Trustpilot
6793 Reviews

Easy to find what you’re looking for

Easy to find what you’re looking for. Great pics and videos of products.
3 hours 5 min

The online chat was very helpful in…

The online chat was very helpful in providing information on the product/process.
3 hours 17 min

Very nice website easy to navigate and…

Very nice website easy to navigate and place order , now waiting to receive my order
7 hours 36 min

I'm having a really good experience…

I'm having a really good experience about the order on Rove Concepts. The website is user friendly and professional. I really like that almost every furniture has its own showing video so I can see the detailed thing and texture just from the video. Also, I ordered the material sample online and got it very soon.So far so good! I'm looking forward the order and put them in my new home.
10 hours 35 min

CHAIRS ORDER

very good experience all around
12 hours 30 min

Website was easy to use

Website was easy to use with many photos and videos to help me imagine the final piece.
13 hours 32 min

ooooo finish choices!

i just bought the ghost chairs and abigail bed. love the different fabric options for the bed and it was easy to sign up for a membership and get this ordered.
13 hours 52 min

Seamless experience with good…

Seamless experience with good transparency. Exemplary products and creative concept.
15 hours 12 min

Easy to navigate

Easy to navigate, easy to order...put in a call and email to concierge...they called back and emailed even though I missed the call.
17 hours 36 min

Pete is awesome

Pete is awesome
18 hours 39 min

Great site

Great site! Easy to navigate. Every time you refresh the site it adds the warranty to your purchase. Make sure you uncheck the box. Other than that no complaints.
23 hours 19 min

Quick on respond and solve the issue at…

Quick on respond and solve the issue at once
1 day 1 hour

I was able to find the products easily…

I was able to find the products easily and all the details I needed were right in front of me. Everything loaded quickly and was user friendly
1 day 6 hours

So Far So Good!

I appreciate the transparency around restock timing and hope the estimates are accurate. I'm also grateful they offer shipping to our semi-remote area while so many other companies won't. It would be better to be able to see all colourways visualized on the website (even photoshopped). There were some technical glitches on the site on safari (add to cart button disappeared after changing colours too many times). Looking forward to receiving my sofa! I hope it's as comfortable as it looks and we like the colour. I also hope it arrives during the estimated window!
1 day 8 hours

This is first time when purchasing…

This is first time when purchasing furniture from Rove. If the quality is as expected, will buy more as you have wonderful furniture. The website is easy to navigate and products have the right level of details. The only improvement I can think of is more photos for products, from different angles. Thanks
1 day 10 hours

Rove concept was very helpful with my…

Rove concept was very helpful with my order, im very pleased with there customer service:)
1 day 10 hours

It was an easy purchase.

It was an easy purchase.
1 day 14 hours

Love the design!

Love the design!! Always a long wait on customer service line but I got very fast response on live chat and the live chat agent was very helpful.
1 day 15 hours

Customer service was really helpfull…

Customer service was really helpfull concerning my voucher question, A1 experience, this is the third time I order here
2 days 21 min

Never heard back from customer service…

Never heard back from customer service and waited on hold for a long time twice with no answer. Love the furniture but not super prompt
2 days 1 hour

Overall excellent experience using the…

Overall excellent experience using the online platform. Looking forward to receiving the product!
2 days 6 hours

Great Experience

As I excitedly await the arrival of this purchase, I was very happy with the ease of ordering. The website was easy to navigate with great photos.
2 days 7 hours

Website & Voucher Policy

The website does not work with Safari. My sofas and stools are going to be delayed by 5 weeks and there was no proactive communication. I asked if an exception could be made to the voucher rules given the lengthy delays occurring right now and I was told "no". This doesn't make a lot of sense since my first order is custom and has been paid in full and the second order will also be custom and paid in full. So I went ahead with the order and asked if I could buy additional fabric and I still haven't received a response.
2 days 7 hours

Exceptional and modern furniture

I think rove concepts furniture is one of the most modern and nice-looking I have seen. The customer support was great. I had questions about the design, vouchers, shipping and they were able to answer to me right away. Can't wait for my new bed!
2 days 8 hours