Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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We have used your latest items
We have used your latest items, which are excellent. And now as soon as possible, we can use your goods again. But I didn't believe your reaction time was good, so make sure it was.
4 years 2 weeks
Changed address
I needed to change my shipping address and the rep was very helpful.
4 years 2 weeks
NOAH SECTIONAL NOT IDEAL
I purchased the Noah sectional in Narwahl plush weave in Spring of 2020 at the start of the pandemic. I was not able to have it delivered all the way into my condo due to COVID restrictions. It was assembled by me. The dark thick fabric is as described but i am ALWYAS removing feathers that will pop out of the couch cushions from daily normal use. The more i use it this is bound to happen. Also, if you lay on it for a few hours the fabric leaves what looks like stretch marks and not smooth. I need to fluff up the cushions to make it look neat. Maybe its not meant to lay on for hours for for high amount of use. But its a couch and should be. If i want a pretty couch i would have bought a pretty one and never sit on it.
Also, all the cushions are too long and stick out of the front of the couch about 1.5-2 inches. It looks like they don't fit properly.
or were poorly designed. This should not be. This must be a manufacture issue. Either way you need to design these to make them fit and look like they fit.
4 years 2 weeks
Great experience!
The site and shopping experience is very intuitive and the live support is nice. Beautiful stuff! Can't wait to get and start putting it together.
4 years 2 weeks
Beautiful Round Table
We found a beautiful round table to purchase on your site and my wife and I were trying to decide which size would be more appropriate and how many chairs could fit around the table. That is when I saw a portion of your site that shows the products in customer homes. It was unexpected and very helpful. Your site is over the top!
4 years 2 weeks
Website malfunctioned often
Website malfunctioned often when changing materials or finishes.
Timeline was unclear for product delivery. Led to believe it was 6-10 weeks but confirmation email says it will be at least 13 until it’s in the warehouse. Haven’t seen our couch yet (Hugo sectional) so this review is purely based off web interactions so far.
Sample fabrics came very quickly though!! 5stars for that
4 years 2 weeks
Friendly, Informative Customer Service.
My overall online experience was very positive, I utilized the online chat communication tool and the Assistant was very helpful and friendly. She was quick to respond to my questions. I had questions regarding the website imagery and staged photos - including material detail inquires and she was able to answer all my questions. Also inquired about future inventory and shipping. The experience was very professional and helpful. Well done!
4 years 2 weeks
I basically did the support work myself
While my issue was resolved, I had to come up with solutions myself. The customer support person was not forthcoming on options to fix my problem so I had to keep coming up with suggestions. I’d recommend coaching the support staff to be more proactive in resolving issues rather than just resorting right away to offering to cancel an order.
4 years 2 weeks
Purchased a Milo Sectional and Ophelia…
Purchased a Milo Sectional and Ophelia Bed...awesome product, great value! I will be ordering again.
Steve
4 years 2 weeks
Great customer service
Great customer service. Concierge service made it possible for us to furnish our new home during the quaratine. Self pick up from the warehouse for Vancouver area is convenient and saves time. Great experience so far made me a repeat customer.
4 years 2 weeks
New Couch Purchase - Overall Experience
We recently purchased a couch and cannot wait for it to come in. The process was easy, quick, and painless. I love every piece Rove Concepts offers for home needs. Rove Concepts is modern, chiq, and reliable.
4 years 2 weeks
Shopping experience was very nice and…
Shopping experience was very nice and the chairs I received are beautiful. However, one chair is damaged and will need to be returned and the fabric is blemished on another.
4 years 2 weeks
Winston
I’ve been eyeing the Winston table and media console for months. Finally purchased and cannot wait for it to arrive!
4 years 2 weeks
High quality product + no-brainer membership
Easy to navigate website and membership pricing is a no-brainer if you’re buying more than once piece. I already owned one wishbone reproduction chair and was very impressed by quality and craftsmanship; bought three more for dinner table.
4 years 2 weeks
Prior to purchasing furniture
Prior to purchasing furniture, I received helpful customer service from the chat option during my shopping experience. The customer service on chat was immediate and answered just what I needed to be answered! It was fast, convenient, and easy!
4 years 2 weeks
Can’t wait to get my Mika modular…
Can’t wait to get my Mika modular sectional! I was having some doubts as to getting fabric or leather. I am happy I did get to chat with Stephanie. She gave me all the information I needed to hear.
4 years 2 weeks
Great service
Ordering was easy and customer service was extremely responsive! I was able to get my questions answered immediately. Very impressed. Will order again!
4 years 2 weeks
Pleasant Ordering Experience
I had a pleasant ordering experience. The website was clear and processed the order. Now just waiting for the order to arrive. Will update once it does!
4 years 2 weeks
Fifi is amazing!
Fifi is amazing!! Second time I’ve dealt with her with my orders.
So thorough, so helpful in every way.
A credit to Rove!
She’s the reason I keep ordering from you guys!!
4 years 2 weeks
Rove Concepts has been great in terms…
Rove Concepts has been great in terms of service and easy of ordering! Waiting for our products to arrive and very excited for them!
4 years 2 weeks
Online ordering experience
Website was easy to navigate and order process was quick and seamless.
4 years 2 weeks
Beautiful website, very friendly and helpful phone concierge
Hi there. Your products are beautiful on the website and the website is informative and easy to navigate. Even still, I had many many questions bbc my last sofa purchase was such a bad decision. I won’t know if I made the right choice until I actually get the sofa in my space but the concierge team was helpful once I got through on the line. My emails were replied to 2-3 days later but the information provided was thorough if not always accurate. For example I was told my quote was valid for 30 days by one person and only 2 weeks by another person.
All in all a good experience but more timely phone reply would have made my experience amazing!
4 years 2 weeks
Order Arriving Late
Order was not delivered on the scheduled appointment and no update was given on the matter asl well.
4 years 2 weeks
The only reason I am not giving a… 5-star review
The only reason I am not giving a 5-star review is because the first few times I called the mobile support line thee wait time was absurd. Further, when I requested to leave a message (after waiting a long while) the system sent me to a dead line. On the other hand, the chat support and subsequent follow-up call was super helpful!
4 years 2 weeks