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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Application was smooth and easy to fill …
Application was smooth and easy to fill out. Website is great to maneuver.
Extremely happy
Extremely happy! I ordered 4 chairs back in November (the Norman Side Chair) to go with a Tulip table I already owned. Chairs were excellent quality and look beautiful with the table! Shipping was a little pricey - but chairs were worth it!
Very easy to make the purchase
Very easy to make the purchase. Looking forward to seeing it in person!
the online procedures are easy
the online procedures are easy. it's user friendly. the only thing i have a question is that free swatches. I didn't see any explanation what's it for. other than that it was good.
The experience has been nice and easy
The experience has been nice and easy. I found the Sofa on the website. I love the way it is photographed. It shows you a 360 degree angle of the entire piece of furniture. I was able to easily communicate with the sales person via e-mail who made all the changes I wanted in a flash. She set me up online to review the quote, order the item, and follow it online. The whole process took less than 24 hours. Brilliant!!!
Excellent response time
I had visited the Rove showroom a week before and got fabric samples but wanted to speak with someone before submitting my order. I got a call back within 5 minutes, had my questions answered and she sent me pictures of my color options to illustrate how they would look. Top online services!
Always so helpful by phone or IM
Always so helpful by phone or IM. I've purchased a few things now and I'm always pleased Thank you!
Excellent products where quality comes first
Truly unique among modern furniture design. Minimal, yet with some quirky detailing. Nice design threads that runs through all the accessories.
Easy ordering
Easy ordering, helpful chat customer service option, smooth delivery process. Excellent experience.
Ordered some more chairs and enjoyed …
Ordered some more chairs and enjoyed the process like last time.
Excellent customer service
Amy was very helpful as I was unable to process the credit card payment online for some reason.
Ordering was simple and professional
Ordering was simple and professional. Within a reasonable time, the table was delivered and assembled professionally. We love the table and it is perfect for our needs!
very great experience
very great experience, had a few questions which i called customer service about and they provided me with very informative responses.
Customer service is top notch
Customer service is top notch. I had an issue with the website (not being able to complete my order online) and they responded quickly and took care of things very efficiently.
Good experience - looking forward to getting product.
I had some problems with online system, but I called and the person on the phone was very efficient in getting my order entered. Within one day I
was notified that my order was ready to ship. Looking forward to receiving it soon.
Furnished my entire family room
Thus far I've purchased a sofa, two lounge chairs, two ottomans, four executive side chairs, two executive arm chairs, two side tables and a coffee table from Rove Concepts. In short, I've furnished my entire family room and most of the breakfast room with furniture from Rove. I absolutely love the furniture I've purchased and couldn't be more pleased with the entire experience.
Nice quality at a very reasonable price
Product had some shipping damage. Rove Concepts immediately shipped a new one at no cost or hassle. Their support line is answered by a real person who promptly acted on the issue. Highly recommended.
I like the selection in materials they …
I like the selection in materials they offer. I also like that it's easy to get a hold of someone to ask questions and they offer samples! Only down side is the extra long lead time.
Helpful staff and excellent product at …
Helpful staff and excellent product at a great price. Cant beat this company : )
Efficient and Effective Purchase Experience
Simple ordering process. Plus detailed description of product we were interested in and had ordered.
