Very pleasant shopping experience

I discovered Rove through Instagram and I really was attracted to their mid century modern and Scandinavian-esque designs. The pricing is pretty reasonable for the design (and based on appearances, quality - I will be able to confirm that once I receive my chairs). Searching for things online was also very user friendly and I appreciate the multiple pictures of the furniture, especially when the furniture is placed in situ. Some improvements that I would recommend is more consistency in showing the different combinations (e.g. wood finishes and leather/ fabric options). Also I found it frustrating to find something in the list only to see that it was out of stock after clicking through. I'm excited to receive my new chairs - I hope that process is seamless and the timelines provided are accurate!

I purchased Wishbone chairs to give my dining room a fresh and updated look. These chairs are beautiful , comfortable and sturdy. One chair arrived damaged. I informed customer service and received a replacement chair within a few days. Very impressed!

Great experience and fast service.

I was able to use my voucher on a subsequent purchase but your online system, after applying the voucher in my shopping cart, charged the full amount to my credit card. I emailed customer service and Jose quickly corrected the issue, but I’m still waiting for the credit to appear and my credit card statement has the higher charge on it. It’s very frustrating when something like this happens, but at least you guys responded quickly and applied my voucher after the order was placed. I’m still waiting for my original order to be delivered some 4+ months after ordering and I’m excited to finally get the items in the next few weeks.

I ordered a Ophelia bed frame online, which I’m looking forward to receiving. However I read the item was in stock but I didn’t confirm if that was in stock in Delta CA or at the US warehouse. It was important to know because I chose to pickup and I’m 400km out of Vancouver. Would have been nice to know exactly.

Super easy! Had no issues ordering and was able to see in great detail about the product. First time ordering and will be back!

Very impressed with the wishbone chair we bought a few months ago to “check it out” so now bought the second one we ere planning + 4 Elbow chairs.......obviously, the deigns are iconic Danish but rather less expensive

I ordered the wrong facing chaise lounge for my couch and Jason, of the concierge service, gladly changed my order and was super efficient. He immediately emailed me an updated receipt with the ordered corrected. Excellent customer service!!

It was easy enough to find what I was looking for on the website. I’ve gone on it several times and have successfully ordered swatches to find the material that I want. This has helped me decide on a fabric however for the Iris chairs that I ordered it would have been nice to see how shiny/matte the legs are. The photos don’t show that too well and is only limited to the items in stock. For offering custom products, Rove can definitely improve on how the customers are able to visualize such products through the website. Having photos, especially close up ones, of the brass/black metal finish would be helpful. I was able to go on Instagram and ask for more description on it. I was quite satisfied with the speed of their response but would have appreciated more if they offered to send examples or pictures. Another comment I have is perhaps offering free local shipping especially for orders that are over a certain amount (as other similar companies offer this).

Rove was very quick in response and fully addressed my concern. If you place an eligible order, vouchers become available upon shipment. I placed an order which had a delayed shipment meaning I couldn’t apply my voucher to my next order. I was able to send an email to the support team and they contacted me the very next day and stated that they would manually apply the voucher to my order.