Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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I haven’t received the couch as of yet…

I haven’t received the couch as of yet as I just ordered it however the customer service was very helpful in resolving the issue I had with applying my voucher when ordering. Thank you
6 years 7 months

My House Looks Super Nice Now!

Rove Concepts is super easy to shop! All the designs and furnishings are very high-end looking. I called customer service to ask a quick question and I was surprised how quickly I was able to speak with a real person! Thank you for making my house look like a really nice home!
6 years 7 months

Website is very user friendly

Website is very user friendly. Great discounts all the time and fast shipping.
6 years 7 months

easy ordering

Easy to order and not a huge selection to overwhelm you! Can’t wait to receive my items
6 years 7 months

Thanks for all

Thanks for all. Wonderful Product. One question on the fit and I will do so on the start of the week.
6 years 7 months

Help in completing order

I tried the night before I contacted customer care to complete my purchase, but after multiple unsuccessful tries, I sent an email to customer care. They sent me an email and we spoke the next morning. The person who helped me was excellent - very efficient (she was able to find my order via my email) and it took very little time to complete my order and give me confidence that I would have receive my order.
6 years 7 months

Customer representatives were very…helpful

Customer representatives were very responsive and promptly helped resolve all of my issues.
6 years 7 months

Buying experience wasnt bad

Buying experience wasnt bad. But I had to re-assemble my cart multiple times because as I was thinking about what to buy, i went on and offline a number of times. Eery time, had to rebuild the cart.
6 years 7 months

Great products and customer service!

My wife and I purchased a set of 6 Norman Counter Stools from Rove Concepts and we are very pleased with the product and the shopping experience. The items were shipped promptly with excellent packaging. I would highly recommend them!
6 years 7 months

The website is simple and the checking…

The website is simple and the checking out was good. I didn't have to jump through any unnecessary hoops so that's good. I look forward to seeing my purchase assembled and sleeping in it : ))
6 years 7 months

Ordering online was fast and easy

Ordering online was fast and easy. The product description with dimensions was also very helpful in selecting the right size.
6 years 7 months

Items were easy to find

Items were easy to find, and chat experts were quick to respond and help. My only suggestion to Rove Concepts is to make your return policy a bit easier on your customers, given that they cannot see your items anywhere other than online. Otherwise, the service is great!
6 years 7 months

Great customer support and service for modern dresser

Great customer support and service for selecting our new bedroom furniture. Item shipped out the next day after we ordered it. We will definitely order from again.
6 years 7 months

Staff were patient and very helpful.

It took me some time to make my final purchases. The staff were patient and very helpful. I especially like that Rove Concepts offers free fabric samples. Can’t wait to receive my order!
6 years 7 months

great ordering process.

great ordering process.
6 years 7 months

superior dining chairs!

We have ordered dining chairs twice through the Rove website (because we had to have more!) and have been delighted with the style and quality of our furniture. The website is easy to navigate and the online support is quick and easy. We will purchase again in future, no doubt.
6 years 7 months

Seamless online experience!

Seamless online experience! Awesome selection of furniture. Purchased the "Nico" sofa. Prices are very fair when considering the design and quality.
6 years 7 months

Great style and quality!

Great shopping experience with RC. We are very happy with these three items that purchased from them. Shipping took a little bit longer but the quality and style are we chose for. So it's worth to wait! Love Rove Concepts' style.
6 years 7 months

Easy shopping experience

Easy shopping experience
6 years 7 months

Excellent experience

Excellent experience. Their customer service is top notch.
6 years 7 months

Had trouble getting fabric samples

Had trouble getting fabric samples. Took three calls
6 years 7 months

Nice website, but pricing and shipping needs work

Easy website and ordering process. I like the detailed photos and occasional videos. I was unhappy that the Hunter bed pricing has increased steadily for no apparent reason, and that Walnut king now priced higher than Oak. Not a fan of the frequently changing sales and the “discount + store credit” pricing games. Give a flat discount and let people save on delivery fees. The current way forces people to do algebra at home trying to figure out how to maximize their discount by splitting up orders to take advantage of their store credit. Doesn’t it also behoove Rove to have customers buy everything at one time? Now I have to wait for my store credit to issue, then submit another order. Article offers fair pricing (with occasional sales) and offer white glove delivery for much less than Rove.
6 years 7 months

Great furniture and great prices and…

Great furniture and great prices and good customer service
6 years 7 months

Seamless transaction

Seamless transaction! Great shopping experience. Haven't received the product yet. Hopeful that it will be a good one as well.
6 years 7 months