Trustpilot
7572 Reviews

Accessible Site and Great Selection!

Very accessible website! Great selection - looking forward to redoing our kitchen furniture with y'all
1 week 3 days

This was a first time order

This was a first time order. I ended up wanting the membership but during checkout I had a computer glitch and it wasn't included in final checkout. I hit submit without noticing. I contacted customer service through chat room and Jason took care of the problem. Looking forward to my delivery!
1 week 3 days

I picked up my chair today

I picked up my chair today. One guy in the warehouse came right away to get my order number. He left and another guy came to help. Great attitude. Let them know please. So why 3 stars and not 5 stars? One of the chair leg plastic protector cap is missing. The chair is uneven and will eventually scratch my wood floor. Can you mail me an identical cap please? Please let me know. I really like the chair and planning to buy 3 more to complete the order for my new dining table that's coming tomorrow. But with the missing leg cap, it seemed inconsequential not until you sit on the uneven chair and the wood floor get scratch marks. Hope you understand. Please reply. Thank you .
1 week 3 days

My dining table came very quickly and…

My dining table came very quickly and is beautiful! Other reviewers mentioned that it was too heavy, but my husband and I (in our 30's) had no problem unboxing it, bringing it inside and putting it together. It is gorgeous and I'm only sad I didn't order it sooner. The glass top makes cleaning up easy.
1 week 3 days

Great customer service

great customer service
1 week 3 days

Conflicting on line info

I ordered two dining chairs on line. After I entered the payment button the site told me that the sale could not go through at that time and to retry later. Several hours later , I was informed that I had purchased the chairs. Very confusing .
1 week 3 days

Hugo Sectional

We ordered the Hugo sectional sofa for the extra wide chaise. Getting questions answered and fabric samples sent was slow, but ordering the couch was easy and delivery came on time. When the boxes arrived they were beat up and could not be salvaged, which meant that returning the sectional was no longer an option. The look of the sofa is lovely, but it is not comfortable. The seat cushions are extremely firm and we are now having to consider buying new inserts with a higher quality foam from a local supplier.
1 week 3 days

Me encanto todo lo k compre con ustedes

Me encanto todo lo k compre con ustedes
1 week 4 days

Site was easy to navigate and the…

Site was easy to navigate and the purchase process was straightforward. Look forward to receiving the furniture!
1 week 4 days

Great product, frustrating shipping and service

The Marcus Dining table is lovely - very attractive and feels sturdy. Unfortunately the shipping company Rove uses seems to have some difficulty keeping packages intact on cross-country trips. The first table we received came in a box with multiple holes and tears, and when we opened it we discovered 10-12 inch gouges across the surface, as if something had pierced the box and was dragged across the table. When Rove sent us a new table, the box it arrived in again looked torn apart, leading us to fear another damaged table was inside. Fortunately the packaging wasn't fully punctured, and the table was undamaged. While we very much appreciated Rove eventually sending us a new table at no cost, the initial customer service experience was frustrating - I felt as though we were being pressured to accept a discount, which seemed ridiculous - I was not about to pay $800 for a damaged table because the shipping company did a poor job. The customer service rep was also slow in responding - after I declined a second offer of a discount, I had to follow-up after nine days of silence. So there was a happy ending - we now have two tables for the price of one (one damaged) but shipping and customer service were frustrating.
1 week 4 days

Purchased the Asher dresser and…

Purchased the Asher dresser and nightstands. Very much looking forward to receiving it. Been on the website a lot to check everything out but when I use Firefox browser it won't let me click on the item to view. I had to message the tech support and they would provide the link directly so I can see it. If I go on Google Chrome it would work though. I've also messaged to get more information regarding the member benefits and the voucher and received feedback clearly. They were responsive and patient with all my questions.
1 week 4 days

Exceptional customer service

Exceptional customer service. Special thanks to Jhoanna
1 month 1 week

modern furniture at fair prices

Easy to navigate the site. Images are true with proper dimensions and an easy check out process.
1 month 1 week

I haven’t received my furniture yet but…

I haven’t received my furniture yet but my experience thus far has been positive. The website is very easy to navigate and each item has details and descriptions that are helpful when shopping.
1 month 1 week

Great experience with online shopping…

Great experience with online shopping can’t wait to receive my outdoor furniture!!
1 month 1 week

Incredible

Incredible! I love rove products!
1 month 1 week

Fabulous User-Friendly Website

While browsing for a new dining set, I was able to have some delivery destination questions answered which enabled me to make my decision to purchase. I live in a small town so some companies do not deliver to us, but I was happy to find out you do!
1 month 1 week

Website and order processing review

This is a review of just the ordering process and not in the quality of items in my order as they have not been received yet. I did all my ordering online without assistance of the customer service support. The actual ordering was easy as online shopping should be. I read the reviews of items and found what I was looking for with ease. The website is very slow and takes a long time to load pictures especially when you are trying to flip between 2 items for comparison. The website also twice sent me to an error page where I was instructed to wait for a minute then click refresh. A little bit annoying and added to the time but it all worked in the end and I managed to successfully order what I was looking for. I will leave a review on quality and delivery once things are in my possession.
1 month 1 week

I am very impressed with my first order…

I am very impressed with my first order from Rove Concepts, which was the Winston media console. The item was packaged well and the quality was great! I just ordered the Winston dining table. My only criticism would be the speed of interacting on the website from the US, it seems very slow.
1 month 1 week

Such great designs

Love the sleek style and designs. Easy to navigate website and clear detailed descriptions.
1 month 1 week

Great products!

Very helpful and informative staff, mailed samples for the couches to look over before placing an order, came in as expected, love the style, design and fabric!
1 month 1 week

Quick to address issues

Impressed with my experiences with Rove. Sectional delivery was smooth. The delivery people were polite and professional. When they discovered that the legs that had been sent along were the wrong colour they submitted a ticket for us and within a few days came back and installed the legs. I returned to buy some throw pillows and had some issues checking out. The concierge was on it in a flash. And even though I got pulled away and couldn't keep chatting, they came through for me. The couch itself? It's better than I could have hoped. It's firm and comfortable. The only issue is my partner keeps taking the chaise lounge section :) Can't wait to add the throw pillows on it!
1 month 1 week

The customer support was very helpful

The customer support was very helpful. I was able to get all of my questions answered and appreciated their help! The only reason I took a star was for the website itself. It kept freezing with a note about the website being under construction which prevented my order a couple of times and significantly delayed the order process. The message itself looks like the company is actively working on it! Cant wait for my order to arrive!
1 month 1 week

Good Overall Experience

It was a little difficult getting in touch with a sales associate at the start. Once I did, everything went very smoothly.
1 month 1 week