Trustpilot
6151 Reviews

Easy website to navigate.

Easy website to navigate. very expensive shipping fees
18 hours 33 min

Order at your own risk

Nice looking items online. Initial interactions with customer service were painful, couldn't get a straight answer out of anyone, spoke with numerous (3-4) people before someone was finally able to provide me with product information. Finally decided to order. Took longer than expected to receive items. Chairs were ok, but lighter weight and cheaper feeling than expected. But the worst part, more than 75% of the order was damaged. Filing claim went fairly smoothly and customer service stepped up here and was very communicative and helpful. They sent replacements, but 90% of those were also damaged. They did offer a compensation, which was better than taking a chance on a third shipment also arriving damaged. The chairs seemed to have some damage from the initial paint job, and others appear to have been damaged as a result of the packing process. Hopefully the warehouse takes better care in storing and packing these items. Not good to buy new chairs and receive items that look like they've been previously used. Others seem to have had a better experience than I ... if you're a gambling man, go for it and place your order. I hope your items arrive in new condition.
3 days 14 hours

Love the products but it was a bit…

Love the products but it was a bit unclear about when our order would be ready. Customer services phone line was backed us so couldn't ask questions before the sale ended. Decided to place the order anyway and was pleasantly surprised to find out we could pick up in SoCal and avoid the $129 delivery fee.
5 days 10 hours

Cant wait to get my table

Can't wait to get my table! Super excited, Rove had exactly what I was looking for (white top, seats 4-6, wood, modern).
6 days 12 hours

Love Roveconcepts

Delivery is superb, the quality of the brand is like no other , money well spent
1 week 21 hours

Beautiful furniture at great prices

Beautiful furniture at great prices. Look forward to getting our new couch.
1 week 2 days

Great and prompt service.

Great and prompt service.
1 week 2 days

Had a wonderful experience with Rove

Had a wonderful experience wit Rove. I signed up for the Membership program and saved a ton. The furniture is well made and the process is so easy and convenient. I will be a long term customer for sure.
1 week 3 days

easy to navigate

We found the selection of furniture to be exactly our taste, and the site is very easy to navigate. We are excited to receive our new barstools!
1 week 4 days

Excellent customer service and product representation.

Ordering was simple with excellent customer service for updates on delivery and the status of our order. It arrived quickly and in great condition. The description online and photos are a great representation of what we got. Customer service was also there to answer any detailed questions we had accurately.
1 week 6 days

Great products at fair prices

We began buying Rove Concept (RC) products a while back and love every one of the seven pieces we have! As a contractor, we use our place to showcase my work and as such, we receive lots of inquiries to where we buy our pieces from, we are always happy to direct them to RC! Thanks for making great products
2 weeks 10 hours

Love this chair!

Ordered the Tulip Chair for my bathroom vanity. It arrived in perfect condition with the correct custom fabric. The quality, finish and fabric are just what I was hoping for. It was well worth the four month wait!
2 weeks 11 hours

After much awaited time....

After placing the order in February I finally got the goods this past week. The quality and craftsmanship of the furniture is fantastic, but the journey to get it was excruciating. The tabletop was smashed in route to the East coast and then went on backorder. When the replacement came it too was smashed in transit. Then when the third one was delivered it they forgot the bring the base and other furniture. The first crew they sent scratched the floor because the marble top was too heavy for them. The second crew was great and got the job done in no time. Getting it was maddening but the furniture is now in place and beautiful. My experience wouldn't keep me from ordering from them again but I'll keep my expectations low until it's here.
2 weeks 18 hours

Beautiful piece one of a kind

Beautiful piece one of a kind! Will recommend and purchase way more!
2 weeks 20 hours

High quality, would definitely recommend!

We have loved the multiple pieces of furniture we have purchased from Rove Concepts. All very well made and have a high end quality look to them. We had a couple of pieces damaged during shipping and Rove Concept helped us get those items replaced in a very timely manner. Would definitely recommend to anyone in the market for new furniture.
2 weeks 2 days

Good website, customer service needs work

The website is easy to use, but I had some questions and could not get through to customer service on the phone. There is a long delay to get an email response.
2 weeks 2 days

I paid for white glove service

I paid for white glove service, the shipping took a week longer than originally quoted, the 3 large boxes are still sitting my in living room a week later because the delivery guy said he was only hire to leave it at front door. They will not be put together until the coffee table finally arrives I ordered in a different shipment . This will be 3 weeks later than I was told and many minutes/hours on the phone with you and shipping company to figure this out. The media console was also damaged when it arrived. I’m sure Some/most of this was not your fault. However you need to partner with better delivery companies. I hope to be able to leave a better review once it is put together and the other pieces aren’t damaged.
2 weeks 4 days

Great website and great options

Great website and great options. Just wish it weren't going to take 3 months for me to get the product - as it's an outdoor product so it'll be ready just when summer is ending. Also, providing an option to buy covers for the outdoor products would be nice.
2 weeks 5 days

Great!

Great! Nice delivery drivers glad they called before they arrived! Great products!
2 weeks 5 days

Ordering process was smooth

Ordering process was smooth Some delay in manufacturing is understandable due to current pandemic situation
2 weeks 6 days

Thrilled with my tulip table

Thrilled with my tulip table - but first Marble top game in broken in pieces. Freight company not surprised- it does happen due to packing. I suggest you pay the freight guys some $ + a bottle of water! to get them to unpack on your porch. Mine had ‘concealed damage’. Rove did send a replacement top quickly.
2 weeks 6 days

The furniture was great but shipping sucks.

The furniture was great, but shipping company was terrible. They are hard to contact and lost one of my item. Rove Concepts replaced the lost piece, and their customer support was quite helpful. The shipping company was difficult to work with tho.
3 weeks 1 day

minimalist elegant designs

minimalist elegant designs. subtle colours. loved it. awaiting my order so cannot comment on quality yet.
3 weeks 1 day

Great quality leather sofa

Great quality leather sofa! I love the structure and the detail. The back cushion has air holes so that it can bounce back to original shape better, things that u dont see in picture.
3 weeks 2 days