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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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9website order forms difficult to read.
9. website difficult to use, hard to read on a smart phone. Message "can I help you?" Constantly blocked ordering instructions. Had to make 5 attempts to submit order.
Customer service is good, shipping and delivery not so much
Customer service is good, everyone I was in touch with was kind, pleasant and efficient.
Only giving 3 stars as the delivery and shipping were not great. One of the items was not delivered correctly and we're waiting on a replacement. The white glove assembly job was so shoddy we asked them to stop and assembled the pieces ourselves.
Rove did offer a $150 coupon on future purchases but were not willing to apply the discount to the existing purchase. In the end they gave us $50 off and no coupon.
Great customer service
Great customer service. I've just ordered my sofa (It hasn't arrived yet) but everything on the front end has been easy. I can get a hold of them and they answer all my questions.
Ordered 6 tulip dining chairs
Ordered 6 tulip dining chairs. They are beautiful chairs. The whole family likes them.
I absolutely loved shopping at Rove…
I absolutely loved shopping at Rove Concepts online. The pictures, videos, reviews were so helpful!
5 Stars
First time shopping with Rove and I loved how easy the process was and the great selection of furniture.
Great site, and great product photography.
The site was very easy to navigate, and descriptions of items were detailed. Photography of specific items in real-world settings really helped gauge how the items will look.
So far I can review the help I received…
So far I can review the help I received for placing the order. The customer service was very helpful. I like the way the website was easy and you get all the information.
Best deal
Love your Instagram account and check regularly. Ending up buying the marble dining table when it is on sale with additional discount :)
Clean website with most of the…
Clean website with most of the information needed to make an informed decision.
Quick service
Quick service. Great product. Reasonable pricing for modern/contemporary furniture.
It wasn't clear how we would receive…
It wasn't clear how we would receive our Canada/Independence day voucher, and we still haven't received it.
Quality stylish merchandise that I only…
Quality stylish merchandise that I only found at Rove. Loving my counter stools and dining chairs.
Easy communication with customer care…
Easy communication with customer care service representatives via chat.
