Trustpilot
5030 Reviews

Rove was easy to order from and had a…

Rove was easy to order from and had a great variety to choose from when selecting product for my clients.
1 month 2 weeks

Good expérience

Good expérience
1 month 2 weeks

High-Quality Furniture

Love the quality of the furniture and the modern style/look. Easy to order and good customer service. Only complaint is that the voucher I had from a previous order could not be applied to the shipping charges on my new order.
1 month 2 weeks

Great products and customer service

Great products and customer service! You'll find modern high quality furnitures and decors for very reasonable price.
1 month 3 weeks

Product Construction Issues Not Addressed

Hello Rove Concepts, We hope this email finds you well. The purpose of this email is to obtain your feedback on the experiences we have had as customers of Rove Concepts products. Our first experience with Rove Concepts was back in 2015, where we purchased the Saarinen Tulip Table, (Order #40227) and we were happy with the craftsmanship and quality of the online order to our home in Toronto, Ontario. We decided again to purchase through Rove Concepts again at the end of 2017 (Order #107694), this time to obtain the 1955 Sideboard. Upon receipt of the item in late December, we noticed (what we thought were) superficial quality issues, and submitted our first claim (Claim #4891). The quality issues included dents on the doors / metal tracks, rough finishes on handles, and blemishes on the sideboard. We applied for and received a blemish discount. During the course of our first year of ownership, we had issues opening / closing the sideboard doors, and thought that this was a temporary issue and due to the new construction of the sideboard. However, we started noticing that one of the sideboard doors had a dent / blemish that was increasing in size. We submitted a second claim (Claim #7970) to investigate, and after many weeks of back and forth, which included us having to take apart the sideboard(using instructions provided by Rove Concepts), it was confirmed that this was a manufacturing issue. The response received from Rove Concepts was that because the sideboard was outside of the 1 year warranty period (the period was a couple weeks outside of the 1 year order mark, but within 1 year if considering the date in which the sideboard was delivered), no action would be taken. We were unhappy with the lack of action, and wanted to escalate the issue to you for further feedback due to the following reasons: 1) The sideboard clearly had a manufacturing issue from the start that resulted in it not working as expected 2) There were multiple quality issues found with the sideboard brought up through 2 claims 3) The claims were made within a reasonable time period with ample documentation An article that we found relevant was an interview where Customer Satisfaction was referenced as a priority, and we'd like to see how this issue can be addressed in a more satisfactory way. Please let us know if any additional information can be provided. Globe and Mail - Rove Concepts "Modern furniture retailer faces classic kinks in customer service" Thanks in advance for your consideration.
1 month 3 weeks

Excellent service

Excellent service! Quick response! Amenable to different delivery times and days.
1 month 3 weeks

The website at Rove Concepts is easy to…

The website at Rove Concepts is easy to navigate. The product photos are true to form and the product information is helpful and honest. Customer service was outstanding and they go out of their way to make the customer feel at ease with every step of the purchase and delivery process. I was pleased with the quality of the product. I am already planning future purchases with this company.
1 month 3 weeks

Great customer service

Great customer service! Fast and accurate
1 month 3 weeks

Quality, design, price and customer support - all are great !!!

We have bought a Milo Sofa in Black Vintage Velvel. It looks really luxurious, very comfortable and the assembly quality is beyond all praises. It gave our living room new look and feel, and it's sheer pleasure to lounge on it. Yet I gave it 4 out of 5 stars for one reason. The down they used for all pillows and sitting area keeps coming through the fabric creating a mess and making it uncomfortable for your skin as it's prickly. I have contacted the customer service (which was great and fast) and they suggested to put an extra layer of fabric inside. I did my research and found "down proof ticking", the fabric used for pillows. After going to the nearby store, buying the fabric, measuring the entire sofa, cutting the fabric, unzipping the sofa's upholstery and putting that ticking inside making sure it was even in order to avoid wrinkles when the upholstery is back, cleaning the mess I created during the process of the sofa's upgrade - I AM FINALLY HAPPY. It cost me $71CAD, 2 hours of my evening ..and a bottle of beer. I think Rove Concept should start using that down-proof ticking to build all the pillows inside their sofas. It will make a lot of customers ever happier because the product is fantastic from any angle such as quality, design, price and customer support. Other than this little hiccup we are happy people now!!! Thank you Rove Concept.
1 month 3 weeks

Great customer experience

The customer service team at Rove Concepts was wonderful! Very helpful in helping me find the furnitures that I wanted. If you are looking for advise, make sure to leave a message to their team, very quick to respond.
1 month 3 weeks

ROVE is great!

ROVE is great!! Their customer service is excellent and their response time is easy to work with. They're informative of their products and quick with their shipments. I have no complaints!!
1 month 3 weeks

Womb chair, sofa, marble coffee table and more

I bought a womb chair, sofa, marble coffee table, and some smaller furnitures from rove over a couple of years. Overall my wife and I are satisfied with the design, quality and purchase experience from them. We will seriously consider them when there are needs for more/new furnitures.
1 month 3 weeks

Easy order process

I have not yet received my item but the ordering experience was easy and simple
1 month 3 weeks

This the first order I have placed with…

This the first order I have placed with Rove Concepts on an item I have admired for awhile. Their flash sale motivated me to finally order my credenza and I can’t wait for the delivery!
1 month 3 weeks

This is my second purchase from Rove…

This is my second purchase from Rove Concepts. I bought the walnut tulip table several years ago and i still love it. I just purchased the wishbone counter stools for my new home. If the quality is anything like my initially purchase, I will have those stools for a very long time. I love the simplicity, craftsmanship, and design of their product.
1 month 4 weeks

Nightstand is beautiful and matches my…

Nightstand is beautiful and matches my dresser! In love
1 month 4 weeks

Nilsson TV Stand

I bought the Nilsson TV stand. The website was clear on the dimensions and what the TV stand was made out of. The issue was how heavy the stand ended up being. It wasn't on the website. I wouldn't have bought it knowing how heavy it was - almost 200lbs. Why so heavy? It is difficult to move.
1 month 4 weeks

I am satisfied with my purchase from…

I am satisfied with my purchase from Rove Concept.
1 month 4 weeks

This is the third time I have purchased…

This is the third time I have purchased from Rove, and all three experiences were great. I watch the sales, and buy at busy times, and the advisors on the phone and chat line are great. Helpful and unflappable. This time I had questions about delivery dates and they offered constructive suggestions about how to love the issue. I haven’t received my order yet, but the previous two times the pieces arrived in perfect condition (nothing to assemble!) and have proved to be sturdy and well made. I am a fan.
1 month 4 weeks

Really amazing service and products

Really amazing service and products I accidentally ordered 2 things and they got back to me right away with everything and canceled my mistake order. Such nice staff and great communication throughout.
1 month 4 weeks

called the store to ask about…

called the store to ask about delivery/pickup options for product, and they were super helpful. online purchase process was easy.
1 month 4 weeks

New to Rove Concepts and will shop again!

I am new to Rove Concepts, but I was always eyeing for your products. The design is classic and modern and many pieces can be timeless and be enjoyed for a long time. Website is easy to use and so far the experience is only positive. Can’t wait to see the furniture IRL. I would recommend RC to anyone!
1 month 4 weeks

Everything has been handled expediently and with excellent customer service

Everything has been handled with the utmost professionalism. The selection was excellent, the site was super easy to use, and my follow up questions were answered right away. I would highly recommend Rove Concepts.
2 months 12 hours

Amazing designs and very effective…

Amazing designs and very effective customer service team!
2 months 16 hours