Trustpilot
5574 Reviews

Wow wonderful service

Wow, what a customer service team. I’am old and forgetful, and they just kept giving me the information , until I got my order correct. Very special people, I’am sure the furniture will be as good as they were
1 week 5 days

Beautiful Modern Furniture

I placed a pre-order, so the caveat of this review is that I haven't seen the product in person nor can I speak to delivery of the item. However, the Winston dining table I ordered looks to be a striking and exceptionally-built piece of furniture that I hope to enjoy for many years. I also think the price was fair as it was on sale, and I purchased during a bonus 20% off sale. So far, I have no complaints and only compliments about my online interaction with Rove Concepts.
1 week 6 days

Fantastic customer service

Fantastic customer service using the online chat. Very prompt and efficient. Order status up to date and pricing was great. Will definitely be back to purchase more.
2 weeks 9 hours

Great choices at affordable prices

Great choices at affordable prices. Love all the mid-century and modern design.
2 weeks 16 hours

Very quick service

Very quick service. Ordered an item in stock on Sunday and was ready for pick up Wednesday. Now that is quick service.
2 weeks 18 hours

Good service

Was able to add white glove service with no hassle
2 weeks 21 hours

Great

Great. Easy check out and hope to get my furniture soon. Their trade program account people seem very slow though and I still haven't gotten an email back regarding their trade program and it's been a week. Because of this I likely won't be using this company much as a designer, but they seem fine to pick up the occasional piece of accent furniture.
2 weeks 1 day

Excellent customer service!

The site is so easy to navigate, and the online customer service answered my questions about a sofa purchase under 60 seconds. Thank you!!
2 weeks 1 day

Great product

Great product, shipping was fast as well!
2 weeks 1 day

Always a nice experience shopping on…

Always a nice experience shopping on this site. Very happy with all purchases made in the past.
2 weeks 1 day

Happy with the experience so far

Happy with the experience so far, although I was a bit annoyed to see Rove started a 20% off sale a few hours after I bought our sofa during a 15% off sale. I'm hoping they will honor the new discount. In any case, we're looking forward to receiving our sofa!
2 weeks 2 days

Exemplary customer service!

Rove Concepts has been nothing but exceptional. I placed an order and noticed the next day the items were on sale. I was able to reach customer service over the phone quickly and they credited me the difference in the price. They sent a follow-up email confirming the change and later that day I got a shipping notification (the day after I ordered). It is so nice to be treated so well and to be able to speak with someone so easily when an issue arises! I can't wait to see my stuff!
2 weeks 2 days

The website is as sleek as the…

The website is as sleek as the furniture. This is the place to get high-quality, modernist furniture at prices that won't explode the millennial wallet. We need more innovative Canadian companies like this one. Keep up the good work! Minus one star because their warehouse seems to be across the country from where I live, leading to relatively long delivery times.
2 weeks 2 days

feedback

There was a substantial wait to speak to someone from customer service. However, once connected the sales rep was friendly, professional and expedited my order. Looking forward to the final product.
2 weeks 2 days

Everything was great so far, excited to see items!

Everything was great so far - have not picked up yet but am excited! Thanks
2 weeks 3 days

too easy!

I have no idea what some of the reviewers were complaining about. Ordering online was nothing shy of simple. I only hope that the order arrives just as easily as I REALLY need some counter stools for our new kitchen!! They look amazing in the photos and I can't wait to see them in my kitchen.
2 weeks 3 days

Easy order and useful info on the…

Easy order and useful info on the website. Good value and quick delivery.
2 weeks 3 days

Beautiful furniture at great prices-…

Beautiful furniture at great prices- much less than their competition. In addition, they sent out fabric swatches to help with the decoration. I would recommend them to anyone wanting good furniture and helpful staff.
2 weeks 3 days

The Aalto is a very comfy and stylish…

The Aalto is a very comfy and stylish chair. It's exactly what I wanted. I can curl up in it, sit up right, stretch out. And it looks so dang good. Will absolutely buy from Rove again.
2 weeks 3 days

Easy shopping experience

Easy shopping experience. They had the details for the product clearly lined out, reviews available, and other similar products available for view.
2 weeks 3 days

Easily found the couch we wanted

Easily found the couch we wanted. The website was simple to navigate and the online images were very helpful in choosing colors and style. The purchasing process was fast and uncomplicated. Tracking our order now is a breeze. All in all a good shopping and buying experience. We can’t wait for delivery!
2 weeks 5 days

Milo sectional

Milo sectional just arrived and it’s absolutely perfect! The vintage velvet in solstice is a show stopper. So beautiful! Received great support to answer all the questions I had and the fabric swatches came quickly.
2 weeks 5 days

The online customer service was very…

The online customer service was very helpful. Addressed and resolved my issue.
2 weeks 5 days

Aubrey Chairs

The chairs came as expected, the material is amazing, worth 300$ per chair! it may have took a while for it to arrive, most likely because i pre-ordered it, but overall i had a great experience with rove concepts! good customer service. most of my furnitures are from them! all my guests love my furnitures!
2 weeks 6 days