Trustpilot
5574 Reviews

Gorgeous stools!

Gorgeous stools!
9 hours 9 min

I incorrectly received a product and…

I incorrectly received a product and staff was so excellent at fixing this error - really appreciate your help!
11 hours 40 min

Nice products

Nice products, but color of item was not true to website picture
14 hours 7 min

Great customer support

Great customer support. Answered my question quickly and mentioned an alternative that gave me a few choices to make a decision. Thank you!
1 day 4 hours

Fantastic overall experience

Fantastic overall experience. I received the sample in a timely manner. Your customer care reps on text and when I placed my order were very helpful. I look forward to receiving the Andrej sideboard.
1 day 8 hours

Great customer service and fast…

Great customer service and fast response. I am satisfied until now. I am now waiting for merchandise
1 day 12 hours

I keep coming back

Just placed my 5th order with Rove Concepts which is testimony to both how much I like their furniture And the excellent customer service.
1 day 13 hours

great service so far

great service so far! we're waiting for our Luca sofa--it's unfortunate that the wait is a bit long, but the service has been great.
1 day 14 hours

finding products and placing an order…

finding products and placing an order on the website was straightforward and seamless. Look forward to receiving our bar stools soon!
1 day 17 hours

Ordering was simple and quick

Ordering was simple and quick. Now to see how my products look!
2 days 9 hours

Love it!!

This is our third order with them. Product was wonderful and delivered in time , as quoted.
2 days 10 hours

I love ordering with Rove

I love ordering with Rove. From their call centre team, the website’s user friendliness, to being able to order free swatches - their service is top notch (hard to find these days!) and make the whole shopping experience super comfortable and easy.
2 days 11 hours

The promotion codes didn't work online…

The promotion codes didn't work online and I wasn't getting anywhere with the chat after close to an hour of trying. Then I completed the sale over the phone. There are exclusions that are not in the customer's favor: Voucher can be used only on furniture, one time use only so you lose the remainder you don't use and can't be used toward shipping. Haven't received the furniture yet so as far as quality and beauty hopefully it's just as nice in person.
2 days 12 hours

Rove offers great pieces at an even…

Rove offers great pieces at an even better price! Love the bar stools we purchased!
3 days 6 hours

Order processed with ease

Order processed with ease. Can’t wait to receive our new dining room set.
3 days 10 hours

Tulip table and chairs

Everything arrived on time and in perfect condition. Assembly was easy and our tulip table and chairs look great and fit our space perfectly. Highly recommend Rove!
4 days 14 hours

Excellent

excellent company and service
4 days 21 hours

Simple website

Simple website, easy to use. Receipt was emailed to me immediately. It was a little difficult to find my available credit to use under my account, but once I did find it, I was able to easily use it.
5 days 17 hours

Let me start by saying that your…

Let me start by saying that your product line and website are beautiful! I ordered two counter stools for a client and can’t wait to receive them. Once I decided to order I called regarding trade discount and I immediately applied. I wanted to order prior to leaving town but I was told it would take at least a week to hear back regarding trade application....really?? I decided to order and they did offer a 15% initial order discount but it would have been a lot better if they could have processed that quicker...it’s Tuesday morning and I have yet to receive anything back. Can someone please look into this for me????? Also, the morning after I applied I could not reach anyone by phone til mid-day....that was not great...and it was within your time zone and open hours. Your people were very nice on the phone and helped me as best they could. I did order, and would like to order more in the future but it was alittle hard. Can’t wait to see those counter stools!
6 days 20 hours

Customer service is very helpful

Customer service is very helpful
1 week 18 hours

Great service and focus on customer…

Great service and focus on customer satisfaction
1 week 18 hours

Frustrating First Experience

The ordering process was not easy and took took more time than necessary. It was difficult to reach someone in customer service. My couch arrived in my city but it wasn’t until 13 days after that I received it. Scheduling delivery was difficult and first delivery arrived with only half the couch. I then had to wait more than five days to get the other half of the couch. I paid over $300 for shipping and they would not even take the items out of the box. White glove was not available in my area. My Hugo sectional was quite pricey and while it is beautiful, it’s not quite at the caliber that I expected for the money. I often order furniture for my clients and use other online resources that are quick, efficient and have free shipping. I took a chance with Rove and my first experience was exhausting. After several calls and emails Rove did say that they will refund my shipping, however, I still have not received confirmation of that.
1 week 1 day

High quality furniture and good…

High quality furniture and good customer service
1 week 1 day

Customer service was quick and…

Customer service was quick and organized when I was requesting a new delivery date.
1 week 2 days