Trustpilot
10311 Reviews

They made it easy to narrow the search…

They made it easy to narrow the search and buy
5 days 7 hours

this is my first order with Rove

this is my first order with Rove I am looking forward to the arrival of my new chairs. the process was seamless
5 days 15 hours

Great product and purchase experience

Great product and purchase experience! Was able to quickly place my order and can't wait to receive my chair!
5 days 15 hours

Shopping with live consultation

The live online consultant helped me make a decision between two very similar outdoor loungers (models Spencer and Pratt) by answering my questions about textiles, comfort and lead time swiftly and convingly. Overall, a very good online shopping experience. I wish the website was faster, I have speed and functionaly issues when using Mozilla Firefox, had to switch to Chrome. That should not be necessary.
5 days 16 hours

Nice chairs, great service

I received one broken chair, and Rove immediately sent not 1, but 2 (which worked out - because 1 of those were broken too). They look great, and are super comfortable.
6 days 5 hours

Without access to a brick and mortar…

Without access to a brick and mortar store I had to rely on the website to purchase the Norman counter height stools. The pictures were fantastic and the descriptions and reviews accurate. The website was easy to use and the virtual concierge was available if I encountered any problems. Check out was quick and easy. Disappointed however at the delivery charge. Was about the price of one stool.
6 days 9 hours

Axel Chair

great website, easy to order and great & prompt customer service via chat
6 days 9 hours

Slow response

The customer care responding email is too slow eventually they answered. And the phone support didn’t work.
6 days 19 hours

Great Range of Products

I have not received my order yet but the website was easy to navigate and there is a great range of products to choose from. The fabric choices are impressive, I look forward to receiving my items in November.
1 week 2 hours

The products are versatile

The products are versatile, the futuristic style make them appealing. What I loved the most is the fact that you can create your own design, the color choices are diverse, and you can opt for multifunctionality. The product support team, a devoted team, that will provide you all the details and guidance.
1 week 5 hours

Bad delivery service

We paid a couple 100 dollars for delivery only to have ONE delivery guy show up at the door and he had to ask for our help to unload stuff from the truck??? What kind of a service is this? What's the point of having membership if you can't be bothered to have more than one delivery guy?? Other places will bring the whole thing in and even assemble it for you!
1 week 13 hours

I got the ophelia bed in taupe

I got the ophelia bed in taupe. I got the swatches first, love the warm grey! The malin side table is so cute. Hope they have one that’s a bit taller tho.
1 week 1 day

Responded fast to my questions

Responded fast to my questions. Hoping delivery is smooth
1 week 1 day

Order process was easy so far

Order process was easy so far. Hoping that product will meet expectations.
1 week 1 day

So far so good

So far so good. Very easy to place order, and shipping has already been arranged.
1 week 1 day

Site is clean and well built

Site is clean and well built. Details and dimensions are clearly stated. If i have one complaint its that individual product pages can be very slow to load.
1 week 1 day

Great service but needs some common sense injected

I was missing hardware for the Norman stools so asked for replacement or the specs so I could buy them separately. The responsiveness of Rove customer service was great and resolution to get me new hardware is complete. That being said, the timeline to get hardware (just nuts and bolts!) is 16-20 weeks. Most of all, I'm just left wondering why the hardware specs can't just be shared! I'd think you'd much rather have chairs in use than have exclusivity on such a minor element of the product.
1 week 1 day

Great experience

Great experience
1 week 1 day

Ordering process was smooth

Ordering process was smooth. Shipping was fast. Will buy from again!
1 week 1 day

Rove Purchase

The process of shopping and purchasing was seamless. I hope that the quality of workmanship, is as impressive as the design. I fell in love with the Gia desk, and knew it would be perfect for my husband. The one issue that I have, is the outrageous $500.00 shipping charge. This will certainly be a consideration, before making another purchase. I look forward to receiving our desk!
1 week 2 days

The Aubrey Counter Stools are beautiful

The Aubrey Counter Stool are beautiful, stylish , exactly like the pictures. I’m stealing 4 Rove Concepts 25” Aubrey Counter Stool in the color Monaco Cream with Walnut stain finish. These stool are only 10 months old. They are very comfortable but my husband and I rarely sat on them (we sat primarily on our sofa [another Rove Concepts purchase] :). We’re moving and we need a different style stool for our new island. $200 each or $800 for 4 Originally member fee $367 each. Total of $1,468 Interested: Email me MailLouis123 at gmail OR….Check out OfferUp search Rove Concepts Stools
1 week 2 days

Nice quality product

Nice quality product, good design.
1 week 2 days

The website is super easy to use and…

The website is super easy to use and had great aesthetic. Becoming a member had lots of perks. Can’t wait to shop at Rove some more!
1 week 2 days

As designers we are always pleased with…

As designers we are always pleased with the quality of the product and customer service we receive. We will continue to use these products in our designs!
1 week 2 days