Trustpilot
5886 Reviews

The customer service is superb

The customer service is superb. Responsive and really helpful. The Wishbone chairs are beautiful in person and such a great value.
2 weeks 4 days

I love the look and quality of the Womb…

I love the look and quality of the Womb chair. It is a little less cushy than I had hoped. It seems hard after sitting for long periods. Very sturdy and quite heavy. A good chair for reading.
2 weeks 4 days

Rove Concept has excellent customer…

Rove Concept has excellent customer service .Very efficient with sending samples and the actual product. I love my Aubrey stools. Everyone that sits in them comments on the comfort and craftsmanship. Wish my island was bigger so I could purchase one more.
2 weeks 5 days

Top quality materials and delivered in…

Top quality materials and delivered in perfect condition. It really took the worry out of ordering a piece of furniture online and sight unseen.
2 weeks 6 days

Superb service through the purchase and…

Superb service through the purchase and deliveey process. Great quality product received (stools) exceeding my expectations
2 weeks 6 days

Arya Modular Sofa

I am used to very high end furniture, but didn't want to spend $10K on a sofa for my basement this time around. I loved the clean modern look of the Arya modular sofa (with open end). I was able to get free swatches delivered to me nearly overnight. I selected the black vintage velvet (which is 100% Polyester). The Sofa was delivered within the time frame the website noted (I had to wait about 4 weeks from when I ordered it). I tried to call Rove and e-mail them but got no replies when I had questions on the sofa, but I ordered on-line and it all worked out just fine. The white glove delivery company was excellent! The called an hour before arriving (not to waste my time) and washed their hands before unwrapping the sofa. My sofa came in 3 huge boxes and I think I could have handled unpacking the 3 pieces and moving them into my house myself & saving some money on the service. The sofa is a great design with a firm seat & back (which I like). The black Polyester velvet looks beautiful (although there are some cons of this textile: being 100% synthetic it is staticky & normal dust/lint is attracted to it a lot!). I know this fabric will wear well, but I wish a 100% cotton velvet was an option (which would have made this sofa more expensive). I bought 2 large pillows and 2 smaller ones in matching velvet and it works well. So far I am very happy with the quality and look considering this is not a super expensive sofa.
2 weeks 6 days

Winston Dining Table - 63"

Winston Dining Table - 63" If you like the photos on the Rove site, you'll LOVE the reality. Gorgeous table, spectacular top and fantastic customer service to boot.
3 weeks 8 hours

Highly Recommend

Despite a few nuances with delivery (I changed the address, called back several times to confirm, it was still delivered to the original address) we are very happy with our order from Rove Concepts. Everyone I spoke to provided great customer service but Elly, in particular, was extremely helpful and kind. Rove Concepts has a lovely variety and ultimately delivered the items within the timeframe they said they would. We will definitely be ordering in the future and recommend others do the same. Thanks again!
3 weeks 1 day

Purchased the Winston Dining Table

Purchased the Winston Dining Table - 48". It is absolutely beautiful and exactly as pictured. The original delivery was delayed, however, the Rove Concept team upgraded me to White Label Delivery at no extra cost, which was an unexpected nice touch. Very happy !
3 weeks 2 days

A beautiful sideboard

We couldn't be happier with our Andrej sideboard/credenza. By sheer good luck it fits perfectly within the space we designed for it. I like the asymetrical contrast between the open shelving and the white cupboards. Great way to store wineglasses, bar tools/drinks, coffee table books, etc. Makes for a nice fixture in our condo. s
3 weeks 3 days

Great experience

Order process was easy and shipping was sooner than expected considering that it was being manufactured overseas.
3 weeks 3 days

Greyson dresser & pastoe sideboard

I ordered the Greyson dresser & pastor sideboard. Greyson dresser is amazing quality! The pastoe sideboard had a few minor issues but rove customer service took care of it. Please note the walnut color of the pastoe sideboard is not the same walnut veneer color of rove’s other furniture pieces - it’s darker and less shiny. It’s still am awesome sideboard though.
3 weeks 4 days

Aubrey Chairs Exceed Expectations!

I was nervous to order these chairs so I started with a fabric sample. I ordered 3 leather samples and each of them were spot on with what I was looking for - tough decision! I chose the Monico Gray and the quality of the leather is amazing. Its not real, but so soft and realistic in look. The chairs are great quality and design. They are heavy (high quality) and I love the back detail. They are also SO COMFORTABLE. We get rave reviews when people see them. Couldn't be happier.
3 weeks 5 days

Excellent modern furniture and customer support!

I purchased a couple pieces of furniture - both are great quality. I had some shipping damage with one item that was very quickly resolved. Thanks again!
3 weeks 5 days

Love our chairs

Love our chairs! They look great. When two of them came with marks on them, Rove was amazing in immediately sending replacements!
3 weeks 5 days

Great quality but disappointing service…

Great quality but disappointing service for the price you pay. They sent us the wrong part for our bed and it took over a month to get the new part, nobody followed up with us and they did not rush the order, they didn't seem to mind the mistake and took their time correcting it and we had to pay the price (sleeping on a floor mattress for a month).
3 weeks 6 days

Excellent Organic Bamboo Bedding

Very comfortable and feels luxurious
4 weeks 4 hours

The Xander bed is beautiful

The Xander bed is beautiful, and came well packaged. Assembly took a while but everything fit together and feels VERY solid. Back order and shipping took a while but worth it.
4 weeks 8 hours

Great product and customer service

Second purchase from Rove. The Penelope chairs are really nice, unique and solidly made. Picked up ourselves and wanted to add pillows to our order. Customer service went above and beyond to add the pillows so we wouldn’t need to make another trip. Thanks!
4 weeks 8 hours

Excited for new sofa

Delivery of sofa was smooth and communication very good. The sofa looks great and same colour as in photos on the website. We’re planning to order two extra pillows as the two is comes with are not enough. It is quite a firm sofa, but very elegant and we look forward to sitting on it.
4 weeks 1 day

Bamboo sheets are the softest sheets…

Bamboo sheets are the softest sheets I've ever laid my body on. The night stand was joren and was the second piece to make the set. Love it. I've always enjoyed the packaging that their products come in. You know the furniture will make it to you with no damage so gives you some peace of mind.
4 weeks 1 day

My Wish for Wishbone Counter Stools Comes True!

I've been looking and researching for new counter (height) stools for some time. I wished for high quality and a good price point. Success with the classic Wishbone Counter Stools. Interetingly enough, I also cared greatly about reviews and customer service. My counter stools arrived in impressive packaging. However, one of the chairs had a single leg with some damage. I wrote them and it has been nothing but clear, timely and customer-focused responses. They are problem-solvers and I remain a very happy customer. Their products are gorgeous but most importantly, they care about their customers.
1 month 10 hours

Some of our pieces arrived broken…

Some of our pieces arrived broken several times in a row but customer service was solid. Overall it took a lot longer than expected to get what we ordered.
1 month 11 hours

I purchased a Sophia sectional…

I purchased a Sophia sectional recently, and it was a seamless experience. The sectional is comfy and sturdy, and the plush weave fabric feels quite tough as well. It seems to me that people have had very mixed experiences with their deliveries in the past, but the my experience with their delivery company (EFW) was perfectly fine. They shipped it from LA to NYC in just a few days. When I sent EFW an email, they responded promptly. The two guys they sent to deliver and build my sectional couldn't have been nicer. Overall, I'm quite happy with the whole experience, and I will definitely buy from Rove Concepts again in the future.
1 month 1 day