customer service very helpful when I needed help they really help me with refund great customer service Ordered chairs via Facebook for $39.98 and they never sent even an order confirmation, much less the product, but of course the money charged to my card. they took the money out the same day. They haven't responded to any of my emails I'm sorry I didn't look this company up before ordering. These were going to be a Christmas gift and I'm on a limited budge i was try to figure out how to get refund so i went on the google i do the research about company and i found this number which was+1---8 Four Five seven Nine five Three zero nine Nine - I contacted them when my line was connected they helped me some with instructions so that got my money back thanks for great service They have Customer service is great!I found it

I’ve ordered a dining table and bed frame. Haven’t got my product yet so I can’t leave a review on the product. But the website is easy to use and the check out was simple and painless.

I love your website. Very detailed information. And the swatches came very quickly.

Seamless and fast

I ordered a table, set of chairs, and a membership on 9/07/20. The original ship date was for the end of October/early November. Without a proactive update, I noticed the ship date has been changed to end of November/early December. When that time came that ship date was changed again, now the status shows a date of Dec 3-13th (again with no email notification). I called the concierge line and nobody answered, so I left a voicemail and tried reaching them via their live chat option. For a $100 membership, I would have thought someone would have at least picked up the phone. The agent told me via chat that they "are currently experiencing delays due to Covid-19 restrictions and safety measures at the warehouse and port congestion." and that my furniture would not be at my home before the Thanksgiving holidays. They did offer an appeasement of some complimentary bedding, "As a gesture of our apologies for the delay we would like to send you complimentary Rora Bedding. You are welcome to choose between either the Organic Bamboo Duvet Cover Set or the Organic Bamboo Sheet Set. Both sets are available in either King size or Queen size and White or Charcoal. Just let me know the which colour, size and set you are interested in and I'll generate the order right away." Here's why I rated 3 starts: 1) No proactive notification/emails to let me know that the order ship date changed several times. There should be an option to opt-in to these updates. 2) I paid $100 for a membership that includes concierge service, but I had to leave a voicemail and then use the chat option to get a status update. 3) The saving grace was that Rove offered me an appeasement of some bed sheets. This is what made the difference in 2 stars vs 5.

Site page is kind of slow to load. Wish the site would show the custom color combination selected. We picked a dining room chair and leg color as well, but the site only had preselected images. Have yet to receive items, but so far no issues

Quick response to all questions!

The shopping process was very easy, seamless, and straight forward. The only thing that can be improved is giving better shipping updates and notifications. It’s been over two weeks since I’ve ordered, and I still do not have a shipping update or updated tracking info.

Very good customer service; received samples promptly; order process was seamless

We previously purchased our dinner table from Rove. The quality is excellent. Shipping was very fast and delivery was made on time. Very reliable seller. The only that you need to keep in mind is that the voucher reward will actually expire. Just make sure to use it before the expiration date.

I didn’t realize that you needed to become a member to obtain the sales price shown and I purchased and realized I did not get the sales price. I am mediately reached out on the chat line and by the next day they charge me the member fee and given me the sales price. Excellent service from an excellent company! thank you very much!