Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Excellent chat support
Easy, straight forward online interface with excellent chat support. Great experience and will be back for more!
5 years 9 months
Online site and service were impressive.
Online site and service were impressive.
5 years 9 months
Great timely replies
Great timely replies
5 years 9 months
Great experience with customer care agent
Customer care agent (sorry forgot her name) was extremely helpful with my online purchase as I was having difficulty with selecting the Warehouse Pickup delivery option.
5 years 9 months
Great Chat Support Experience
The collection is wonderful and the customer service during the chat I had about bedroom collection options was excellent. I would recommend Rove Concepts to others looking for a modern and fresh design for their home.
5 years 9 months
Very impressed with the order process
Very impressed with the order process. Website was very clear and easy. My order shipped within 6 hours of me placing my order online - that’s fast! I am really looking forward to receiving my order!
5 years 9 months
Fair quality on reproduction chairs abysmal delivery service
Fair quality on reproduction chairs, the stitching on the seams on the womb chair ordered were puckered and not like the original (a piped seam)... look closely at the pics and the seam can be seen. Delivery service is abysmal and will keep me from purchasing anything from Rove again... not just the cost but the provider won’t let you open the boxes to inspect them before leaving. Room and Board and Joybird have much better delivery services and don’t require the customer to arrange a freight carrier for returns.
5 years 9 months
The site was easy to navigate and the…
The site was easy to navigate and the onscreen Customer Service was amazing. We got all our questions answered during our shopping experience as if we were in the store talking to a sales agent. Excellent experience and so excited about our new table and chairs!
5 years 9 months
So far so good
The website was easy to use. It's a beautiful, it was easy to find what I needed and checkout was easy. The only thing that I found difficult/confusing was what happens after my purchase was completed. Will I be contacted when it's ready for delivery? Do I choose my delivery date?, etc. After spending a lot of money on a new piece of furniture I would expect some type of follow up information about delivery.
Overall, good experience, just wish there was a better follow up immediately after the order.
5 years 9 months
The tall dresser (Asher) was beautiful…
The tall dresser (Asher) was beautiful and the delivery was seamless. I was only able to view the dresser online but it was true in visual with color and size.
5 years 9 months
Hunter Night Stands and Dresser
I love my Hunter Night Stands and Dressers. They are very sturdy and well made but best of all they look terrific. Delivery guys were very friendly and helpful. Great products, great service. Thanks.
5 years 9 months
Rove customer service and trade program…
Rove customer service and trade program was very responsive in answering any questions and providing quotes.
5 years 10 months
Easy to use website
Easy to use website and I love the pickup option.
5 years 10 months
I easily found what I was looking for…
I easily found what I was looking for at a great price. The checkout process was simple and efficient. I'll be shopping at Rove Concepts again in the near future and would recommend it to others.
5 years 10 months
We ordered two tables from Rove
We ordered two tables from Rove, the Mette Dining Table and the Dolf Oval Coffee Table. We waited 3 months for the delivery but it was well worth it -- the tables are excellent quality and they're exactly what we were looking for!!
5 years 10 months
Great Products with Great Customer Service
First, the collection of pieces of furniture Rove Concepts carries is much nicer than other sites that I have visited.
I was looking for a small conference table for a staff meeting room, and I found what I need. Then, I went online trying to search for a promotional code for Rove Concepts but codes had expired. So I click to chat with a customer service representative, Karla, and she promptly offered a code that would take 15% off from my order. Sweet!
5 years 10 months
Great selection
Great selection, reasonable prices. I'm looking forward to receiving the products soon.
5 years 10 months
Excellent service and beautiful furniture
I found this furniture online and i loved everything!
My order came before the expected date and service is amazing! i purchased the truman media console stand and it looks beautiful on my family room.
5 years 10 months
We picked up our order from Richmond…
We picked up our order from Richmond warehouse. When we opened up the package, it was easy to assemble, just screwing the 4 legs in. However we noticed some deficiency in the night stand, we emailed back with pictures and the issue was properly resolved timely.
5 years 10 months
Product was what i expect delivery time…
Product was what i expect delivery time was good but wish it could be cut down to a week
5 years 10 months
I loved the designs and how simple and…
I loved the designs and how simple and easy it was to shop on the site!
5 years 10 months
We love Rove!
Kendra is always efficient, professional, and quick to respond when I need to place an order. Ordering goes smoothly, their products are always packed well, and the entire process is easy from beginning to end.
5 years 10 months
Pleasantly surprised
Buying from Rove Concept was a leap of faith. The products weren’t inexpensive, I had not heard of the brand from any friends, I had never been to their physical store and the return policy was limited to damaged goods only.
I loved their website and their minimalist yet functional design so I decided to take my chances and I am glad I did. The products are great quality, beautiful looking and very functional. The customer service is prompt, I had some damages on one of the items and they were happy to replace.
Overall it was a great experience and an amazing purchase. I will definitely buy more.
5 years 10 months
The customer service was on point and…
The customer service was on point and the merchandise was just as nice in person as it was online.
5 years 10 months