Trustpilot
3889 Reviews

Great website

May 24, 2018
Great website. The furniture videos really sold me on the product. I liked the zoom of the fabric and seeing someone actually sit on it to get an idea of the size.

All good so far!

May 24, 2018
Would rather do this after receiving the purchased items, but all has been good so far.

Good stuff

May 24, 2018
Good stuff, fast shipping

Easy checkout

May 24, 2018
Easy checkout

Great live chat service

May 24, 2018
Great live chat service! Very helpful and informative!

Great quality

May 24, 2018
Great quality. Looks great

Great online experience

May 24, 2018
My wife and I had a very positive experience with the Rove Concepts website. Purchasing was easy, and the chat function was useful. We are so excited to receive our custom couch!

We bought the Asher bed

May 24, 2018
We bought the Asher bed. Although the boxes were delivered with some damage, the actual product was intact. The bed looks great but the slats make a noise when you get on the bed. They hit the metal bar.

Ordered swatches

May 23, 2018
Ordered swatches, and they were delivered in days. Rove Concepts followed up as well. Seemed very helpful and loved the fabric choices and service. I decided to place my first order with Rove Concepts. Thanks for the great service!

Would like option for white glove…

May 23, 2018
Would like option for white glove delivery. Product is excellent; assembly is challenging!

The website is excellent and the…

May 23, 2018
The website is excellent and the customer service is very good too. I'm looking forward to receiving my order.

Easy

May 23, 2018
Easy, intuitive site

Great experience

May 21, 2018
Everything from ordering to delivery updates to quality of the product was excellent!

Very friendly and easy to work with

May 21, 2018
Very friendly and easy to work with. Thank you! Awaiting for my table and very excited to see it!

Attentive and professional!!!

May 21, 2018
Attentive and professional!!!

Very satisfied with the order

May 20, 2018
Very satisfied with the order, delivery and customer service. Great product.

Delivery service sucked

May 20, 2018
We ordered the Charlotte storage bed. The bed looks great and we really like the quality. The bed took almost a month to arrive, which we knew would be a slight delay. It was longer then predicted originally. The only real issue was the courier. If you decide on curbside drop off (in Toronto) beware that the courier will potentially expect you to help. I had to go in the truck and help move 3 huge boxes that were 200lbs each. The courier service only send the driver and no one to help. Because of how the company loaded his truck he couldn't get the boxes turned around without physically moving them to a different skid. This was extremely difficult for the driver and for myself. I emailed customer service and apparently in Canada with this type of delivery there is a potential of helping the courier. Although when the courier called, they just said I needed to be there to sign. The courier service was terrible on the phone, told me there is no delivery past 4pm, but the truck driver told me he does make deliveries after 4pm but you might have to pay a bit more. For the price of delivery I expected more of this courier company. Especially when so many furniture deliveries on other websites are free and will bring to your door. The customer service for Rove Concepts was quick to respond, but had little to say after I complained about how poor the courier is and let them know I wouldn't order through them again knowing that would be the delivery option. Apparently the white glove delivery is a different service but I can't justify/afford $700 for delivery on top of the cost of the bed.

Haven't receive our purchase yet but…

May 20, 2018
Haven't receive our purchase yet but the website was easy to use and the Chat was acommodating and answered all our questions

Rove's products are great quality and…

May 19, 2018
Rove's products are great quality and priced well. It would be nice if they still had a store to actually see product and samples. Great warehouse sales too!

Easy to navigate and pick up option is…

May 18, 2018
Easy to navigate and pick up option is great.

fist time make a big furniture shop…

May 18, 2018
fist time make a big furniture shop online. Read all reviews for the product I want to purchase. hopefully, products arrive in good condition and thew way I expected.

The quality of the furniture is excellent

May 18, 2018
The quality of the furniture is excellent and the shopping experience and customer support was very good. I would definately recommenrd

So far

May 18, 2018
So far, so good. I have one or two items on special order, so my experience is thus far only in one purchase. The sofa is exactly as I hoped it would be with regard to style, and the quality is actually higher than expected. Delivery was fine and the guys brought it into the house which I think they didn’t have to do (lucky for me that they did because it was very heavy). It was missing some small parts (washers) but we made do without them. You might want to mention in the description of the sofa that the chaise can be put on either side or even in the middle. That would have helped me make the decision to buy it sooner. Also you should add to the description that the cushions are very firm. That also makes a difference to buyers who have preferences.

very fast shipping and quality product

May 17, 2018
very fast shipping and quality product