Trustpilot
10401 Reviews

Helpful Customer Service.

Customer service was very helpful.
9 hours 3 min

Ordering from Rove was really easy

Ordering from Rove was really easy. The site has all the info needed to make informed decision and they have a beautiful selection.
11 hours 54 min

The website was user friendly

The website was user friendly. Ordered my counter stools and now I wait for delivery. Can’t wait. Now I have to see what else my home requires.
13 hours 46 min

Attention to Details

Fast Delivery. Good Quality chair..sturdy and solid wood ..carefully handcrafted with attention to details.
16 hours 5 min

Love ROVE so much! I wish everyone knows Rove and get their furnitures!

Overall, it was second time purchasing from ROVE Concepts. First time was just a bed frame few years ago, and we loved it so much, we decided to purchase our most of major furnitures for our first new home from Rove, and I am glad we did it. Rove's wood quality did not disappoint me, their wood bed frame is the best I think. Their customer service might be a little slow but it's the best. I really appreciate their care. Also, furnitures actually arrived earlier than we expected and it was great. Our new home with new Rove furnitures so far amazing!
1 day 5 hours

Great bed frame

Great bed frame, very well built and sturdy
1 day 9 hours

I’ve bought from Rove multiple times…

I’ve bought from Rove multiple times now and have been super satisfied with their products and service every time! I own a design company and plan on continuing to use this company for future purchases.
1 day 10 hours

Good, easy, very clear

Clear, fast, easy to navigate
1 day 13 hours

Ordering was extremely easy

Ordering was extremely easy. Answered all my questions throughout the process, I.e. shipping time, shipping costs, etc. & gave me the opportunity to stop or proceed with the order. So fabulous! Others should follow your lead with this process.
1 day 17 hours

Good, but problem checking out.

All good, but the Google location suggestion pop up came up on the screen and wouldn't close, making it difficult to check out.
1 day 18 hours

My experience with Rove Concepts

My experience with Rove this far has been great. Knowledgeable concierge and easy to use website. The website is very descriptive and offers all the information I needed to plan my interior design. The only issues I would mention is the website is a little glitchy sometimes and not fully optimized for iPhone. Thankyou!
1 day 21 hours

Shipping is terribly expensive since…

Shipping is terribly expensive since the network for it have developped so much lately. Also we have no information about it. For this rate we should be able to chose scheadule a day to plan wit work….
1 day 22 hours

This is regarding the purchase…

This is regarding the purchase experience only. When I got to the final page, I was not able to finalize the purchase. It kept churning. I looked up the phone number and they do not take phone calls. I had to "chat" to finish the purchase. It was a lengthy process! The customer service representative was very courteous and helpful....it just took too long. A call would have probably taken about half the time. I noticed that it just shipped which is very prompt. I am looking forward to a good product product.
2 days 6 hours

Just place my first order on line

Just place my first order on line. I had no issues. The website was easy to use/follow. Looking forward to seeing/ receiving the chairs I ordered
2 days 7 hours

Amazing experience on my first order

Amazing experience on my first order, with quite a few items! Everything was very timely and such beautiful quality!!!
2 days 8 hours

The website is very user friendly

The website is very user friendly. Also I ordered some swatches that arrived within two days which was a nice surprise. So far great experience.
2 days 10 hours

Great customer service

Great customer service, I love the products!!
2 days 16 hours

No hassle replacement

The top of the desk that I originally ordered was damaged and was replaced without any hassle.
2 days 19 hours

The furniture selection is very…

The furniture selection is very tasteful and nice. I do think the shipping costs are a lot though.
3 days 4 hours

The website was pretty wonky and…

The website was pretty wonky and wouldn't let me browse, beyond the bed purchase.
3 days 7 hours

Beautiful modern furniture

Rove Concepts is a great website to get inspired for modern design styles. Also they are of high quality for the products I've received so far.
3 days 7 hours

After the furniture got lost in transit

After the furniture got lost in transit The new rove concepts manager in Hollywood, Fl was the one that helped us through this process.. that’s why I give them a 4
3 days 8 hours

Great product cannot wait to receive…

Great product cannot wait to receive it...but the website and the functionality really needs some help. Site is so slow and images are messed up on many of the pages. Really takes a lot of patience and persistence to proceed through to checkout
3 days 9 hours

We had a delay with our initial Rove…

We had a delay with our initial Rove order, but rove was excellent and we received a larger voucher to compensate us, which we very much appreciated. We’re very happy with our dining chair, and will definitely be ordering more furniture
3 days 9 hours