Trustpilot
2117 Reviews

Returns are a nightmare.

May 18, 2017
Returns are a nightmare.

I ordered hunter bedroom furniture …

May 18, 2017
I ordered hunter bedroom furniture after much search for a quality bedroom set. The furniture arrived in very good packaging and on time. There was no damage and I had no issues. The bed is well-built but bigger than I had imagined. It makes a statement! I love it.

The Rove Concepts team was extremely …

May 17, 2017
The Rove Concepts team was extremely thorough with order details and were able to ship my chair very quickly. I am really grateful to have been introduced to Rove and love my chair!!

Rove Concepts offers a beautiful …

May 17, 2017
Rove Concepts offers a beautiful website with a ton of pictures of the items you are looking to buy. If that's not enough, you can call them and the friendly sales reps will walk onto their showroom floor and take additional photos of the furniture (or whatever you are purchasing) and email them to you. When I ordered swatches, they came within 2 days via FedEx. The shopping experience was wonderful.

Great shopping experience

May 17, 2017
Great shopping experience, fast and the furniture was extremely well designed and easy to assemble...

Things went very smoothly from my …

May 17, 2017
Things went very smoothly from my initial email to the checkout process. Just waiting to see how the shipping goes.

Quick and helpful online chat

May 16, 2017
Quick and helpful online chat

Customer service is good and fair

May 16, 2017
My experience with the customer service department was good. They were good about response time and they have been very fair. Navigating through the website is very easy and they have great designs for a good price. I am still waiting on my first order to ship and will leave another review once the product is delivered. I would recommend ordering their samples- I was able to receive them the next day within ordering.

great product and good customer service.

May 15, 2017
great product and good customer service.

Seamless shopping experience

May 15, 2017
Seamless shopping experience. Easy to navigate the website, and the inspirations section was really well done!

Helpful

May 15, 2017
Helpful, quick service.

Ordering through the website was …

May 15, 2017
Ordering through the website was problematic. Delivery was fine.

I like the furniture that I have …

May 15, 2017
I like the furniture that I have received so far. One dining table had to be replaced and Customer Service reviewed the issue and turned it around quickly. However, I feel that when there's an issue with a piece of furniture, the turn-around time for delivering a replacement should be much quicker. Additionally, I have a number of other pieces of furniture that I ordered that I've been waiting for, some of these pieces I've been waiting for over 2 months. The Customer Service department is very responsive, and it's not their fault that the items take so long. I feel that waiting months on end from the date of order to the date of delivery is incredibly frustrating.

BEAUTIFUL MODERN FURNITURE!

May 14, 2017
BEAUTIFUL MODERN FURNITURE!

timely service

May 14, 2017
timely service, organized/easy delivery, item arrived as described

I was most impressed with the customer …

May 14, 2017
I was most impressed with the customer service. the chat person was very helpful in answering my questions clearly and am happy with my decision.

Excellent customer service

May 13, 2017
Excellent customer service. Very helpful. Easy to talk to.

Good service, a little disappointed in the couch

May 12, 2017
First, I will say that I do get compliments on the couch and I even had a friend who was moving at the same time as I bought the couch, and she thought about buying it as well. The delivery was rather quick - maybe 2.5 weeks from when I placed the order. I am also very happy with the payment plan - I am set up for automatic payments get text message updates a few days before the money is taken out of my checking. The couch IS what it's supposed to be, meaning that I can't really say they didn't deliver what I was expecting, but it just looks so beautiful and luxurious in the photos online and then in person it is a little lumpy and dull. The cover is not pulled very tight, the stuffing is not very comfortable, and it is a little lumpy underneath (the part near where your feet will stretch out on the chaise is more stuffed than the normal part where you are seated). Also, the fabric is a little more woven than I was expecting, I thought it would be flatter. ALSO - the company who set up the couch put their tools on my very expensive glass table (and favorite piece of furniture) and now there are small scratches on it :( Anyway I will not return it, because I am lazy and I don't even know how I would coordinate a return on something that was set up in my house, so it's ok, but I would not recommend spending this much money unless you are able to see it in person first.

Ecstatic,

May 12, 2017
Ecstatic, We just love our new chairs and have ordered 2 more. They are great quality and very stylish. The only thing I would say is ask questions about the color, ours were called Avocado and looked green online and when we got them they were a spectacular yellow which we love even more than the green, but I believe they are now calling that color Chartreuse which is more appropriate. Thank you Rove for our beautiful chairs.

Rove Concepts always gives us awesome …

May 11, 2017
Rove Concepts always gives us awesome service! And gets back to us right away, every time.

Excellent customer service

May 11, 2017
Excellent customer service. The rep for Rove Concepts that we work with is spot on. Thank you

Bought a marble table here a few years …

May 11, 2017
Bought a marble table here a few years back. Table had a crack, so they gave me a bit of a discount. Overall I'm happy with the table and satisfied with how it all worked out.

Great experience using the website and …

May 11, 2017
Great experience using the website and with the company!

High quality photos and videos to …

May 10, 2017
High quality photos and videos to explain the products made the search enjoyable. All the color options had photos too which made it easier to picture what the products looked like.