Trustpilot
1746 Reviews

So far, so great

January 21, 2017
Great website. Easy to order. Haven't received product yet so will have to reserve judgement on delivery and issue resolution.

Customer service is great!

January 20, 2017
I find this company to be very customer service oriented. They are easy to communicate with and seem to be on top of every individual order.

customer service good - lead time long

January 20, 2017
rove customer service is cordial. the lead time on rove products is painfully long. a 4.5 mo lead time for 3+ months of the year makes working with the company difficult.

Great all around

January 19, 2017
Amazing quality. Very fast shipping. Beautiful chair

Ordering was Easy

January 19, 2017
No delivery yet, but ordering was easy. Only one discount code can be used, and shipping was surprisingly high.

great company, great service

January 19, 2017
i've had a great experience with rove concepts so far. their products are beautiful and the big bonus... their customer service is AMAZING. any discrepancies i had were dealt with easily and quickly.

Fantastic Store

January 18, 2017
We have been looking to buy furniture for our new apartment and been to many stores in Vancouver and finally we came across Rove Concepts. In one word this store is quite fabulous. The way store is laid out and furniture is set up anyone who walks in would want to spend the whole day there. The quality of the products are superior and service is par excellence. We are really proud of our purchase at Rove Concepts and would recommend the store to anyone.

Eames Chair Purchase

January 18, 2017
phone sale- attendant was courteous and helped me to find what I wanted

Sales team

January 18, 2017
Thank you to the sales team for taking my call and being so ready to listen to my questions. You were also extremely efficient with taking my order. Thank you!

Great service

January 17, 2017
The staff at Rove Concepts were very helpful and knowledgeable about their product.

beautiful product, not so good service

January 17, 2017
There was a mix up at the warehouse and we were shipped the wrong TV stand, filed a claim and it was responded quickly at first. Latter half of the customer service was not as satisfactory (ie. delayed / lack of response) When we were assembling the correct TV stand, found that only 3 sets of bolt holes were drilled for the 4 legs, one set of holes were not drilled. After informing customer service of the issue was compensated with a credit. If it wasn't for the mix up, it would have been 5 stars as I love the product itself. Side note: online chat service is very helpful and quick response

Easy and affordable

January 15, 2017
Thanks for making my choices easy and affordable!

Great furniture at an affordable price !!

January 14, 2017
I have already bought 2 pieces from this company and have not been dissapointed.

they did a great job

January 14, 2017
the unpacking guys did an awesome job. the furniture was perfect!

excellent service

January 13, 2017
my first time ordering through Rove concepts and so far excellent customer service, any enquiry i had was answered within minutes! great job

Excellent products, at fair prices.

January 12, 2017
We have ordered twice from Rove Concepts - a womb chair and ottoman about a year ago and just recently a Florence bench. In both cases we are very happy with the quality. Shipping of course is not inexpensive, but furniture is hardly compact or lightweight - and anyway, the prices are very fair for furniture of such good quality, so that more than offsets the cost of having it shipped (versus being able to pick up). Both orders arrived earlier than promised, too.

color and return service

January 12, 2017
The price is great and so far the construction seems to hold up. The issue I have is that the color advertised on the website did not match the actual color in our space. We got the orange ones, and since there are no photos of the actual orange chairs, there was no way to know that they weren't tangerine orange as shown on the site, but halloween orange. Then, I called to ask if we could return just the plastic seats and exchange them for black, but was told we'd have to return the entire chair. This makes is far more cumbersome and expensive to return, and they didn't offer to pay for the return themselves. So we ended up keeping them, but were a bit disappointed. I will say, I do like the chairs, especially for the price.

Superfast Delivery-great chairs

January 12, 2017
I ordered six DSR plastic side chairs on 1/8/2017. I was pleasantly surprised to receive them on 1/11! Chairs were easy to assemble and look great. I am very pleased with my first purchase experience with Rove Concepts.

Great product

January 11, 2017
Love the modern furniture and selections! Great customer service and quick sampels

Amazing quality product, great customer service.

January 11, 2017
Great customer service, and the product line is amazing. Classic iconic designs, done extremely well.

Very good

January 11, 2017
Very good experience.

Detailed and well laid out website.

January 11, 2017
Clean furniture design. It would be nice if there were more options and the shipping cost was less

Good Experience

January 11, 2017
Customer service was easy to deal with and when purchasing my order, it was quick and painless.

Happy Camper

January 10, 2017
Shopping at Rove Concepts was easy and painless. Will definitely be shopping again.