive. The only thing that I wish was true is the stock availability of all fabric options, and more accurate pictures of products in all fabric options It was a good overall purchase experience. I am waiting for my order and excited about it.
4 years 4 months

Detailed and descriptive

Website is easy to navigate. Purchasing my sectional, I feel confident I’m getting what I want to do the number of photos provided, detailed description and extensive diagrams of the various configurations and their dimensions.
4 years 4 months

Love our new chairs!

Love our new chairs! Delivery time frame was a bit sketchy. Once they arrived 2 chairs were damaged. Rove was very quick to send out replacements with no hassle. Would defiantly recommend purchasing from Rove. High quality and very comfortable chairs
4 years 4 months

Your concierge service was very helpful…

Your concierge service was very helpful in answering my questions before my purchase. I wish you guys offered free shipping though after spending thousands of dollars though on furniture.
4 years 4 months

Returning customer and satisfied again…

Returning customer and satisfied again with fast and easy process and great customer service! Very happy and can't wait to get my orders.
4 years 4 months

Patient live chat staff

So I hv been trying to find a new sofa forever. After using your live chat with Jessica, my mind was made in a heartbeat. She answered my questions super clearly giving me the confidence to purchase right away !!! Now I just hope the sofas can arrive asap.
4 years 4 months

Product is great

Product is great. Shipping took longer than expected but overall happy.
4 years 4 months

Great customer service with great…

Great customer service with great employees. Very informative and helpful during my “dealings” with them thus far. Still waiting for my order at this time because it was just placed but so far so good!!
4 years 4 months

Stephanie was very helpful with the…

Stephanie was very helpful with the process of my order. I’m looking forward to receiving the beautiful pieces!!
4 years 4 months

Gorgeous bed frame and safe delivery!

The bed frame I ordered came when expected, looked even better than it did online, was fairly simple to put toegether, and was delivered with no damages. I am really satisfied with the product, and delivery experience and will definitely purchase more from RC in the future!
4 years 4 months

A long wait for delivery.

Your website is very easy to navigate. I ordered two counter stools thinking they were in stock because the web page said they were available. After ordering and paying with my Visa, I received a message that my order is a custom order and it will take 14-20 weeks. I am a bit disappointed. Thank you.
4 years 4 months

Great customer service.!

Great customer service.!
4 years 4 months

Great for the home office

Perfect size and shape for a small home office. The colours available work in so many rooms
4 years 4 months

3 beautiful bar stools for my…

I ordered 3 beautiful bar stools for my new home! Im in love with the unique designs of the pieces of furniture!
4 years 4 months

Milo Sofa

I found the ordering process really easy the color swatches came in super fast which I was pleased with. I wish the shipping was cheaper (my only complaint) it was $379 I don't think I will be willing to pay that again if I want something else. As well I loved the fact that the modular sofa's you can design your self. Something I also found helpful was a youtube video that showed the couch in real life, also looking at the tagged Instagram photos when shopping for a couch online to get a better idea of what it will look like.
4 years 4 months

Easy checkout good price and nice…

Easy checkout good price and nice merchandise. Would be 5 stars except my time was completely wasted when I contacted a customer care agent via chat. I to buy something else and needed a specific measurement, unfortunately the customer care agent didn’t listen to my information inquiry and provided me measurements for everything BUT what I asked for.
4 years 4 months