Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Superb website experience
Rovs Concepts has a superb, minimalistic site that took great care to build, as a web designer I can recognize the talent. It's easy to navigate, pictures are sublime and customer support with a live chat is courteous and helpful.
I have yet to receive the sofa I ordered so I can't comment on the quality of their products but others have a I was able to read their reviews on the website. I appreciate that Rove is not removing some of the reviews from buyers that were less satisfied, it made me trust them more.
I would have loved to have access to an interior decorator before purchasing a 7K sofa. Although the site is beautiful, it's still extremely difficult to buy a sofa that your never saw and I feel that the site should do more to close that physical gap. And idea is to get help from an interior designer but also to have people in the showroom actually do a live Zoom call to show you the products and sit on them for you and give you a better feel of them than the professional photoshoots and videos that, while beautiful, are not close to reality.
4 years 6 months
Fantastic chairs
Fantastic chairs. Great quality than expected. It looks amazing than what we expect by looking at the website. Very happy about the purchase
4 years 6 months
Very late furniture but support rep was good
Our support rep Ceri has been excellent (5 stars!) but having our order pushed back again and again isn't ideal. When I placed my order back in September, part of it was supposed to be available within a week, then it was pushed back and now the entire order has been pushed back again to December with no official notification from Rove. I had to go and ask about my items myself - not very proactive communication on the part of Rove. Also, this seems like an unreasonably long delay.
In addition, we were hoping to buy more furniture with the vouchers that we received with our order but they aren't available until we actually receive the furniture so that has delayed us even further from ordering more. Ceri was helpful but it would be better not to have to deal with support. If we'd known that there would be such a delay, we probably would have looked for other options.
To be fair, we like the Rove products and that's why we keep coming back but it would be better if you were honest about timing - this run around erodes trust.
4 years 6 months
Great responsive service
Great responsive service. Highly recommended.
4 years 6 months
The site
The site, prices and design of products are great, however the color swatches and UX need improvement!
4 years 6 months
Top Notch Service
Rove Concepts from start to finish has been amazing. The website is easy to navigate, product pictures are high quality and easy checkout. Customer Service representative was incredibly patient and helpful, he went above and beyond to assisting with establishing a Trade Account.
4 years 6 months
Great Customer Assistance
The online concierge chat team was very helpful in talking us through our questions and helping find solutions. We look forward to receiving our order!
4 years 6 months
Quick customer service
I received immediate response for my inquiry and issue resolved.
4 years 6 months
I love my Winston coffee table!!!
I love my Winston coffee table!!!
Thank you!
Arnold
4 years 6 months
EW is top notch!
While we are disappointed with the shipping delay that is causing multiple issues for us, as well as the lack of adjustment with the voucher, we were impressed with the individual (EW) who responded to my twitter DM's. Very professional and accommodating. My 4 stars would be lower if it wasn't for EW!
4 years 6 months
The website is super easy to navigate
The website is super easy to navigate, and the customer service on the online chat very quickly answered all my questions. I appreciate how the inventory information updates each time you make a selection. I was able to easily choose dining chairs that I could have in time for Thanksgiving!
4 years 6 months
Very Pleased!
Great product - well built and good customer service. Very pleased with this purchase.
4 years 6 months
These chairs look perfect for my dining…
These chairs look perfect for my dining room.
4 years 6 months
Great Customer Service
Spoke with both a live customer rep and also through their chat function and I was happy with the service that I received in both instances. Happy to refer them and will make future purchases from Rove Concepts.
4 years 6 months
Great company! Hope for more use out of voucher!
A little glitch with the voucher at checkout but it finally worked! Would’ve loved to apply it to shipping but I get it. Overall, great online experience
4 years 6 months
Nigel is extremely helpful
Nigel is extremely helpful
4 years 6 months
Easy website and good prices
Easy website and good prices. Hoping for arrival in timely manner
4 years 6 months
They had just what we needed!
They had just what we needed. Great blend of upholstery, wood, and color.
4 years 6 months
Swatches
I ordered swatches to decide on my couch which never arrived. The customer team was super helpful and checked in with me to re-order and sent it FedEx so it arrived very quickly. The customer service was helpful and resolved my issue. The swatches were super helpful in determining the feel and color of the couch. So much so that we decided to move forward with our couch purchase. We can’t wait to see it!!
4 years 6 months
Great experience ordering!
Great experience ordering our dining room chairs! Additional discount for members was a bonus! Thanks Rove Team....
4 years 6 months
It was simple
It was simple. I’m excited to receive my items.
4 years 6 months
I had an easy time navigating the site…
I had an easy time navigating the site and placing my order.
4 years 6 months
Successful Shopping Experience
My shopping experience was successful - purchased a sideboard scheduled to be delivered in January. Information and images provided about the product were clear and helped me make my decision.
4 years 6 months
Easy to browse and good selection of products!
Easy to browse and good selection of products. Wish the back order times were a bit faster than 2-3 months delay.
4 years 6 months