Trustpilot
10311 Reviews

Beautiful products with great service

I stumbled upon Rove Concepts while searching for very specific furniture items for my dining room. They had the perfect chairs I envisioned for the table which I could not find anywhere else. The website is very professional and the chat service was very responsive to my multiple questions about the product I was interested in. I felt all the customization and information necessary to understand exactly what I was getting, my options, the timeframe, and the costs were all straightforward. Although I’d prefer to not have to pay for an annual reward membership, the savings on my order more than offset it so it made sense to add that. I look forward to receiving my items soon.
1 week 3 days

I had a very smooth process working…

I had a very smooth process working with Rove Concepts. From going into the showroom, ordering the different swatches and finally placing my order online to receieving the furniture. I highly recommend working with your team! I look forward to making more purchases.
1 week 3 days

Very happy customer!

I ordered a sofa and nightstand with white glove delivery and completely forgot to order the matching ottoman! I was able to chat with customer service and they were able to add it to my order while it was being processed before everything shipped. They were so helpful and kind. Absolutely love this company and how beautiful every piece is!
1 week 3 days

It was a smooth shopping experience

It was a smooth shopping experience. The only issue is sporatic freeze of the website in which case a refresh of the page is needed.
1 week 3 days

Excellent experience

Excellent experience. Reason for 4 stars vs 5 is the actually checkout experience. On mobile, it's hard to go back and forth and see then itemized list of things that make up the invoice, or the costs. Especially with your pricing structure, it would be helpful to see the line items as you checkout.
1 week 3 days

The online chat was helpful but the…

The online chat was helpful but the website runs a bit slow..
1 week 3 days

LOVE!

I absolutely love everything about Rove!! Their website is very minimal and beautiful but a bit slow which I didn’t find annoying. I had a chance to connect with their host as well to see my couch ! Shout out to Stephanie for her help xx amazing experience. I still haven’t received my items ( I ordered alot lol ) but I’m sure I’ll be happy with it.
1 week 3 days

I bought the Noah Sectional

I bought the Noah Sectional. It was delivered earlier than expected and the delivery people were great. The sofa was firmer than expected but it's extremely comfortable. The color was slightly different than expected but it's still beautiful
1 week 3 days

Comfortable and good looking

I bought three stools and they are amazing!
1 week 3 days

Website was very slow

Website was very slow, pictures were great on the site but it was just a little difficult to get the order to completion
1 week 3 days

Always reliable

We have placed several orders to Rove after recently building a new home. We could not be more impressed with their customer service. The site is user-friendly, and the chat function is great for questions and troubleshooting
1 week 3 days

Website glitchy

Website glitchy, unable to reach customer service by phone or chat during normal business hours. Challenging shopping experience using the website.
1 week 4 days

Customer service/sales by the name of…

Customer service/sales by the name of Silver was very helpful and friendly. The web site during the ordering process was quite slow though, even though other web sites during the same time period were fast. Overall though, a decent experience so far.
1 week 4 days

I'm very happy with the furniture look

I'm very happy with the furniture look and quality. Modern and sleek design with every piece a great complement to the surrounding. I will order again despite some difficulties with delivery.
1 week 4 days

Rove has been great

Rove has been great. Your customer service is always swift and helpful. I'm a designer and shop for my clients on Rove. I do wish the Trade account was a higher percentage since when you have sales (which clients love), the sale price of most items could eliminate any margins made from my procurement.
1 week 4 days

Happy client

Found just what my client was looking for. Excited to see the counter stools ordered yesterday! So happy to have discovered your company. Thank you
1 week 4 days

online order experience

Overall online order experience was good. I didn't have any technical problem to process my orders.
1 week 4 days

I have bought 4 or 5 pieces from Rove…

I have bought 4 or 5 pieces from Rove and have had a great experience so far. Living in Southern California I have been lucky that I can pick up my orders at their warehouse. their staff and customer service have been excellent.
1 week 4 days

Shopping at Rove online was very easy…

Shopping at Rove online was very easy and I liked that you are informed as to whether things are in stock and ready to ship or not right away. I found the reviews and also hosts to be very helpful in making my decisions. I am waiting for my first shipment so can't speak to quality of furniture yet, but I will review after arrival.
1 week 4 days

Not very good customer service

Not very good customer service. I tried to call and their phone lines are off. I emailed asking for a call back and nothing. I wanted to make sure I was ordering the exact product because last time there were some issues.
1 week 4 days

Everything was great !

Everything was great !
1 week 5 days

Very nice furniture

Great looking and quality sectional. Delivery was reasonably fast (3 weeks for in-stock item) and truck arrived in time for scheduled appointment.
1 week 5 days

Great experience!

I had a quick question before making a big purchase and was able to chat with the sales rep right away and receive reply instantly! Very helpful. Love all the furniture, so excited to receive our dining table!
1 week 5 days

My client & I both loved the new grey…

My client & I both loved the new grey velvet with brass legs counter stools that we ordered. They are the perfect pairing to bring their kitchen island a classier feel, and the quality is great!
1 week 5 days