This was a first time order. I ended up wanting the membership but during checkout I had a computer glitch and it wasn't included in final checkout. I hit submit without noticing. I contacted customer service through chat room and Jason took care of the problem. Looking forward to my delivery!

My dining table came very quickly and is beautiful! Other reviewers mentioned that it was too heavy, but my husband and I (in our 30's) had no problem unboxing it, bringing it inside and putting it together. It is gorgeous and I'm only sad I didn't order it sooner. The glass top makes cleaning up easy.

I ordered two dining chairs on line. After I entered the payment button the site told me that the sale could not go through at that time and to retry later. Several hours later , I was informed that I had purchased the chairs. Very confusing .

Me encanto todo lo k compre con ustedes

The Marcus Dining table is lovely - very attractive and feels sturdy. Unfortunately the shipping company Rove uses seems to have some difficulty keeping packages intact on cross-country trips. The first table we received came in a box with multiple holes and tears, and when we opened it we discovered 10-12 inch gouges across the surface, as if something had pierced the box and was dragged across the table. When Rove sent us a new table, the box it arrived in again looked torn apart, leading us to fear another damaged table was inside. Fortunately the packaging wasn't fully punctured, and the table was undamaged. While we very much appreciated Rove eventually sending us a new table at no cost, the initial customer service experience was frustrating - I felt as though we were being pressured to accept a discount, which seemed ridiculous - I was not about to pay $800 for a damaged table because the shipping company did a poor job. The customer service rep was also slow in responding - after I declined a second offer of a discount, I had to follow-up after nine days of silence. So there was a happy ending - we now have two tables for the price of one (one damaged) but shipping and customer service were frustrating.

Exceptional customer service. Special thanks to Jhoanna

I haven’t received my furniture yet but my experience thus far has been positive. The website is very easy to navigate and each item has details and descriptions that are helpful when shopping.

Incredible! I love rove products!

This is a review of just the ordering process and not in the quality of items in my order as they have not been received yet. I did all my ordering online without assistance of the customer service support. The actual ordering was easy as online shopping should be. I read the reviews of items and found what I was looking for with ease. The website is very slow and takes a long time to load pictures especially when you are trying to flip between 2 items for comparison. The website also twice sent me to an error page where I was instructed to wait for a minute then click refresh. A little bit annoying and added to the time but it all worked in the end and I managed to successfully order what I was looking for. I will leave a review on quality and delivery once things are in my possession.

Love the sleek style and designs. Easy to navigate website and clear detailed descriptions.

Impressed with my experiences with Rove. Sectional delivery was smooth. The delivery people were polite and professional. When they discovered that the legs that had been sent along were the wrong colour they submitted a ticket for us and within a few days came back and installed the legs. I returned to buy some throw pillows and had some issues checking out. The concierge was on it in a flash. And even though I got pulled away and couldn't keep chatting, they came through for me. The couch itself? It's better than I could have hoped. It's firm and comfortable. The only issue is my partner keeps taking the chaise lounge section :) Can't wait to add the throw pillows on it!