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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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my online shopping experince was …
my online shopping experince was flawless, quick and no unnecessary clicks.
Nice chairs, great online platform
Chair shopping made effortless and efficient. The whole shopping basket did not process- so do to shopping fees I will not order glasses I had selected. The Skin chairs were by far the best price from Rove, available from multiple online sites. Chairs are beautiful and sturdy. FYI the website functionality seams diminished in some web browsers. 5 stars for product, 4 stars for multiple approaches necessary to complete purchase.
Very good customer service
Very good customer service.
I am not happy with the colour and quality of the wood of Buch counter stools therefore i am taking them back to the warehouse.
Eleonor Pendant - Stunning lighting
An amazing pendant, beautiful color, shape and look. This pendant gives a lot of light and could light up any room no matter the size. Assembiling and installing could have not been easier. I would 100% recommend this product if they are looking for a beautiful and a vibrant pendant.
One of the items was chipped and …
One of the items was chipped and damaged on the base, finishing is not as advertised - not the same quality as pictures suggest. But they do look pretty and modern
I was told that i will have an option …
I was told that i will have an option at checkout, where I can choose to pick up my item at a local warehouse, however, i never came across to this feature during my checkout
Other than that, the website is very easy to navigate.
Happy Customer
Rove has been responsive to my questions during and after my furniture purchase. It has been a pleasure.
Beautiful piece and looks perfect in my …
Beautiful piece and looks perfect in my room. I just wish the shipping was more reasonable and shouldn't be restricted in terms of delivery.
Ordering was easy- they sent shipped …
Ordering was easy- they sent shipped notice the same day. Have not received yet so hope it is as awesome in person as online.
LOVE LOVE my Rove pieces
LOVE LOVE my Rove pieces. I know they will timeless pieces in my home.
We love our new Porter Sectional
We love our new Porter Sectional - it looks stunning and fits perfectly in our living room. The fabric feels amazing and it’s so incredibly comfortable. We’re looking forward to movie nights, time with friends, or simply enjoying iour new Sectional while relaxing with a good book.
When I saw the chair I'd been looking …
When I saw the chair I'd been looking for I never hesitated to pay for it.
That's exactly what I want!
Easy to communicate with over email
Easy to communicate with over email. Quick to answer questions. Nice UX on the website.
Ordered small items
Ordered small items. Delivery was fairly slow (1 week) compared to large-scale online shopping but not urgent so I didn't really care--- just an observation. Had some minor issues with FedEx delivery as the shippers marked the packages as "signature required". This is a good practice for higher value items but a bit of a hassle for my items that totaled less than $50. The shipment was split into 2 packages and the packages had different requirements-- one I was able to re-route to a FedEx location for pickup (since I wouldn't be home to sign), the other I was unable to re-route due to shipper restrictions. Ultimately I got everything, it all was in great shape and as presented so I am happy. It was just a bit of a hassle with the split delivery and differing restrictions the shippers chose with FedEx. Additionally I emailed customer service to see if the one package could be re-routed. They were quick to respond and very pleasant to work with. I can't say if they would've been able to fix the issue because FedEx delivered late when someone was at home but they were very willing to try for sure.
People kind with quick answer and …
People kind with quick answer and solutions. Great consumer service.
First time happy buyer
First time buying from Rove and no issues. Unit looked exactly as pictured. Delivery was on time and it was in perfect condition. I love it!
Rove Concepts I know from Europe and I …
Rove Concepts I know from Europe and I read great designers about
their quality .. the site is fantastic and you navigate amazingly great and the customer service a special person named Janice. my goodness. i felt i had my own advisor/consultant, writing and answering in detailed emails her answers as I am based in NYC and they are in Vancouver.. I cannot wait to receive my lovely things and the White Glove service as they provide will be great to have them to place all in order in my own home.. thank you again.. i just hope that they will arrive in few days... as they were were in stock and again the customer service explained one by one the products and all.. forgot to mention when you call the customer service you get immediately a person , a real person on telephone line.... thank you ! Venetia Kapernekas
I haven’t received my furniture yet but …so far, so good!
I haven’t received my furniture yet but the ordering process for swatches and products was easy and convenient. When I spoke to customer service representatives they were knowledgeable and courteous. It’s been a great experience so far.
Product was good quality
Product was good quality. Ordering was easy. Pick up in RICHMOND was a breeze.
