Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Clean and sleek website, great items
Love the look of the website, represents the furniture very well. Great clean, sleep and modern items. Love this website!
8 years 5 months
Sales Rep
Sales rep was wonderful just took a little long to get a quote, must've been a busy day so I understand.
8 years 5 months
Easy Ordering - In stock
Can't wait to receive the table we ordered. The ordering process was easy and the table is in stock!
8 years 5 months
Kure Mugs and Dessert Plates in Grey
Although we had to wait quite a few weeks for our Kure Mugs and Dessert Plates, it was worth the wait. They have a beautiful design and colour that blends with our other dinnerware pieces. Be aware that the bottom portion of the mug and the plate is not glazed. As far as function, the mug keeps drinks hot for quite some time which I love, and there is room for a small ice cream bowl alongside sweets on the dessert plate. One drawback of the mug is that liquid drips on the outside of the mug after each sip, so they are better for tea than coffee. But I still love them!
8 years 5 months
Great TV stand
Samples of the materials helped me to buy online.
Simple and modern design matches our living room.
Derivery was fast and firmly packed, so no stress.
We love ROVE CONCEPTS!!
8 years 5 months
Bought a couch
I bought a couch on the interweb
8 years 5 months
Great company
It was very easy to order and staff was helpful
8 years 5 months
Rove Concepts
The website is easy to use, and the products look great. I am waiting on delivery, so cannot report on the full experience yet, but so far, so good.
8 years 5 months
Great service
Great products, quick shipping, high quality.
8 years 5 months
Good Customer Service
Lexi was great over the phone when placing our order. Fast and efficient. Looking forward to receiving our product.
8 years 5 months
Beautiful Dining Table
Great looking table, easy to maintain - delivery was a bit longer than I expected, photocopied assembly instructions were difficult to read (live help chat on website sent me a video right away, which was great!) Overall, I would buy from RoveConcepts again.
8 years 5 months
Rove Concepts Ox Chair
I ordered my chair in black leather late November and received it at the end of February. It was first shipped by boat and then by rail to Toronto. The shipment fell within Roves estimated time frame. The quality of the product is quite good and the chair is comfortable. I do find the seat a bit firm but I think that will change with use. I had thought the Ottoman would have come with the chair but it did not. I will order that next. All in all it was a long wait but a good experience. I will buy from them again.
8 years 5 months
Highly recommend
Excellent experience online. Nice website. Used the online chat - highly recommend.
8 years 5 months
Product was as advertised
Ordered 4 chairs and they arrived quickly and were as advertised. Very happy with the chairs.
8 years 5 months
Great Service
I had an excellent shopping experience overall. The website is easy to navigate and use. When I had an issue that prevented a sale price from applying to my cart, I was able to get help by phone for short time later and the issue was resolved promptly and without question. I will definitely be ordering from Rove again.
8 years 5 months
Excellent service
Excellent service so far. Can't wait to receive the furniture I've ordered. Love the designs.
8 years 5 months
Chair
The experience trough the website was ok.
8 years 5 months
first time
excellent concept with up to date items also reasonable priced.
definitely will use again
customer service girls most helpfull
8 years 5 months
Satisfied
Goods received timely and as described. A small hiccup with customer service before I realized it was user error.
8 years 5 months
Single shipment when last item available
I ordered three items, one of which has a future ship date two months out. After the purchase was processed, I was informed that all items would ship together only once that future item was processed. Since the other 2 items are paid and were in stock, I think it's incumbent upon the merchant to make two separate shipments (and a single shipment cost to the consumer) in the case of more than 4 weeks' hold time for one of the items in the order. For example, for a purchase made at Room&Board, in-stock items would be shipped immediately and future items would follow when available, and consumer does not pay shipping costs twice – just a nice (and expected) courtesy to shoppers.
8 years 5 months
Excellent customer service! Swatches came within one day! Excited about my lorded
Have been looking at couches online for about four weeks, came across the roveconcepts website. Customer service was quick and smart........ and samples came to within one day, just ordered and I'm super excited
8 years 5 months
Lovely mid-century chairs
Lovely mid-century design dining chairs made from environmentally friendly, sourced materials. Thanks Rove!!!
8 years 5 months
Great experience!
Happy with all aspects of shopping at Rove!
8 years 5 months
Great Design
Great designs and selection; however, the website is a bit awkward to maneuver.
8 years 5 months