Trustpilot
4954 Reviews

Great Customer Service

The product looks great and fit together with no problems, but I want this review to be about customer service in the warehouse. I'm a foolt for not getting the guys name, but whoever he was, he was awesome. The warehouse is a little tricky to find since the address encompasses 2 or 3 with other companies, but this guy saw me waiting at the front door, told me where to go around the side and directed me in backing up my truck to the gate. He moved the forklift with high efficiency getting to my order and brought it out to the loading door. He triple checked that I was getting all of my pieces, and noticed one box wasn't right. I could see him do a double take, and it almost looked like he was just going to sign off on it, but he checked all of the packages (I had 6 total) again and had his team swap out the wrong package. He could have just trusted whoever put them on the pallet together before hand, but he thoroughly went through them one by one to make sure it's right. I know in this day and age internet trolls will say "that's his job," but I wanted someone to know that it did not go unnoticed. Especially since I would have been pretty mad for driving all that way to get the wrong box.
1 week 3 days

Karla in the LA showroom was fantastic

Karla in the LA showroom was fantastic. Friendly, knowledgeable an helpful. She made purchasing a breeze. I'm looking forward to my sectional and media stand. I'll hold back a star due to the unsophisticated shipping system and cost. $529.00 to Long Beach CA!! I'm 20 miles away from the warehouse . How is it the same shipping price to the east coast? Distance has no factor? Why displeasure your customers on their way out the door? Y'all need to sort that out!
1 week 3 days

Amazing customer service

Very helpful responsive customer service.
1 week 3 days

Amazing website and photography

Amazing website and photography. Excellent customer service and the items are all of great quality. Keep up the awesome work Rove Concepts!
1 week 4 days

Very satisfied!!

I ordered a Marcus Table, Anders Dining Chairs, Joren Nightstands, and a Joren TV Stand, and went with white glove delivery. I am extremely happy with all the pieces I ordered (they are all high-quality and match the mid-century aesthetic I was looking for!), and it was stress-free with the white-glove delivery/installation (well worth the money!!).
1 week 4 days

Excellent customer service

Customer service at Rove Concepts immediately got back to all my inquiries and were always helpful and engaged in the conversation and any concerns or questions that I had.
1 week 4 days

So far I've been had a very pleasant…

So far I've been had a very pleasant ordering experience with Rove Concepts. However, there seems to be one area of improvement that I was slightly disappointed in. When I ordered my stool, I did so because Rove was offering a 15% off & a 10% voucher promotion that expired on the 12th. Literally the next day after I ordered, I signed in and noticed that the site was running a flash sale offering 15% off & a 15% voucher. As someone who consults manufacturers and retailers on their promotional discounting for a living, I thought the timing was a bit unfortunate. It not comforting to see a better promotional offer come up the day after the promotional offer that you used expired. It seems your company would get a much better lift on each promotion, and keep customers happier if you optimized the timing of you promotions better. If you would like some help in doing so, please give me a call. My firm could help ensure that customers aren't as disappointment as I was. Ryan Mulligan Clarkston Consulting 1-973-902-9561
1 week 5 days

Great service, looking forward to receiving my order!

Haven't received my order yet, but the order process was easy, painless and quick. Thanks!
1 week 5 days

Helpful online staff

The staff has been helpful so far in helping setup my order. We haven’t recieved the items yet but we are looking forward to getting our new dining table!
1 week 5 days

Porter - smaller than appears and hard as a rock

Check the dimensions because the porter sofa is loooow. It isn't quite the look I was hoping for but I'm adjusting and do actually like it. But it is rock hard. Don't expect to doze off or nap on it. There's also an inperfection in the fabric pattern on mine which is minimal but for custom fabric and the time I waited (3 months) it's a little disappointing.
1 week 5 days

Easy to find and navigate.

Easy to find and navigate.
1 week 6 days

Hi this review is for shopping…

Hi this review is for shopping experience only as I haven’t yet received the product. Customer service was great to talk to and eager to help. It was easy to order swatches. Will update once I receive the product.
1 week 6 days

Super customer service

Super happy with the online ordering and customer service from Rove Concepts. The website is beautiful and easy to navigate, I also love the instant messaging available for answers to all of my questions! Can’t wait til our new sectional arrives:)
2 weeks 1 hour

I'm super excited about my egg-chair…

I'm super excited about my egg-chair purchase! I was able to customize it and also recieved a 15% discount on the order which makes this chair almost $6,000 less than an original Egg chair from DWR. The quality looks amazing on the website and I'm feeling confident it will be when my chair arrives.
2 weeks 18 hours

Love these chairs.

Chairs arrived well packaged and in a timely fashion. The chairs are beautiful! Very well made. High quality finish. Look much more expensive than they are.
2 weeks 2 days

Simple, quick and easy

Simple, quick and easy. That's how we all want to move through life and that was my shopping experience at Rove Concepts.
2 weeks 4 days

Easy to order

Easy to order no hassle!
2 weeks 4 days

Very helpful

Very helpful, looking forward to getting the Womb Chair and Ottoman.
2 weeks 4 days

Rove has great stuff

Rove has great stuff! Shipping time and cost is a little long, but its great to support a Canadian business!
2 weeks 6 days

We ordered the Hal chairs for our…

We ordered the Hal chairs for our kitchen dining table. They are just what we hoped for. Everything came in good order, and the chairs seem sturdy. I’m a happy customer.
3 weeks 2 hours

A very happy first-time customer

We purchased our first home at the end of last year and moving from a small one bedroom apartment to a 2-story house meant we needed furniture pronto. I have been following Rove Concept for some time, but never had the space to display their products. I am a big mid-century design aficionado and know well both the original, as well as the reproduction markets. Never ordered from Rove Concept before I didn't know what to expect, but decided to take the plunge and ordered the 79 inch Oval Tulip dining table in Carrara and the Winston Media Console. We moved in the new house 2 weeks before Christmas and I was afraid that the furniture will not be delivered on time to host my family for our first dinner. It was a busy time of year and the delivery service was behind schedule, but the Rove Concepts customer service rep did her magic and made our first Christmas in the house - the delivery arrived at 8 am on Christmas eve and within the hour we had both pieces assembled and in place. The quality of both items was excellent - the materials great and attention to detail commendable. For the fraction of the cost I had my dream dinning table in my first home! We hosted 6 more that evening and the table very comfortably sat all of us 8 (had space for few more people, if needed) I have used few other reproduction companies since then, but the quality of their products and their customer service never comes close to what Rove Concepts has to offer. I am looking forward to making future purchases from Rove Concepts. If i can provide any feedback it would be expand on the variety of products and become a one-stop shopping destination.
4 weeks 1 day

Design and Comfort

We bought 4 Norman Counter stools and they are terrific. Great quality, nice design, comfortable to sit on.
1 month 6 days

Dolf Coffee table

We bought the Dolf Coffee table and absolutely love it!
1 month 1 week

Beautiful Couch

It's only been a week but so far so good! The couch is beautiful and arrived sooner than expected.
1 month 1 week