Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

Leave a review

Quality product

We've been very satisfied on past orders and hopefully will be again. The samples I asked for were sent very quickly. The service is very friendly and efficient.
6 years 4 months

Lucas TV Stand — Love the style, not the vaneer

I love the style and it was delivered right when they said it would be. My two biggest complaints though; For the price point, the vaneer on my Lucas TV stand is kind of cheap looking. It says it's a wood vaneer, but it looks and feels more like a printed wood pattern. The color online is also much richer and warmer than what it looks like in person. Also, the shipping was a bit of a hassle. I was told if I wanted to get it on a weekend or weeknight I would have to pay ( quite a bit )more for white glove service. This is in addition to the already high price of shipping. That all said, I love the styles on this site, it was shipped well ( no damage at all ) and seems well made. I would definitely order more products from Rove, just not more vaneer.
6 years 4 months

Wishbone chairs

I just received the Wishbone chairs and they are amazing quality and beautiful in details. Very comfortable and extremely well packaged.
6 years 4 months

quick deliver

quick deliver, fast set up
6 years 4 months

Be mindful of return/claim policy

Prompt service. Be aware that the time frame for a claim in cause of a faulty produce is 3 days. I purchased a table, left it the box for more than 3 days, then upon opening the box, discovered a paint defect. The only option I was provided was to spray paint the defect myself.
6 years 4 months

I love my Norman side chairs

I love my Norman side chairs. They are comfortable and look great with my antique kitchen table.
6 years 4 months

Great service

Great service, and all taken care of quickly. Love the product. Would have loved same-day pickup.
6 years 4 months

2nd order: so far, so good

This was my second experience placing an order with Rove Concepts, and I've been just as pleased with their service so far as I was in the past. Their customer service team was highly responsive (answered on the first ring!) and easy to speak with regarding my questions about shipping. The chairs I ordered don't arrive until next week, but so far I've had only strong communication with their team & look forward to receiving my items shortly.
6 years 4 months

Great experience chatting with customer…

Great experience chatting with customer service over the phone and online - had answers to my questions. Lead time for couch was longer than expected.
6 years 4 months

Platform bed order

For a longtime we were looking at the Hunter bed for our new bedroom. Finally, before the end of 2018 we decided to make a purchase. I wanted to place the order after office hours but had some problems with their system. However, I was able to send an e-mail to Rove Concepts and the problem was solved the next day by their Sales Representative Ms. Jessica at Rove Concepts. I could not have asked for a better and friendlier service. We are excited about our purchase and are looking forward to receive it soon. Unfortunately their last king size bed sold while we placed the order.
6 years 4 months

Rove Rules

Rove offers some of the best design, quality, and value in the industry. I love the ease of the site and the suggested design pairings. My overall experience was top-notch and I look forward to my next purchase.
6 years 4 months

Ordering was easy

Ordering was easy. My only critique is that I don't love the minimums for trade discount. $5,000 for a 20% discount is not great and doesn't encourage me to keep purchasing for projects. Otherwise ordering was easy. I can't speak to quality yet.
6 years 4 months

An honest review

I absolutely love the dresser and the way it looks. It looks amazing and very modern. My only (and I wish I didnt have it) problem is that the second drawer doesn’t close properly all the time. It gets stuck and doesn’t shut all the way until I force it to and it messes up the smooth experience for me. Other than this, I would’ve been 100% happy with my purchase! I would still recommend to others
6 years 4 months

5 Stars

5 Stars. Beautiful furniture with unique, modern styling. Prompt, kind & informative communication throughout transaction. New loyal Rove customers!
6 years 4 months

I love your furniture

I love your furniture - but I ordered on an extremely slow website and could not reach customer service. It may have been because it was New Year's Eve...I don't know. I am excited about the delivery of my new table.
6 years 4 months

This is my first order with Rove

This is my first order with Rove. There is a 2+ month delay for the Xander bed & I'll plan a follow-up review after the set arrives. The website is well setup, photos & videos are great and I believe that the prices are reasonable. I actually didn't feel comfortable with ordering a bedroom set online until after reading the reviews here with Trustpilot. When 85% of the reviews get 4 or 5 starts, I figure it is a good bet. Thanks Rove!
6 years 4 months

Norman Counter Stools

I purchased 7 Norman Counter Stools from Rove Concepts and the customer service I received while making my final decision was outstanding. The swatches I requested were delivered within a week and all of my questions were answered quickly and completely. I will definitely continue shopping with Rove Concepts!
6 years 4 months

Rove Concepts long term customers

We first purchased copper mugs from Rove Concepts and had a great experience. If it weren’t for seeing an ad on Instagram, I wouldn’t know about this site. What a great find! They have so many items we’d like to eventually purchase! We recently purchased an entertainment unit and cannot wait for it to arrive.
6 years 4 months

A+ Service from Rove Concepts

A+ Service from Rove Concepts Had a great first-time ordering experience with Rove Concepts. Their site is easy to navigate and full of information on what and when to expect with my new table. Cannot wait for it to arrive! Highly recommend this business to anyone looking for spectacular interior design finds.
6 years 4 months

I love rove concept

I love rove concept. They provide modern furniture with good quality in an affordable price. It's great they offer the customer pick-up option. I ordered a sectional online and was able to pick it up in two days before Christimas.
6 years 4 months

My second great experience from Rove

My second great experience from Rove. I will be a customer for life if they keep creating great designs. Kitchen overhaul is up next, so i see a new table and chairs in my future...
6 years 4 months

So far so good!

Had some issues getting samples of the top. Took fours tries to get it sorted. Ordered a Media unit. Happy we were able to skip delivery and just pick up ourselves. Box was VERY heavy so anyone opting to do that should keep that in mind. Warehouse guy was super helpful and had some pep in his step. Pleased with the unit so far. Wrapped very well so no damage upon arrival. If you try to be low/zero waste it did a bit to properly dispose or recycle all the various materials (ex: MDF frame, LOTS styrofoam, foam wrap, cardboard). This is my first order. I'm overall pleased with Rove and will for sure order from them again.
6 years 4 months

Great service, great pieces, but pricing and delivery needs work

Ordered the Hunter bed. Footboard arrived damaged but didn’t notice until after white glove delivery had already assembled. Customer service handled things perfectly, first offering a fair discount and then offering to replace the damaged piece and reassemble it as I had already paid for white glove. Really fair and outstanding service! The piece itself is beautiful and high quality. My only complaint is the discount feature - I don’t like playing the sale games waiting for the right time to buy. And I really don’t like the store credit feature - I don’t want to have to calculate and plan my orders based on how much I can save by splitting my orders up over time. A customer will either buy multiple pieces or won’t - a store credit won’t really change that when minimum shipping fees are $129 non white glove. Make the discounts simple and transparent and forget about the store credit game. Lastly, make delivery, especially white glove, cheaper! Why does Article charge $49 for flat rate shipping and only $169 for white glove while Rove charges exponentially more - I paid $449 for white glove on a $2,500 order from Rove and only $169 for a $19,000 order? Rooting for Rove to compete even harder - their stuff is good, service is good. Once they eliminate pricing games and lower delivery charges, there’s no stopping them.
6 years 4 months

I ordered a tulip table and 6 wishbone…

I ordered a tulip table and 6 wishbone chairs. The table was delivered damaged but Rove has shipped a new one to me. Great customer service, beautiful products.
6 years 4 months