Trustpilot
5391 Reviews

Great wishbone barstools

Great wishbone barstools! We’ve had them a few months and they are as good looking and solid as day 1. These are well made.
1 week 3 days

I'm impressed with how Rove Concepts…

I'm impressed with how Rove Concepts handles things. Good customer service. And LOVE their products. Our house looks amazing with their furniture.
1 week 3 days

Perfect dining chairs and table for breakfast

Roveconcept site interface makes it easy to navigate and search through different furnitures. Our dining chairs and tulip marble table will fit perfectly in our breakfast nook. The design is simple yet elegant.
1 week 4 days

Exceptional Service

Rove Concepts customer service is exceptional. In a day where people are only concern with servicing the next customer, the representative took her time and answered my numerous questions and concerns to put me at ease because I was purchasing a sofa without being able to sit or feel it. Thank you Rove Concepts!
1 week 4 days

Great Outdoor Table

The table looks great and arrived as expected. Unfortunately white glove delivery only means they bring it inside so I unexpectedly had to assemble it as well as deal with the trash removal. Otherwise it was a positive experience.
1 week 4 days

Great customer service and speedy…

Great customer service and speedy turnaround. Accommodated my moving timeframe.
1 week 4 days

Excellent quality

Excellent quality
1 week 5 days

Very easy browsing on the site

Very easy browsing on the site. Also ordered a few sample chairs a few weeks back and everything came on time and the quality is great. Looking forward to purchasing more from Rove Concepts.
1 week 5 days

Fantastic Experience from Start to Finish!

Super fast availability and I loved being able to pick up my order. Guys at warehouse were really helpful. I love my new table and chairs. Will definitely order from Rove Concepts again.
1 week 5 days

Proactive communication and customer service

I received a direct email from the customer service team to confirm details about my selected delivery option and discussed the note that I left for delivery instruction. Smooth process!
1 week 5 days

So happy with Rove. So far.

I'm actually really impressed. Your overall customer experience has been awesome. From the simplicity of your store/shop/shipping to your appreciation with vouchers and discounts. Top notch. I'm excited to keep shopping. Granted, I haven't completed the customer journey yet...we'll see when I get my table! :)
1 week 5 days

Great Service!

Even when the item came damaged, the customer service willingly sent out a replacement which has been working out well for the home office!
1 week 5 days

Ordering was a breeze (on PC not iPad)

Ordering was a breeze - but only on a PC. Initially we had tried to select our custom dining chair cushion covers using an iPad, but the “floating” window to select colors on the IPad soon became frustrating, so we started our order again using a PC without further issue. Bottom line is we love Rove, and the ordering experience would be much easier if accessible using different types of digital devices. Hence 4 instead of 5 stars. As an aside, it would be helpful to group together the custom colors for dining chair cushion covers by type of material to view all colors for a particular type (e.g. cashmere wool). We spent much more time than we wanted trying to figure out what the color selections were for each type. At this time we are unable to comment on the furniture we ordered, though we are certainly hoping it takes much less than 14 weeks to arrive!
1 week 6 days

The website is very helpful with…

The website is very helpful with several photos, dimensions and customer reviews. Third time to order from Rove, quality has met expectations every time.
1 week 6 days

Great product but poor delivery process and customer service.

I am a designer and as mentioned in other reviews, I love the designs and quality of the furniture, but the delivery process is terrible. We ordered a bed for a client and had several failed delivery attempts where the client was indeed home waiting for delivery. Customer Service was unhelpful in resolving the issues and the client was sleeping in the floor for more than 6 weeks. I have pre-ordered some sofas and am hoping the delivery is not an issue. Their products are great though.
1 week 6 days

Website is not up to par

Website is not up to par. Cannot use Firefox or safari. In chrome it works but glitches. As far as the product goes, rove has a large collection that should meet everyone needs. They actual have things I have not seen elsewhere that captured our eyes and is the reason why we bought our dinning chairs there.
1 week 6 days

We’re very happy with the style and…

We’re very happy with the style and quality of the furniture, but the delivery process was a real pain. We ordered a bed on Memorial Day and, after two failed delivery attempts, it was finally delivered on Labor Day. We were sleeping in the floor for more than 6 weeks.
1 week 6 days

Amazing service and quality!

Amazing service and quality!
2 weeks 4 hours

Good experience but website could use improvements

I haven't had any issues with their customer service, and the furniture I've ordered I've been really pleased with. I think their website could use some work however - it would be helpful if there were multiple ways you could look for furniture - for example, seating vs. tables vs. storage. The current organization doesn't always fit what I'm looking for. In addition, it would be helpful if new additions were given their own page. Finally, I have had some issues with checking out - for example, applying coupons in different orders led to different discounts.
2 weeks 4 hours

Excellent customer service

There was a problem with my order and I was using their online chat system, the representative quickly helped me resolve my problem!
2 weeks 4 hours

Rove's website is super easy to navigate!

I found the Rove Concepts website super easy to navigate. I discovered them through Instagram so was hesitant to order at first. However, the website it super user friendly and I was able to find answers to all of my questions. Also, their Labor Day sale and voucher deal was awesome! Super excited to see my new couch :)
2 weeks 8 hours

I needed a little bit of assistance…

I needed a little bit of assistance with redeeming my voucher code for a purchase. Your representative was quick and very helpful. Love the online chat option - so easy. All in all - awesome customer experience! Now comes the hard part - waiting for our new furniture to arrive! Thanks! Steve
2 weeks 9 hours

The furniture is well made and looks…

The furniture is well made and looks great!
2 weeks 9 hours

We had shopped around quite a bit for a…

We had shopped around quite a bit for a sectional that would fit our new house both in size and style. The thing that initially sold us on the Hugo was the material samples - in this price range it's very difficult to find full-grain leather that isn't treated with shiny coatings. It's by no means a cheap piece of furniture but you could easily find the same material and build quality from other shops for double the amount. Once we've had a chance to live with the sectional and break it in I'll report back on how it holds up.
2 weeks 13 hours