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5391 Reviews
Amazing site!
The website is not only beautiful but seamlessly easy to use! I think Rove Concepts makes the online furniture shopping experience quite attractive. I do wish, however, that there were more pictures of the furniture not as stand alone pieces, but with other pieces in a room. This would help making decisions a little easier.
Fast and accurate service and delivery
Fast and accurate service and delivery. Chairs arrived in perfect condition.
Love the stools
Love the stools! Incredible quality and service. Would highly recommend this product and purchasing from Rove Concepts
The products and customer service were…
The products and customer service were stellar. We purchased a bed frame, a coffee table and 3 side tables from Rove Concepts and all were of amazing quality. My husband and I couldn't be happier. We've been disappointed with online purchases from other companies. The quality just wasn't there. Thank you Rove Concepts!!!
Great quality
Great quality! This is my 6th piece from Rove. They have really good products. This time I got a bench and it looks just like other more expensive brands. It came with somewhat wiggly legs, but I tightened them with a screwdriver quickly and now it's perfect.
Furniture is beautiful
The website was easy to use , furniture style is just what I’m looking for..
Changes to order after purchase, made easy.
The morning after we purchased my Asher Bed Frame, we realized we had selected the walnut veneer but wanted the ash veneer. I called RC and their sales customer service fixed it that afternoon. I was sent a revised invoice and the change was made. These people were thoughtful and great to work with. Can’t wait for our new piece.
Sofa purchase
After looking at a few sofa options at Rove Concepts. I was undecided as to which sofa would be the best option for my home. I requested fabric samples, and spoke with a sales associate. Once I received the samples I was able to make my final decision. The website was easy to use to make my selections for purchase.
Obsessed with rove!
Loved my experience with rove online! I found everything I needed on the website and the customer care team was exceptional. :) Totally satisfied with my shopping experience!
Tulip Table
The furniture are amazing at an affordable price.
The website is well presented and easy to navigate and find the products we need
Customer service is great
Customer service is great! They helped me and solved my problem right away. I am very thankful.
I found the website helpful but chat bubbles didn't work.
I found the website helpful, but i was confused by the pop chat bubbles. I really wanted to chat with someone but it seems like no one was there! So then it became distracting.
High quality pieces
High quality pieces. Great construction. Beautiful design. Would highly recommend.
The buying portion was fine...The Delivery Not So Much!
The buying portion of my interaction with Rove was excellent. ....The product was fine...The delivery not so much. The So Called "White Glove" delivery was poor to say the least. The men delivering it were very nice. But first, they were to call an hour before. They called 15 minutes before. They came without the proper tools to unpack a crated piece of Marble. (was it their first for you? Were they instructed)? They had to borrow and use my Crow Bar as well as a Hammer. So pretty poor planning for hundreds of $dollars in charges... To charge nearly $400 for "White Glove" Delivery service is nothing short of Robbery, as well as misrepresentation. How can you say it is worth $250 to bring it up on an elevator. Then have me help with supplying tools and lifting? How much should I charge you for my labor, time and tools? Ridiculous! We have been traveling for 2 months and just saw this request for a Review.
Customer Service Game was Strong
We ordered Truman Coffee Table from Rove concepts. It showed up when we wanted but after unpacking and putting it together it was discovered that there were some serious manufacturing defects that rendered it completely useless.
I contact customer support about the issue thinking it would be a waste of time because we didn't notice the internal damage during delivery. But they were great about it. While it was slow going back and forth, they made it easy to communicate (live web chat was excellent) and were always polite. After a few email exchanges and some pictures, they gave us the option of a full refund or a new unit being shipped to us.
We opted for a new unit and they even threw in the white-glove delivery and setup. The new piece arrived quickly and was set up with no issues.
We are very happy with the piece and I'm personally thrilled with the level of customer service they provided. They clearly are focused on the satisfaction of their customers.
We would order from Rove again without worry.
I liked ordering from Rove
I liked ordering from Rove. I really took my time to figure out if I wanted to buy something that that I couldn't test out. They sent me samples and communication throughout my ordering was great. I did have a few issues with a couple things missing in the final delivery, and that delivery being about 2 weeks longer than the initial 8-14 weeks timeline (16 weeks it ended up being).
But I ordered something custom, and gorgeous and everyone that walks into my place comments on how beautiful it is.
I just hope that it maintains its quality, only time with tell.
Speedy delivery and great product
Speedy delivery and great product. Looks amazing in the lobby of our headquarters.
This was my first time ordering off of…
This was my first time ordering off of a quote email from Rove Concepts. It was so easy. I supplied my quote number, CC, confirmed shipping address and boom it was ordered and i was off the phone in less than 2 minutes... Great Customer service.
Mike
Products are great
Products are great. Especially the dining table, everyone was satisfied. Shipping is on the expensive side and needed follow-ups.
online review
Website experience is clean and the products have great photos and videos to go along with them. I feel like I really know what I am buying with never having seen the product.
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