I had to make some changes to my order, which was done with ernest efforts. The person messed up the total amount but was able to correct it after speaking wtih a supervisor.

My overall experience was very positive. The purchase process was quick and easy. I reached out to customer service for an issue and it was resolved promptly.

Very clean website. I love the color options! Wish you had more rugs though!!

High-quality, cutting edge design furniture at reasonable prices. Customer service is also top notch! Highly recommend.

My on-line shopping experience was great, the live chat is very efficient and helpful to confirm understanding of the products and promo's along with receiving requested information instantly. Now only looking to have as good of an experience with the product and delivery scheduled sometime in December. Thank you!

Such a Beautiful website and so well curated and easy to navigate - all the info I needed on dimensions fabrication were very handy to secure the purchase of my new bedroom furniture!

RC has a great selection of furniture and accessories. I found customer service very responsive, helpful and knowledgeable. Both the online chat and telephone call into customer service did not require a long wait. I have not received my purchase yet but hoping it will be on time and without damage. The one thing that will prevent me from ordering again is delivery charge. $300 for a drop off and $467 to cross the threshold of the residence is not reasonable nor fair.

online chat is very convenient in this covid-19. I got all answers from your online chat agent and email customer support.

So far, so good!

called customer service and the woman on the phone was extremely helpful in picking out the right size bed frame to fit in my tiny lake cabin We tried almost every style to find the perfect fit for my location

I am very pleased with my first-time experience with Rove Concepts. We were looking for a particular type of stool for use at the kitchen counter in our new home, and spent a good deal of time looking through offerings on other websites. A broader web search showed an ad from Rove that offered something outside of our parameters but that was such a good fit for what we wanted to accomplish that it changed our criteria. We purchased 3 stools from Rove. The membership discount was an added bonus and we expect to use it for further purchases. One star off for two things: First, the need to pay shipping, and what those costs were, was not evident until late in the purchase process, which came across as a negative surprise and which was higher than another premium website with the same product. Second, we found the inventory on the site somewhat specialized and limited, specifically for a small patio table. We plan to purchase some outdoor furniture from Rove but will need to go elsewhere to find complementing pieces.