Trustpilot
10668 Reviews

Charlotte Bed & White Glove Service

I ordered the Charlotte Storage Bed with White Glove Delivery. I am so impressed with the walnut wood quality, its solid walnut! the storage space is spacious, perfect for putting bedding. The White Glove delivery guys did a sensational job putting this bed together! I'm so happy with the service and would highly recommend! - Happy and Loyal Rove Customer
2 months 1 week

Looking forward to new bedroom furniture

We've been looking for a new and modern bed for our master bedroom. We thought the Ophelia bed in glacier grey fabric would be a perfect fit and looking forward to getting it delivered and set up. We also have dining room chairs from Rove that take up very little space but are very comfortable.
2 months 1 week

Beautiful chairs!

Beautiful chairs!
2 months 1 week

Great shopping experience online

Great shopping experience online! Lot's of details, visuals, and easy to understand descriptions of the products. Website is fast and easy to navigate and you are not overwhelmed with repetition.
2 months 1 week

furniture design is very elegant

furniture design is very elegant takes up to 4-5 months to get delivery shipping was missing some parts which took a lot more time to get via claim. -Pilot delivery is not the best delivery providers -customer service not prompt in reply -furniture is decent so worth all obstacles one has to go through
2 months 1 week

Round Chairs

I order four “Round Chairs” in natural wood and Monaco cream finish. The online experience itself went smoothly. The chairs look amazing!! (Frankly, the website pictures don’t do them any justice) They are light and extremely comfortable.
2 months 1 week

Super expérience de magasinage

Super expérience de magasinage. Le service à la clientèle m'a super bien guidé (via le chat). J'ai reçu les échantillons de tissus rapidement. Espérant qu'à la livraison et que la qualité du produit soit similaire.
2 months 1 week

The experience was work purchasing my amazing sofa

The experience was fine. A little difficult to navigate the online help with connecting with someone, but it all worked out. Looking forward to receiving my amazing sofa.
2 months 1 week

Definetely recommend getting the…

Definetely recommend getting the membership, service is fast and efficient.
2 months 1 week

No one to answer the phone or chat

I was finishing my order and it wasn’t clear how long I would wait for my in stock item. When I called to ask about this your message said to email and it may take up to 72 hours for a reply. I tried to go on your chat but it didn’t work. Fortunately by the time I got my reply that the items were still in stock.
2 months 1 week

I am a fan of Rove

I am a fan of Rove - the products are high end, lovely. Very happy with the design and fabrication. Customer service is a little challenging as the customer service number no longer get's you customer service and the live chat is often not working. I think Rove puts their time and money into the products, not into the soft skills. And they give you 10% of each order in a voucher which is a great loyalty program. You just have to overcome the lack of customer service. Also, if you buy a big item and you don't like it, it's up to you to hire a shipper and get it back to them.
2 months 1 week

I was surprised to be charged a fee to…

I was surprised to be charged a fee to enter into the trade program but one of my clients absolutely loves the the curved sectional so here I am. Still waiting for the samples, going on a week now. Hope this is not an indicator of poor quality of customer service and product.
2 months 1 week

Recent buying experience

Customer service was prompt and informative in chat- that was very helpful in making my purchase. The host session was fantastic and really helped seal the deal for me. It enabled me ti chat to a real person that could answer all my questions. I have full confidence that the sofa will be exactly as expected. However, the website was extremely slow and although I’d like to buy additional pieces in future, the delivery charge is high.
2 months 1 week

Placed order 5 days ago and no feedback…

Placed order 5 days ago and no feedback on order status. Not sure I’d order from this company in future.
2 months 1 week

I just wish I could have spoken to a…

I just wish I could have spoken to a human being.
2 months 1 week

Elevated Online Shopping Experience

The shopping experience felt refined and elevated. I can almost imagine how it will feel inside showroom. I was easily able to search for and find what I was looking for. The detailed descriptions, specifically the dimensions, helped me make my final decision. Very excited for my product to arrive! From there I’ll be able to speak to the quality.
2 months 1 week

Great experience!

The only reason I’m giving 4 stars is because there isn’t an option to call and talk to someone.. you have to email the CS team and sometimes it’s just easier to pick up the phone and talk to someone instead of sending a bunch of emails back and forth.
2 months 1 week

My experience with Rove has been good…

My experience with Rove has been good so far. I do think the freight rate is quite high and members should get a better deal though.
2 months 1 week

Superior!

Superior!! Quality, design and communication is at top level with RC! We are really excited to order SO much more--these are items you can't find anywhere else and even with the leadtimes, 110% worth the wait to get what you want and very honest ETA's!
2 months 1 week

Website experience is super awesome and…

Website experience is super awesome and intuitive
2 months 1 week

Easy shopping

Easy shopping. Milo modular sectional. Will order additional ottoman most likely. Can’t wait to get more
2 months 1 week

Customer service is hard to reach

Placing my order was easy. But then I received an email that my order wasn't processed. Contacting my "concierge" was not easy - they don't take phone calls. When I finally chatted with a rep, he couldn't/wouldn't help me. I finally had to fill out an online request to reach another rep. My problem WAS solved, but it took way too much effort. (I will write another review after I receive my order)
2 months 1 week

Excellent customer service.

I was impressed by how the concierge responded quickly to my questions. Excellent customer service.
2 months 2 weeks

Great sofa arrived safely!

Great sofa arrived safely!
2 months 2 weeks