My experience has been very positive. I received swatches promptly when requested. I had a very helpful representative helping me with my order and answering all my questions regarding making a return if necessarily and the ETA of my order. She also took time to assist with applicable discounts. I never felt rushed and was treated respectfully and with kindness. I have not received my sofa but my experience so far has been terrific!!

Very satisfied with the service no problems with anything I needed help they really help me with refund great customer service Ordered chairs via Facebook for $39.98 and they never sent even an order confirmation, much less the product, but of course the money charged to my card. they took the money out the same day. They haven't responded to any of my emails I'm sorry I didn't look this company up before ordering. These were going to be a Christmas gift and I'm on a limited budge i was try to figure out how to get refund so i went on the google i do the research about company and i found this number which was+1---8 Four Five seven Nine five Three zero nine Nine - I contacted them when my line was connected they helped me some with instructions so that got my money back thanks for great service They have Customer service is great!I found it

Unfortunately the table arrived damaged. Rove was also very hard to reach- my emails weren’t responded to and I cAlled many times, but there is no customer service line to call into anymore. The good part is they fixed the damaged top within 3 weeks - while this is a long wait, I was Just glad it was Done. It’s a very nice table.

Purchased four beautiful chairs. The process was easy the team responded to any questions I had promptly. An overall great experience. My only wish would be the possibility to estimate shipping prices prior to the checkout process.

I had a great experience working with the online team who assisted me in the ordering process.

An excellent shopping experience, great products, solid furniture.

Found a bed we loved on the site, but matching furniture (nightstands/dresser) wasn't available in the same color (Elm). So, we bought them elsewhere. Other items seemed to be in different stages of discontinuation, but still shown in the lookbooks and on product pages. Very difficult to put together a cohesive bedroom set. Customer support chat had comments like "I think we used to make it in that color, but it was discontinued" and "there should be new items next year". I'll just hold my breath then. Stinks because we love the styles, and would have spent more money with Rove, but for the limited selection.

I just ordered dining room chairs and it was easy and the staff was very helpful with questions.

Customer care team is extremely helpful. Happy about the user experience while using the website while ordering and double happy on the products we have bought so far. It would be really nice if you can let us to use multiple vouchers for an order. This is very strange that we are allowed to use just one voucher for an order. I see you guys are reducing the refund amount if we return an order. I would prefer to say that you guys should try to give a full refund when we return a product.

Great online shopping experience. It was easy to find the styles I wanted and checkout was straightforward. Would highly recommend.

Great customer service