Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Very helpful
Very helpful, friendly and accommodating staff when we changed our original order.
6 years 2 weeks
Great to have the chat function
Great to have the chat function. User friendly website. Really helpful representatives. Docking a star because the apparent price is not representative at all of what I ended up paying. I understand that the unusually steep shipping cost is necessary for this business model, but it leads to a shock in moving from shopping to checkout. I expect this is a deterrent for ordinary customers who aren't purchasing in bulk.
6 years 2 weeks
Great selection and online experience
Great selection and online user experience. We asked a question about shipping dates and got a helpful response before the end of the day.
6 years 2 weeks
Roves website is so easy to navigate
Roves website is so easy to navigate. Love the videos of the products so you get a view of all angles. The costumer service chat is also super convenient and a great bonus!
6 years 2 weeks
Very Satisfied
The process was easy and simple. I did my initial research on a desktop computer and then completed the transaction on my mobile phone. I was able to select the items I wanted and input my information quickly. My only critique is that I wish it had been stated more explicitly that an in-stock item and one I pre-ordered would be shipped together, i.e., at the time the pre-ordered one becomes available. Maybe I glossed over this, but perhaps there is a way to make it more clear.
6 years 2 weeks
good choices
Sturdy frame, pillows are very comfortable
6 years 3 weeks
I am not satisfied with the delivery…
I am not satisfied with the delivery company but I like the product. Wish rove concept can change the delivery company.
6 years 3 weeks
I really like the Wishbone barstools.
I really like the Wishbone barstools.
6 years 3 weeks
The RC website is a delight to visit…
The RC website is a delight to visit and the selection of mid century style furniture is second to none.
6 years 3 weeks
good discount for the media stand I…
good discount for the media stand I ordered.
6 years 3 weeks
Great customer service, Quality products
This is my third time to order from Rove, and I had to make changes to my order a few times after measuring my new place, and customer service was easy to work with and very accommodating.
6 years 3 weeks
Easy process, great design
easy order experience, clear expectation on shipping timeline, helpful to have reviews online, etc. great looking products- look forward to receiving my chairs!
6 years 3 weeks
superb customer service!
Rove has provided customer service that far exceeds any online furniture purchase I’ve experienced. The samples arrived lightening fast, and even THEY were beautifully packaged. Juggling was required as to delivery dates of chairs that are not yet in their warehouse and our rep is carefully monitoring that as well. We won’t have the chairs for a month still, due to our new condo possession date but it’s all being orchestrated beautifully by Rove. Very grateful and now I’m not concerned at all by the timing needs.
6 years 3 weeks
The team was extremely helpful
The team was extremely helpful and answered all of my question. I can’t wait to receive my order!
6 years 3 weeks
Great products and very sleek web…
Great products and very sleek web interface for ordering. Have purchased many products. Minor issues with certain items not being immediately available as they are not in stock. In addition some items are available on the Canadian side of the site but not the American side. For example the Barcelona chair is not available on the US part of the site for some reason.
6 years 3 weeks
Great and smooth service!
Great and smooth service! This was my second purchase and satisfied with everything. Wish that out of stock decor will be restocked stood.
6 years 3 weeks
Satisfied customer
I read so many bad reviews of Robe customer service that I was very reluctant to order from them. But relented when I spotted the perfect table for me. My dining table arrived damaged and Rove offered to replace it pronto. I had to convince them that I deserved white glove service the second time in exchange for the trouble and delay, but they came through. I do love the table.
6 years 3 weeks
I just purchased the Truman coffee…
I just purchased the Truman coffee table, I found the online support to be super helpful, and helped us with our decision.
6 years 3 weeks
Great quality
When I called and the item was out of stock, the sales advisor helped and found me available stock. I have ordered several times from Rove Concept and the shipment, the packing and most of amazing quality. With the most beautiful designs. So happy I found Rove concept.
Thank you
6 years 3 weeks
Rove Concepts is an amazing company!!
Rove Concepts is an amazing company!!! There team goes above and beyond to help not only with your purchases but assists you along the way!!! Will definitely recommend to everyone and shop more myself!
6 years 3 weeks
As usual flawless service and awesome…
As usual flawless service and awesome furnitures !
6 years 3 weeks
Womb chair
The chair is perfect! Comfortable and the color is exactly what I expected. Customer service was also very helpful when I had a question..
6 years 3 weeks
Is the wishbone stool comfortable?
Is the wishbone stool comfortable?
6 years 3 weeks
Sales desk very helpful and super…
Sales desk very helpful and super responsive. Look forward to receiving my dining room table and chairs.
6 years 3 weeks