Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Website is easy to navigate and info on…
Website is easy to navigate and info on each product is clear. Items shipped quickly!
6 years 6 months
Beautiful furniture to last
I absolutely love this company. I have found amazing furniture pieces that I will keep forever, well made, unique and at amazing prices. I highly recommend Rove concepts.
6 years 6 months
Defective item - claim pending
Shipment was quick. I received my item within a few days of order as it was instock. However, the unboxing is extremely difficult as the table top was put into a crates secured by at least 20 nails. very frustrating experience to unbox. The base leg which was wrapped up in bubble wrap and another box is defective, a small corner of the paint was chipping off. Item still functional but with the amount it charges I expect the item to be of higher quality and better shopping experience.
6 years 6 months
Very happy with our multiple purchases!
My wife and I have been extremely pleased with everything we've purchased from ROVE. The two sofa's we ordered are very comfortable and we frequently receive compliments about how good looking they are. They fit in perfectly with the mid century style of our beach house. The two sets of dining room chairs we ordered are sturdy and stylish and are a terrific value. We're so satisfied with ROVE that we've begun to buy items from their lighting and decor product categories. Keep putting out fantastic product and we'll continue to be big supporters of your brand!
6 years 6 months
Quality and sophistication
I absolutely love my new Sophia Sectional. The timeless design and high quality materials and construction lend a sense of understated sophistication to my living room. The seat cushions are pleasingly firm and the back cushions have a softer fill, so it is easy to really sit back and relax into the sofa for several hours with a good book.
I ordered the white glove delivery service and was not disappointed. The delivery guys, Morris and Armando were very friendly and had my sofa assembled very quickly.
6 years 6 months
The products look good
The products look good online. Looking forward to receiving them. The customer service is perfect. Had to update the order before it shipped and our request was satisfied rapidly.
6 years 6 months
great products.
great products.
6 years 6 months
Great support
Great support. Quick replies and easily reachable.
6 years 6 months
The process was very easy
The process was very easy. I can only give 4 stars for now because I have not gone through the delivery part and received the item.
6 years 6 months
The Good, the bad and the ugly.
Good, well built modern furniture, but the process could use some improvement.
The good: The quality of the furniture is very good and the pictures on the website are an accurate representation of what the furniture looked like. The website and customer service (chat) is very good.
The bad: Shipping. When I pay close to $400 in shipping, I expect the furniture to be placed and assembled where I want it in the house. Apparently $400 only gets you boxes delivered to the front door and there's an additional fee for "white glove" service. I don't remember being clearly presented with this white glove service while ordering. Also, who orders furniture that weighs 400 lbs and then choses to carry it up stairs. All heavy furniture should have white glove service by default. I've ordered furniture from a lot of other places with multiple pieces and it has cost me no more than $150 for white glove service (delivery + placement + assembly). I understand your furniture comes from another country but the cost to ship it should be built into the price of the product.
The Ugly: The third party company that delivers your furniture definitely left a bad taste in my mouth. They were downright belligerent and would not wait 5 mins so I could talk to Rove Concepts about "white glove" service and kept sticking the phone in my face to sign so they could leave.
6 years 6 months
The customer service representative was…
The customer service representative was incredibly helpful and courteous. She made the shopping experience easy and positive.
6 years 6 months
Erik Dining Table
Erik Dining Table
We purchased the Erik Dining Table for our new house after searching for an affordable and mid-level quality dining table. We were surprised by the quality when the table arrived - the legs and the tabletop were heavy (demonstrating to us that they will hold up better over time). The table itself was straightforward to assemble. The wood in the legs and table top matched quite perfectly with our original hardwood floors. We love the design! The wood and white lacquer coated top along with the beveled edges make it look very modern/Scandinavian.
Would love to see the company eliminate the styrofoam from their packaging as it is often a very challenging product to recycle. I would have been happy to pay an additional cost to have different materials used in packaging.
6 years 6 months
The quality of the product is…superb!
The quality of the product is excellent--better than I expected. Beautiful materials and system.
Next time, I will buy the white glove treatment with the delivery because I simply do not have time to put the bed together. I had to pay someone do it, and it would have cost me less if I had ordered the help.
6 years 6 months
Good cost benefit
Fast shipping and good quality
6 years 6 months
Great experience!
The live chat feature was great and made the ordering process a breeze...will definitely be shopping with Rove Concepts again.
6 years 6 months
Love the experience
Love the experience. Everyone was so helpful
6 years 6 months
Chair arrived fast
Chair arrived fast, look exactly like picture and appear to last long
6 years 6 months
Good quality products, shipping pricing can be cheaper
I've bought a tv stand, dinner table, and a small side table. also have a bed and nightstands on the way.
pros:
- mid century modern and beautifully styled furniture, a very good option if you are tired of Ikea furniture and willing to spend a bit more on larger pieces of furniture
- Furnitures are good quality, well built, deliveries are packaged securely and less likely to be damaged
cons:
- shipping is quite expensive, and gets more expensive based on the total price of your order which does not make a lot of sense. Instead it should be based on the weight and dimension, or just have a flat fee per item.
- return policy should be more lenient if there was truly a problem with the product itself (not delivery).
- no showroom anywhere to try out the furniture before buying, this makes me not confident about buying a sofa
6 years 6 months
Xander bed set
Very happy with our Xander bed set. The packaging it arrives in was solid. The dresser and side tables were already assembled so huge bonus there. The wood patterns are exactly as displayed and the 2-tone pattern really stands out. We love this set.
6 years 6 months
Great service so far
Still waiting to receive our sofa, but so far the process has been seamless and the communication from Rove is very good.
6 years 6 months
Won't be last time I order from Rove
Second time I've ordered from Rove and this time was just as good as the last. Quick delivery and nice quality bar stools.
6 years 6 months
Good quality products, shipping pricing can be cheaper
I've bought a tv stand, dinner table, and a small side table. also have a bed and nightstands on the way.
pros:
- Furniture are good quality, well built, delivery packaged well and less likely to be damaged when delivered
cons:
- shipping is quite expensive, and gets more expensive based on the total price of your order which does not make the most sense. Instead it should be based on the weight and dimension
- return policy should be more lenient if there was truly a problem with the product itself (not delivery).
- no showroom anywhere to try out the furniture before buying, this makes me not confident about buying a sofa
6 years 6 months
So far this has been an amazing…
So far this has been an amazing experience. I am waiting on delivery for the client but I have to say that I am not worried at all! I used the Chat line to track delivery and it was amazing. I Would definitely use Rove again and again!
6 years 6 months
Great service
Great service
6 years 6 months