Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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I haven’t received the couch as of yet…
I haven’t received the couch as of yet as I just ordered it however the customer service was very helpful in resolving the issue I had with applying my voucher when ordering. Thank you
6 years 7 months
My House Looks Super Nice Now!
Rove Concepts is super easy to shop! All the designs and furnishings are very high-end looking. I called customer service to ask a quick question and I was surprised how quickly I was able to speak with a real person! Thank you for making my house look like a really nice home!
6 years 7 months
Website is very user friendly
Website is very user friendly. Great discounts all the time and fast shipping.
6 years 7 months
easy ordering
Easy to order and not a huge selection to overwhelm you! Can’t wait to receive my items
6 years 7 months
Thanks for all
Thanks for all. Wonderful Product. One question on the fit and I will do so on the start of the week.
6 years 7 months
Help in completing order
I tried the night before I contacted customer care to complete my purchase, but after multiple unsuccessful tries, I sent an email to customer care. They sent me an email and we spoke the next morning. The person who helped me was excellent - very efficient (she was able to find my order via my email) and it took very little time to complete my order and give me confidence that I would have receive my order.
6 years 7 months
Customer representatives were very…helpful
Customer representatives were very responsive and promptly helped resolve all of my issues.
6 years 7 months
Buying experience wasnt bad
Buying experience wasnt bad. But I had to re-assemble my cart multiple times because as I was thinking about what to buy, i went on and offline a number of times. Eery time, had to rebuild the cart.
6 years 7 months
Great products and customer service!
My wife and I purchased a set of 6 Norman Counter Stools from Rove Concepts and we are very pleased with the product and the shopping experience. The items were shipped promptly with excellent packaging. I would highly recommend them!
6 years 7 months
The website is simple and the checking…
The website is simple and the checking out was good. I didn't have to jump through any unnecessary hoops so that's good. I look forward to seeing my purchase assembled and sleeping in it : ))
6 years 7 months
Ordering online was fast and easy
Ordering online was fast and easy. The product description with dimensions was also very helpful in selecting the right size.
6 years 7 months
Items were easy to find
Items were easy to find, and chat experts were quick to respond and help.
My only suggestion to Rove Concepts is to make your return policy a bit easier on your customers, given that they cannot see your items anywhere other than online.
Otherwise, the service is great!
6 years 7 months
Great customer support and service for modern dresser
Great customer support and service for selecting our new bedroom furniture. Item shipped out the next day after we ordered it. We will definitely order from again.
6 years 7 months
Staff were patient and very helpful.
It took me some time to make my final purchases. The staff were patient and very helpful. I especially like that Rove Concepts offers free fabric samples. Can’t wait to receive my order!
6 years 7 months
great ordering process.
great ordering process.
6 years 7 months
superior dining chairs!
We have ordered dining chairs twice through the Rove website (because we had to have more!) and have been delighted with the style and quality of our furniture. The website is easy to navigate and the online support is quick and easy. We will purchase again in future, no doubt.
6 years 7 months
Seamless online experience!
Seamless online experience!
Awesome selection of furniture. Purchased the "Nico" sofa. Prices are very fair when considering the design and quality.
6 years 7 months
Great style and quality!
Great shopping experience with RC. We are very happy with these three items that purchased from them. Shipping took a little bit longer but the quality and style are we chose for. So it's worth to wait! Love Rove Concepts' style.
6 years 7 months
Easy shopping experience
Easy shopping experience
6 years 7 months
Excellent experience
Excellent experience. Their customer service is top notch.
6 years 7 months
Had trouble getting fabric samples
Had trouble getting fabric samples. Took three calls
6 years 7 months
Nice website, but pricing and shipping needs work
Easy website and ordering process. I like the detailed photos and occasional videos. I was unhappy that the Hunter bed pricing has increased steadily for no apparent reason, and that Walnut king now priced higher than Oak. Not a fan of the frequently changing sales and the “discount + store credit” pricing games. Give a flat discount and let people save on delivery fees. The current way forces people to do algebra at home trying to figure out how to maximize their discount by splitting up orders to take advantage of their store credit. Doesn’t it also behoove Rove to have customers buy everything at one time? Now I have to wait for my store credit to issue, then submit another order. Article offers fair pricing (with occasional sales) and offer white glove delivery for much less than Rove.
6 years 7 months
Great furniture and great prices and…
Great furniture and great prices and good customer service
6 years 7 months
Seamless transaction
Seamless transaction! Great shopping experience. Haven't received the product yet. Hopeful that it will be a good one as well.
6 years 7 months