Willing to give them another shot.
Buckle in! Honest review here. I scoured the internet for reviews and never found one like mine. I have ordered multiple pieces of Furniture from Rove. I have ordered 2 Hunter nightstands, the Dax Sideboard and also the Noah Sectional in Mora felt.
First, I think their products are beautiful and they are quality. I do not think there are really many companies out there that make such a nice looking product. I have no problem spending more money on nice, sturdy and beautiful furniture.
Our Noah sectional came and the swatch matches the fabric 100%. The felt is extremely soft and the base is solid wood. The cover Velcros on unnoticeably, I’m assuming to wash it? Who knows. I love this sofa. It is low to the ground and on the firm side. It’s modern, sleek and I find it comfortable. For people who want plushie sofas I do not think Rove has a sofa that will fit you. They all seem to be more firm to retain their modern sleek appearance.
The Dax sideboard is beautiful. I love the soft close drawers and cabinet. The wood is nice and quality. Ours came damaged. The corner was crushed in transport. I am HOPING they fix this and send me a new one. I will get onto that later.
The Hunter nightstands are also beautiful. The wood is really nice and they are sturdy. They are modern and versatile. Ours arrived with a messed up bottom drawer that we actually had to disassemble and put back together. It was missing multiple screws and needed to be realigned.
All in all, I would say when these products come to you in perfect condition, I would give Rove 5 stars. But since out of 5 pieces 2 have been damaged...I would say a 3.5 or a 4. I have had excellent dealings with their staff with all my questions and concerns. They replaced my Hunter nightstand no problem when the drawer was messed up. My frustration with this company is 1. Wait time for product. I waited 4.5 months only to get a damaged Dax sideboard. 2. Lack of quality control 3. Cannot combine vouchers on orders. I have multiple vouchers and need to pay for multiple shipping fees to use them. 4. Their shipping fees are absurd. $300 to ship a sofa? That’s unheard of even from top line companies like Restoration Hardware. They’re gouging the price on shipping. Even the shipping companies have expressed that shipping is not THAT expensive. So, all in all I love their products but the inconsistency and little problems add up to be very frustrating. Honestly I love their furniture so much I will be buying from them again, but it is indeed a gamble. They do make it right when something is wrong but it would be nice to just get it right the first time. 3 days 4 hours