Easy ordering online! Coupon for 15% basically covered shipping. Rove was the best price I found (Norman counter stool).

Well the ordering process was pretty easy. I haven't received the items I ordered so thats about as much as I can say..

Great selections and the website is easy to use. Had a couple of questions and was able to chat with someone via the website right away!

Ordered a Hugo sectional, Womb Chair, Tulip Oval dining table and 4 side chairs for my new home on June 3rd I was recommended Rove by my designer who had heard good stuff about them , though he had not tried it or seen their furniture in person. Here are my thoughts. Pros: I am very happy with the quality of furniture so far. Though its been with me for less then a week. I totally love all tier pieces . Very comfortable . Make sure you order swatches to get the right color.The swatches get delivered usually very quickly in 1-2 business days. The furniture pieces were very well packed. Cons: 1.Pilot delivery delayed the delivery by almost a week. It was very frustrating. The furniture pieces had arrived in my city from LA on 19th June and were only delivered on 5th July . I had to make calls every day to ROVE and PILOT , in order to figure out when can i expect my delivery. I had total of 11 pieces in my delivery and was informed by PILOT that only 9 had arrived and 2 pieces are missing. Lucky those two pieces were legs of Hugo sectional come in small box and were inside one of the bigger boxes and Pilot was able to locate them,otherwise i prob had to wait longer for delivery. Thank God. There are NO assembling instructions. I had opted for white collar delivery. The company that delivered and assembled was High tech transportation. Their men were knowledgeable and were able to figure out everything on their own. The side chairs and womb need no assembling. Only the Hugo sectional and dining table need to be assembled. Its difficult to get hold of customer support via phone. But just keep trying their number. Remember they are in PST time zone. Emily was the sales rep who was assisting me. Make sure you get their extension number. My only suggestion to ROVE is to get rid of PILOT .

Ordering swatches is a great idea! Rove makes the process easy and they arrive super fast.

I ordered the executive side chairs. The quality was amazing. They are exceptionally well made, seemingly constructed to the high standards of the identical chairs offered elsewhere at 3 to 4 times Rove's price. My only suggestion for improvement would be customer service, which, at times, was a little indifferent.

Haven’t received the sectional yet - ordered it just today but I’m sure we made a great choice. The company provides excellent customer service. The selection of products is outstanding in quality of materials used, design, and comfort.

The assembly-delivery service was very frustrating. Due to paying for assembly I had to be home to receive the package and had to continue rescheduling my delivery date because I wasn’t allowed to choose the window of time for delivery. People work and have other things to do. I think more flexibility on time of delivery should be considered.

Ordered a tulip table and it arrived damaged. There was a lot of confusion about where the base was (I didn’t accept it so it went back on the truck) and then after so many back and fourth emails the table was now not available and backordered for two months. This was a huge disappointment and ultimately affected my design job.

I've been shopping endlessly for a sofa both in person in various retails stores as well as online. When I revisited Rove Concepts and saw the Nico sofa in solstice velvet (an amazing and unique color) I had little hesitation in placing my order even thought it broke my rule of having to sit and lie on a sofa before purchasing. The online video showing the man sit down on the sofa helped me get over my concern about not having personally tried the product. As it was the last day of the July 4th promo I acted quickly and while I have to wait a few months for the piece to come in I'm sure I'll be delighted when it arrives.

Not being able to know a delivery date when ordering is a challenge. The range stated on the website and by the customer service representative via chat is uselessly vague. Once I spoke with somebody on the phone they were very nice and better able to advise that my order was shipping from California to Oregon so the window of time would be on the shorter end of the 7-16 business days. (BTW - Over $300 for Shipping and it can take 3 weeks????) Not to mention the fact that you'll only drop it off in the driveway? Need to figure this out a little bit more - the furniture is great but if shipping and delivery is going to cost and arm and a leg and still be a pain once it gets to my house, hmmmmm.