Trustpilot
6086 Reviews

This review is very difficult to write.

This review is very difficult to write. We bought the Milo modular set in Mora. On the one hand, we love the overall look and style of the sectional when it first arrived. On the other hand, there are several issues. 1) The back cushions lost their integrity very quickly. They are constantly slumped and look sloppy. The lost of integrity makes the sofa uncomfortable as there is no back support. 2) Dog fur/hair stick to it like glue! It is a magnet for dog hair and we have to clean constantly ..... in fact, we have to cover the sofa which really defeated the sleek look of the Milo sectional. 3) We have a bone to pick regarding the "+" coupon. We had to wait until the shipment arrived in the country before being able to use the coupon for our extra piece. From the time we originally ordered our sectional to getting our extra piece for the sectional, it was over six months. That is just not acceptable. Instead of being excited to get the supplemental piece, it was just another headache to move things around. 4) You cannot use the coupon for accessories like cushions. That is a waste of our last coupon! Hoping Rove Concepts will act on above comments, because the sleek look and design is there and what we really love and the above issues I hope are correctable.
1 month 1 week

Simplicity of ordering and excellent service!!

Simplicity of ordering and excellent delivery and set up. Best company ever!!
1 month 1 week

Excellent Customer Service; Product Review Pending

Excellent Customer service! I purchased a Mikkel Platform Bed during one of the flash sales. As the bed was a pre-order, I can't speak to the quality although I ordered it because of positive reviews, NYT's Wirecutter being one of them. Although I had been considering the purchase for a couple weeks, the flash sale made me commit. Given the timing of the sale along with an upcoming move that would require a hold in shipping, I still had some unresolved questions. I reached out to Customer Service and they were extremely helpful, kind, and efficient. They resolved my shipping questions, emailed me photos of the veneer options, so I could get a better representation of color, and gave me a timeline on my product order. I also ordered fabric swatches that arrived promptly. Although I haven't received my bed yet, the customer service team makes me confident in ordering from Rove Concepts in the future.
1 month 1 week

Angelo Chairs/Customer Service

I ordered chairs from Rove Concept that I am in love with. I ordered a set of 12 Angelo blush pink chairs of which came in a timely manner. One of them was damaged and Rove customer service took care of the matter immediately without hesitation. Great company and customer service to work with.
1 month 1 week

Love the service!

Love the service!
1 month 1 week

Excellent customer service and gorgeous chairs

I received 6 beautiful Audrey side chairs. One of them had a manufacturing defect. I reported to Rove Concepts. They immediately shipped a new chair. I am very happy with the prompt resolution and friendly customer service.
1 month 2 weeks

Absolutely beautiful nightstands

Absolutely beautiful nightstands, high quality. Delivery was a breeze. I now have the Ophelia bed and Hunter nightstands. Love the contemporary modern look!
1 month 2 weeks

I love the design of the Aubrey stools

I love the design of the Aubrey stools. My only issue with the stools is the color, the cream is definitely more yellow than swatch that is available online.
1 month 2 weeks

Love this Porter sectional sofa

Love this Porter sectional sofa! I got mine in the vintage velvet in Glacier Grey. Very luxurious looking and adds a touch of class to my space. Essentially no assembly required except taking it out of the box and putting the feet in which took no time at all.
1 month 2 weeks

I JUST LOVE THE SOFA I ORDER FROM ROVE…

I JUST LOVE THE SOFA I ORDER FROM ROVE CONCEPTS I am looking for European style simple line sofa for long time, finally I make a decision order from this website. Antonio 3 piece sectional. they have wonderful customer service ,the furniture quality is good, the color is very close the website, material look very high end, I just got a couple weeks ago, I like to see if I use it for couple years how good they can handle the time.
1 month 2 weeks

Excellent delivery and such a beautiful…

Excellent delivery and such a beautiful table. The quality is very impressive and worth the price!
1 month 2 weeks

Stylish nook set

Lovely set! The style and quality surpassed our every expectation. Can’t wait to buy more.
1 month 2 weeks

