Things went very smoothly from my initial email to the checkout process. Just waiting to see how the shipping goes.

My experience with the customer service department was good. They were good about response time and they have been very fair. Navigating through the website is very easy and they have great designs for a good price. I am still waiting on my first order to ship and will leave another review once the product is delivered. I would recommend ordering their samples- I was able to receive them the next day within ordering.

Seamless shopping experience. Easy to navigate the website, and the inspirations section was really well done!

Ordering through the website was problematic. Delivery was fine.

BEAUTIFUL MODERN FURNITURE!

I was most impressed with the customer service. the chat person was very helpful in answering my questions clearly and am happy with my decision.

First, I will say that I do get compliments on the couch and I even had a friend who was moving at the same time as I bought the couch, and she thought about buying it as well. The delivery was rather quick - maybe 2.5 weeks from when I placed the order. I am also very happy with the payment plan - I am set up for automatic payments get text message updates a few days before the money is taken out of my checking. The couch IS what it's supposed to be, meaning that I can't really say they didn't deliver what I was expecting, but it just looks so beautiful and luxurious in the photos online and then in person it is a little lumpy and dull. The cover is not pulled very tight, the stuffing is not very comfortable, and it is a little lumpy underneath (the part near where your feet will stretch out on the chaise is more stuffed than the normal part where you are seated). Also, the fabric is a little more woven than I was expecting, I thought it would be flatter. ALSO - the company who set up the couch put their tools on my very expensive glass table (and favorite piece of furniture) and now there are small scratches on it :( Anyway I will not return it, because I am lazy and I don't even know how I would coordinate a return on something that was set up in my house, so it's ok, but I would not recommend spending this much money unless you are able to see it in person first.

Rove Concepts always gives us awesome service! And gets back to us right away, every time.

Bought a marble table here a few years back. Table had a crack, so they gave me a bit of a discount. Overall I'm happy with the table and satisfied with how it all worked out.

High quality photos and videos to explain the products made the search enjoyable. All the color options had photos too which made it easier to picture what the products looked like.

Great quality furniture for the price. The subcontracting delivery company are efficient and respectful. I do wish they share more real pictures of the pieces (most of them are computer-generated).