Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
Leave a review
This Is Worth Reading Prior To Purchasing...
I ordered over $6K of product from this brand (the Milo Sectional, a bunch of pillows, and 3 marble tables). The sectional looks nice, however had some issues - the main issue was that 2 of the holes where the legs screwed in were not aligned correctly, so the legs screwed in wonky/diagonally after being forced in (which is annoying given the $5K expense on it). It is also incredibly firm - you can hardly feel the down (just very dense memory foam with maybe 1/4 inch max of down/feather on top). NOTE: The 20% purchase voucher you get after spending $100 on the annual membership cannot be applied to accessories (pillows, bedding, etc) or the $129+ mandatory shipping, so be prepared to spend a couple hundred+ if you plan on redeeming your voucher value (that also expires 6 months from the purchase date) - just something to note. Lastly, I live in a condo building on the 14th floor - the delivery person (I guess if you do not opt for white glove?) did not even bring the sectional up to my unit front door - it was left in the loading dock of my building, and my leasing manager had to help me bring it up to my unit (thank goodness she was there and able to help). I guess for the amount of money spent, I would have hoped these few things regarding the manufacturing defects + delivery issues would not have been an issue. Outside of all that, the sectional actually looks nice in the living room.
4 years 7 months
I ordered a bed in September
I ordered a bed in September, shipping was as fast as expected (a few weeks). I have been working easily with their concierge team on a large order for the rest of the house and they have been beyond helpful. It has been an overall great and pleasant experience. People are mad about lead times, but that's literally everywhere right now. My neighbor has to wait until January for a generic couch from Funiture Row.
I've had nothing but a great experience and the bed is great. Can't wait to fill up the house.
4 years 7 months
Professional and helpful staff.
Professional and helpful staff.
4 years 7 months
Rove Concepts is quick to answer any…
Rove Concepts is quick to answer any questions someone might have. They also offer quick shipping!
4 years 7 months
Great customer service
Great customer service, fast and efficient.
4 years 7 months
Unusual "inspection" policy, but otherwise smooth (for now)
Fairly straight forward - not a big fan of the membership model, but otherwise a smooth shopping experience so far. I'm a bit nervous because the faulty goods policy seems to imply that you can refuse delivery after inspection - but in reality, has anyone ever had delivery people who will stay long enough for you to open and inspect? This seems a suspicious and unrealistic policy.
I'm also wary about being asked to review before receiving my goods so expect that a lot of the reviews here are actually based on the website experience rather than the actual purchase experience. I'm happy to update this review after receiving the goods, but don't like the bad faith aspect of the delivery inspection policy or being asked to review an experience on trustpilot before delivery - I want others reading to be aware of this when reading other reviews.
4 years 7 months
My experience thus far with Rove has…
My experience thus far with Rove has been positive. The shopping experience was beneficial in that I was able to see price for items with membership discount. I also appreciated that I could email my cart, as many times this feature is not available so that I may purchase at a later time.
4 years 7 months
The customer service representative was…
The customer service representative was so prompt in responding to my inquiries and so helpful. He ultimately helped me with my color selection.
4 years 7 months
My wishbone chairs arrived and LOVING…
My wishbone chairs arrived and LOVING them!!! They are beautiful and the quality and craftsmanship is very decent. Customer service was incredible helpful with shipping information.
xoxo
Happy Customer
4 years 7 months
Amazing customer service
Amazing customer service
4 years 7 months
Excellent!
Excellent service and a very stylish product. Will be ordering another piece today.
4 years 7 months
Great customer service
Great customer service. We love our chairs, very elegant and look extremely well made.
4 years 7 months
We ordered some counter stools for a…
We ordered some counter stools for a client. Our client's are small people and they did not fit into the back portion of the stool to be able to sit back. Rove just offered their regular return policy, being that we have to pay for the freight back along with a restocking fee. I usually don't mind paying but I do when its for a piece of furniture where the interior dimensions are not listed and smaller than average people cannot fit to sit in the stool
4 years 7 months
Easy to Use
We found the website to be visually appealing and easy to navigate. The quality of the photography was helpful in selecting items. We found it helpful it the furniture was pictured in a room as it allows us to picture it more clearly. We are looking forward to receiving our new furniture!
4 years 7 months
I am very pleased with the quality and…
I am very pleased with the quality and style of the sofa. It is beautifully crafted with thoughtful details and appears to be well made. It is comfortable, solid, stiff but I prefer that as it will eventually get soft. The fabric color is gorgeous and I have recommended you to many. I did have one or two small imperfections in the fabric, I thought they might work themselves out over time, but I am happy to send a photo if you would like it for your quality control team. The packaging was pretty amazing and everything arrived in good shape. The time frame for delivery was also quite reasonable in light of the fact that we are still in the time of Covid. I believe I received it within 5 weeks from my order and I am on the east coast.
4 years 7 months
1st time i buy from Rove Concepts…
1st time i buy from Rove Concepts Representatives very knowledgeable and helpful about their products and about my shipping dates/instructions. Highly recommend!
4 years 7 months
Eiffel chairs
I bought 3 Eiffel chairs from Rove for a new tulip table and I opted to pick them up from the warehouse as it is close to my home. Unfortunately, the warehouse accidentally gave me 1 base for a child's chair which was 1 cm shorter than the rest. I reported the mistake on the website and Rove shipped one to my home within the week and told me to keep the child's chair for my trouble. I was very happy with the customer service I received and my new chairs look great.
4 years 7 months
Fast Delivery / Pricing could be clearer
I ordered online and used the chat help. Overall I've been pretty happy with the experience. The only part that I was dissatisfied with was not getting an answer as to why the price went up from what I saw online. It could be clearer whether taxes and shipping are included. The purchaser doesn't see this when the invoice first shows - only at checkout.
I was pleasantly surprised that it is being delivered earlier than I anticipated. Due to arrive one week after purchase! That's much better than what furniture stores are able to offer these days.
4 years 7 months
Excellent customer service
Excellent customer service. Had a small defect in our couch and was replaced within a timely manner.
4 years 7 months
Products are unique and beautiful
Products are unique and beautiful. But they are marred by very slow shipping times (sorry but Coronavirus no longer a good excuse) and shipping costs. I paid $129 to ship a little footstool! Plus products themselves are very expensive, even with a membership.
4 years 7 months
Olsen Loveseat
This Olsen Loveseat in the color moss is truly one of a kind. Super comfy and will be the pop of color that is needed in the new office.
4 years 7 months
We love our order
We ordered the Hunter bed and the Benedict sectional sofa and we love them!
Benedict sofa is stylish and unique. I love that we can separate two section and play around. One thing is the cushion is not soft and deep enough so we put it in the living room.
We love the quality of the Hunter bed. You can tell it's solid and the color we got(walnut) is beautiful.
Happy about the experience with Rove.
4 years 7 months
Coffee Table
I purchased a coffee table recently and it is beautiful and just as pictured on the site. The first one they sent was damaged during shipment, but customer service immediately shipped a replacement that arrived quickly and intact. They did a great job!
4 years 7 months
happy with the quality of the product…
happy with the quality of the product and the speed with which it arrived.
4 years 7 months