Despite all the shipping challenges…

Despite all the shipping challenges with the pandemic. I believe the Rove team have been exceptional with being available, having strong communication and customer service is the best in the industry. I felt very confident in my (3) orders and look forward to coming back for more in the future. Thanks to all the Rove team helping things moving along during these difficult times.
1 month 2 weeks

Beautiful

Beautiful, quality products!
1 month 2 weeks

Absolutely Gorgeous

The chairs and stools are gorgeous and the quality is incredible! We are so thrilled with our purchase. The service was excellent and the delivery was worry-free, even in the COVID-19 era.
1 month 2 weeks

Hadley Sectional

The Hadley Sectional is beautiful! Arrived nicer than expected and incredibly comfortable!
1 month 2 weeks

Sectional

I’m still waiting on my couch to arrive, but Rove has been amazing so far! Their website is beautifully designed. Our couch was shipped out under 24 hours & we have gotten updates throughout it all! I hope the furniture is as high class as the rest of my experience.
1 month 3 weeks

beautiful product but ease of transaction could use improvement

beautiful product however was surprised by the cost of shipping. additionally during purchasing I was charged the membership fee but did not receive the membership pricing.
1 month 3 weeks

Great process

The quick delivery of swatches was really helpful in making the fabric selection. Can't wait to receive my egg chair.
1 month 3 weeks

So far so good!

Fabric swatches arrived just a few days after I ordered. Very friendly customer service rep. Can’t wait to receive the couch!
1 month 3 weeks

Quality, Gorgeous, Worth the Wait!

My first purchase from Rove was just a few months ago. I live in Canada and was disappointed to learn that their sales are often for US customers only. Thankfully, Rove created a membership program, a one-time $50 fee and you get 20% off all purchases for a year. This was the push I needed to finally get the sofa I’d been eyeing for a year! I purchased the Hugo Sectional in Solstice Vintage Velvet, a bright blue. This colour was not what I truly wanted, I wanted the pale beige (which they call Alesund) but I knew that my children might end up doing some damage to a sofa in such a light colour. I contacted customer service to ask if the seat covers were removable and if I could order an extra set, just in case my children ended up damaging the blue seat covers. The rep was very helpful and the response was better than I could have imagined! The entire sofa has a removable cover —the back, the arms, everything— is held in place by some seriously strong Velcro. The rep let me know that I could order an entire set of “replacement” covers. So, for now I have a stunning, massive, comfortable blue sofa with the largest chaise I’ve ever seen *and* I can have my dream sofa, in my dream colour when the children are older and more responsible! The velvet is a soft, very thick, tightly woven fabric. The Alesund is very soft as well.The seat cushions on the sofa are on the firm side but very comfortable, I can tell it is going to last. The sofa had no off-gassing smell that some furniture has when it first arrives. I had such an incredible experience with Rove when I made my first purchase, I went back for some throw pillows and a TV stand. I went with the Andrej TV stand and used the 20% off voucher I received when I purchased the sofa, making the TV stand an unbelievably low price. It’s exactly as pictured, no assembly required and it was packed really well. I tried to make my third purchase tonight, the Aubrey dining chairs and matching counter stools and the 24 hour flash sale price is not showing up in my cart. The site does have glitches once in a while but the occasional website issue isn’t that big of a deal to me, I think quality is the most important thing when one shops for furniture, and Rove, they’ve got that down.
1 month 3 weeks

Tulip table

Products are amazing And great experience
1 month 3 weeks

Rove Concepts specialist Karla was a…

Rove Concepts specialist Karla was a great help and every time we would go back to the website she would pop up in the chat to answer our question. Ordering process was smooth and the Mother’s Day sale was a plus. Can’t wait to receive our items and hope to order from Rove again.
1 month 3 weeks

Bar stools are very comfortable

Bar stools are very comfortable. One arrived broken and company was quick to replace. Good experience overall
1 month 3 weeks