Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great shopping experience
I found the site super easy to navigate -- love the design BTW. I also found your support staff to be super helpful via chat when asking questions about shipping options for the lovely tulip table that I just purchased. Thank you for the great shopping experience.
8 years 4 months
Online ordering snag
Technical difficulties on Rove end slightly delayed me from making my online purchase. Customer Service was cool about it and sent me an email when the issue was resolved. Was able to then make my purchase.
8 years 4 months
Poor white glove delivery service
I live in what used to be the attic of my building and the second, very short flight of stairs is quite narrow. When I moved in my movers had to take the legs off of my couch in order to get it up to my apartment. I paid almost $300 for white glove delivery of my womb chair, anticipating that this might be an issue. The delivery men told me they couldn't get the chair up the stairs and when I asked about taking the legs off they said that they couldn't but I could. So I went up to my apartment and found an allen wrench that luckily worked to take the legs off. As I was unscrewing the legs, the movers (who were just standing there watching me) complained that their boss would be asking them what took so long, and that they wanted me to sign the receipt so that they could leave. I understand that this is a third party company whose workers are not authorized to disassemble the furniture, but the fact that they couldn't even wait 10 minutes to make sure I could take it apart and carry it up to my apartment myself was irksome, considering that I paid for white glove service. The chair is beautiful and comfortable but I am extremely disappointed with the delivery service.
8 years 4 months
My only issue is that the legs of our …
My only issue is that the legs of our side table were put on wrong. Didn't realize until after white glove left. The furniture is beautiful and well made!
8 years 4 months
This was the first time I purchased …
This was the first time I purchased furniture online. Rove Concepts has a great experience which gave me the confidence to purchase an item without first seeing it in person, and I have a feeling I'll be coming back to their site for more items.
8 years 4 months
Great design at a good price
Great design at a good price. Easy website to navigate and order.
8 years 4 months
I liked the web site
I liked the web site, like the products. I resquested samples and they were shipped very quickly. I'm waiting for my TV stand
8 years 4 months
Excellent products
Excellent products, excellent quality and excellent services
8 years 4 months
Flag Halyard Chair and Ottoman
Ordered and received a beautiful Flag Halyard Chair and Ottoman. It's amazing. Looks incredible in my Mid Century Modern home!
8 years 4 months
So far, so great
The chat feature on the website is very helpful. I had quick responses with good information that helped me make an informed purchase. Looking forward to my chair and ottoman! So far I give ROVE croncepts two thumbs up!
8 years 4 months
Rove Concepts Rocks!
Rove Concepts Rocks!
I really enjoyed shopping on the Rove Concepts website; not only I found some very nice furniture, but the prices are also very reasonable.
8 years 4 months
so far
so far. soooo good.
8 years 4 months
Stools and Chairs
Easy to order online, product in stock. Delivery expected soon at a reasonable fee.
8 years 4 months
very good table
very good table. worth to buy.
8 years 4 months
Great Experience buying with Rove …
Great Experience buying with Rove Concpets :) Happy Customer
8 years 4 months
Easy order process
Easy order process, nice delivery service. Love my chairs
8 years 4 months
When ordering the product it shows a …
When ordering the product it shows a total, after putting in my credit card details to pay, the cost all of a sudden changes to a very higher rate which includes tax. I found it to be misleading which was disappointing.
Also, I saw on FB that if I sign up for your emails I would receive $25 off my next order. As I put in my first order I could get 5% off but when I go to put in your email offer it won't accept both. Again, a little disappointing. As it is such a small amount for how much I am spending I hoped for this extra bonus that you promised.
Please include the $25 off on my current order.
Thank you.
8 years 4 months
Nice
I like the furniture, and the shopping experience was painless.
8 years 4 months
NIce website
NIce website, easy to use. Nice designs !
8 years 4 months
Excellent website and fast delivery of …
Excellent website and fast delivery of sample swatches. Excited to place my first order. Had one question that I called in about before ordering but was sent to voicemail during normal business hours.
8 years 4 months
I read reviews about bad customer …
I read reviews about bad customer service, but decided to give Rove a shot because I couldn't find better furniture elsewhere. I was pleasantly surprised by the availability of customer service reps and how smoothly my ordering process went. They even arranged a customer pick-up so I didn't have to pay for delivery. Overall, no complains. I just wish they held more stock in local warehouses so I didn't have to wait.
8 years 4 months
Everything was so easy
Everything was so easy. Online help was great.
8 years 4 months
Beautiful designs and easy to order
Beautiful designs and easy to order. Friendly service
8 years 4 months
One of the seats has small skuffs on it …
One of the seats has small skuffs on it and one of the stools was missing the rubber piece from one of the stool legs that would have been in contact with the floor. Otherwise buying and shipping was fine.
8 years 4 months