Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Nice selection and good prices
Nice selection and good prices. I look forward to receiving the order and can give more in depth review then.
8 years 2 months
Good selection
Good selection, easy to navigate website but a bit pricey. You get what you pay for.
8 years 2 months
Great purchasing experience
Great purchasing experience, easy to navigate the site, and fair prices for the quality of design.
8 years 2 months
Kind and helpful service
Kind and helpful service
8 years 2 months
The Marcus table is beautiful
The Marcus table is beautiful, sturdy and well made. It was easy to assemble. Looks great in my new house. Ordering and delivery were easy too. I recommend the table and the company.
8 years 2 months
I can only speak to the ordering …
I can only speak to the ordering process so far, but I've had no issues.
8 years 2 months
Excellent customer service
My last experience with Rove Concepts was seamless. Elia was extremely helpful and quick to respond to my questions and requests.
8 years 2 months
In general the ordering process was …
In general the ordering process was easy and smooth. There was a hiccup in getting the order picked up after I received the shipping notification but once I brought it to the attention of the customer care team they dealt with it in a friendly and expeditions manner. Thank you all for your efforts.
8 years 2 months
Highly Recommend
Just purchased the Dolf Dining Set with baby blue DSW chairs. My husband and I have been looking for a dining table for our new home. This beautiful dining set will fit perfectly. I stumbled upon Rove Concepts after searching other companies like West Elm, Article, and Crate and Barrel and not finding anything that would work in the new house. I love the look of the furniture at Rove Concepts and would highly recommend the company to friends and family. Looking forward to seeing the dining set!
8 years 2 months
Fabric not as expected
The sofa itself is nice and delivery came when expected, but the linen weave fabric has a stripe that did not show up in the small fabric swatch sent or on the website images. A linen weave should not have a stripe. Disappointed to see this on the sofa, and obviously fabric selection is a major part of the sofa design.
8 years 2 months
Looking forward to getting my order
Looking forward to getting my order, excellent customer service.
8 years 2 months
Great Experience!
Great Experience!
8 years 2 months
Nice products, fast delivery
Nice products, fast delivery and even though there's a small hiccup with our item (drawer not closing all the way), we got help from an associate with a diagram on how to solve the problem. Still getting it resolved, hopefully soon.
8 years 2 months
Great customer service and great prices …
Great customer service and great prices on quality pieces. These may be reproductions, but they look exactly like originals!
8 years 2 months
Great Online Shopping Experience
Got a quick response on the chat feature on the website! Website was quick and easy to navigate. Really loved the added feature of the videos for each product to get a full view.
8 years 2 months
Great experience
Great experience fast delivery quick response time on email
8 years 2 months
I have bought several modern classic …
I have bought several modern classic replicas from Rove. Excellent quality, quick shipping and great customer care. Customer for life.
8 years 2 months
Wishbone Chairs
Bought 2 Wishbone chairs from Rove. Their replica seems to be one of the better ones, as indicated by the single piece back rest and arm rest. The quality is pretty good, construction is solid. I will say there are small patches where the feel of the wood is slightly rough, though you can't really tell just from looking at it. Overall a really good value for the price.
8 years 2 months
Great product and website, dreadful delivery service by third party.
The buying experience using the website was great, as was getting samples overnight-ed for free so we could choose the right color and materials for us. The bed, whilst an absolute pain to assemble (there are a lot of retention screws), looks and feels great. Quite happy with the design and construction, only some slight sanding needed on the slats.
The reason for only three stars is because the shipping by Ceva Logistics was horrible. Whilst they aren't part of Rove Concepts, they do provide shipping for Rove Concepts. The issue I had was being called up and scheduling a delivery for a Friday morning, between 10 am and 1 pm, so I stayed home to receive it. Got a call at 10 am delivery day stating the package didn't make it to the local delivery depot (even though their tracking stated it arrived the night before) and they would have to call me Saturday to reschedule for Monday morning. Saturday, I received no call. Monday afternoon, I received a call and they scheduled me in for Tuesday between 10 am and 1 pm. 11 am, driver calls stating they will be there within an hour. Two hours later they finally showed up. The delivery guys were careful enough and put the package inside as I asked, but they were late. Ceva Logistics is an awful delivery firm and they make me really reconsider using Rove Concepts for future furniture. Shame, because the furniture itself is pretty good.
8 years 2 months
The ordering process was easy
The ordering process was easy, and the customer service agent even let me know about an upcoming promotion so I delayed my purchase by a few days and saved 10%! Product looks great and competitive price. Hoping for quick shipping and that the product is as promised when arrived!
8 years 2 months
Wanted 10 chairs
Wanted 10 chairs. 8 in stock. It was either wait 14 weeks for 10 or take 8 now and 2 later and pay double shipping. I bought 8.
8 years 2 months
I purchased the Calacatta marble 67" …
I purchased the Calacatta marble 67" oval tulip table from Rove, and absolutely love it. The table is gorgeous, and the marble was of very high quality. I did initially have some issues with delivery, but all were resolved quickly and courteously to my complete satisfaction (kudos to James in customer service for that). Highly recommend this table, and purchasing from Rove.
8 years 2 months
I found it super easy to browse and …
I found it super easy to browse and buy. No issues with shipping to Canada... for once! Looking forward to our new beautiful walnut stools.
8 years 2 months
very happy with the piece
very happy with the piece. elegant, simple lines, looks great. subtracting a point for a last second warning on delivery ( luckily I work close by )
8 years 2 months