Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great phone service
Checked out the showroom today and was pleasantly surprised at the great designs and reasonable prices. Took measurements and phoned in my order later. Customer service over the phone was excellent. My order was placed quickly and I received email confirmations within minutes. I look forward to receiving my purchases!
8 years 8 months
Two drawers were damaged
If you live in a 4 floor walk up and receive a package the size of half your apt you know that unless the piece of furniture is in powder form, there's no way you'll return this product. Unfortunately, when we received our credenza the bottom two drawers were damaged and we had to DIY them so theyd work. It's a beautiful piece but for the $$ I would have expected it to be in new condition. And as I said, there's no way for us to store this thing in the box and wait until someone came to pick it up.
8 years 8 months
Excellent Service
As soon as I walked in, the gals at the front desk gave me a warm, friendly welcome. As I shopped around, one of them asked if I needed any help and kindly went to the back to grab new stock for the items I had chosen.
I will definitely be back!
8 years 8 months
Rove Concepts is fantastic
Polite, respectful, timely.
8 years 8 months
Helpful friendly staff when I called for info.
Ordering was a breeze....Haven't received the products yet!
8 years 8 months
Easy to transact
No issues with browsing or buying
8 years 8 months
Customer Service was knowledgeable and very responsive. I
I am hoping the product will be as great as the customer service had been. Mary
8 years 8 months
Easy. Fast. Classic. Fabulous.
What's better than classic modern furniture that you can actually afford. Not much. Rove Concepts is the best way to get the great design you want without selling your first-born to do it.
8 years 8 months
Great service!
Love the furniture and service!
8 years 8 months
Would recommend to others
There's something to be said for being good at one thing.
8 years 8 months
Womb Chair and Ottoman
I recently ordered a womb chair and ottoman in "Twilight." The chair was shipped in a timely manner, and it arrived today right on time without any damage. However, I am disappointed in the color of the fabric. The color is significantly lighter than the fabric sample I received from Rove. The color difference is great enough that I am calling it out for others who might be expecting their chair to match Rove's fabric samples. Otherwise, the quality of the chair was good.
8 years 8 months
A great conversation piece!
I purchased this gorgeous bookshelf for my home office and could not be happier! The build is a bit time consuming but the instructions are very clear and the final product is well worth it. Great quality (real wood) and the color is very similar to the one pictured. Highly recommend!
8 years 8 months
Great table!
Great table and design - easy to assemble. Shipping was also timely.
8 years 8 months
Good products & experience was excellent also!
I purchased dining chairs from Rove and love them. They are sturdy and exactly what I wanted. The online shopping experience was seamless also which made the purchase that much more enjoyable.
8 years 8 months
excellent knowledge and patience of the showroom staff
My wife and I were real pleased with the showroom staff's courtesy and professionalism.
8 years 8 months
Womb Chair & Ottoman - Love it!
I ordered the womb chair and ottoman in the Wool Boucle fabric, colour Twilight. The colour is beautiful, a nice rich dark peacock blue - it is a great choice if you want something classic, but with a twist. It has more colour in the day, and at night in dimmer ligitng it looks almost midnight navy blue. The only minor negative is that the boucle holds onto lint, and in the darker colour shows every spec of lint (which will drive my annal side crazy). But still love it - would order again.
The quality is good, seems to be well made & is very comfortable. The chair is large'ish, but since it is slim with raised legs it does not feel bulky in my smaller space. Rove was easy to work with, would by from them again.
8 years 8 months
Fast Delivery, Great Table, Great store, easy order!
Only negative was the terrible delivery service they use...a 400lb table was delivered and the guy needed me to help unload it from the truck and then wouldn't even bring it inside the house. It was lucky I was there instead of my wife as I am unsure what they would have done.
8 years 8 months
Great products, great online experience!
It was quick and easy to order, and my products shipped quickly! Can't wait to try my new cups and bowls.
8 years 8 months
Excellent customer service
We ordered a table and chairs and had to change the delivery location after fed ex made the first attempt. Rove concepts was incredibly responsive and took care of it immediately and even checked in with me to let me know they'd made the change with fed ex. I was really impressed. And the table and chairs are perfect for our space.
8 years 8 months
Perfect!
Great customer service! And extremely happy with our new furniture!!
8 years 8 months
Love my Sophia couch
I received my sophia sectional couch after Christmas. when I finally received it I fell in love with it but aside from the long shipping I had another problem. I received a right side sectional instead of a left side sectional. I will buy again hopefully won't have these problems in the future
8 years 8 months
Satisfied
We received our order with a couple of observations with regards to the condition of the items, just as a few screws were missing. I pointed this out on the website (nice and smooth claim interface I have to admit) and had within one day had the issue resolved above and beyond our expectations and satisfaction.
Great customer service goes a long way and in this case ensured that I became a repeat customer!
I would have no reservations recommending Rove concepts to anyone and the quality of what we ordered so far has been great and already called for quite a few positive remarks and compliments.
8 years 8 months
I've ordered twice
I've have two great experiences with this company. Shipping is a little on the expensive but he furniture is great.
8 years 8 months
I am a returning customer. I have …
I am a returning customer. I have found the quality to be exceptional. Rove's furniture is solidly built. Prices are very reasonable and service has always been great.
8 years 8 months