Trustpilot
3878 Reviews

Easy

May 23, 2018
Easy, intuitive site

Great experience

May 21, 2018
Everything from ordering to delivery updates to quality of the product was excellent!

Very friendly and easy to work with

May 21, 2018
Very friendly and easy to work with. Thank you! Awaiting for my table and very excited to see it!

Attentive and professional!!!

May 21, 2018
Attentive and professional!!!

Very satisfied with the order

May 20, 2018
Very satisfied with the order, delivery and customer service. Great product.

Delivery service sucked

May 20, 2018
We ordered the Charlotte storage bed. The bed looks great and we really like the quality. The bed took almost a month to arrive, which we knew would be a slight delay. It was longer then predicted originally. The only real issue was the courier. If you decide on curbside drop off (in Toronto) beware that the courier will potentially expect you to help. I had to go in the truck and help move 3 huge boxes that were 200lbs each. The courier service only send the driver and no one to help. Because of how the company loaded his truck he couldn't get the boxes turned around without physically moving them to a different skid. This was extremely difficult for the driver and for myself. I emailed customer service and apparently in Canada with this type of delivery there is a potential of helping the courier. Although when the courier called, they just said I needed to be there to sign. The courier service was terrible on the phone, told me there is no delivery past 4pm, but the truck driver told me he does make deliveries after 4pm but you might have to pay a bit more. For the price of delivery I expected more of this courier company. Especially when so many furniture deliveries on other websites are free and will bring to your door. The customer service for Rove Concepts was quick to respond, but had little to say after I complained about how poor the courier is and let them know I wouldn't order through them again knowing that would be the delivery option. Apparently the white glove delivery is a different service but I can't justify/afford $700 for delivery on top of the cost of the bed.

Haven't receive our purchase yet but…

May 20, 2018
Haven't receive our purchase yet but the website was easy to use and the Chat was acommodating and answered all our questions

Rove's products are great quality and…

May 19, 2018
Rove's products are great quality and priced well. It would be nice if they still had a store to actually see product and samples. Great warehouse sales too!

Easy to navigate and pick up option is…

May 18, 2018
Easy to navigate and pick up option is great.

fist time make a big furniture shop…

May 18, 2018
fist time make a big furniture shop online. Read all reviews for the product I want to purchase. hopefully, products arrive in good condition and thew way I expected.

The quality of the furniture is excellent

May 18, 2018
The quality of the furniture is excellent and the shopping experience and customer support was very good. I would definately recommenrd

So far

May 18, 2018
So far, so good. I have one or two items on special order, so my experience is thus far only in one purchase. The sofa is exactly as I hoped it would be with regard to style, and the quality is actually higher than expected. Delivery was fine and the guys brought it into the house which I think they didn’t have to do (lucky for me that they did because it was very heavy). It was missing some small parts (washers) but we made do without them. You might want to mention in the description of the sofa that the chaise can be put on either side or even in the middle. That would have helped me make the decision to buy it sooner. Also you should add to the description that the cushions are very firm. That also makes a difference to buyers who have preferences.

very fast shipping and quality product

May 17, 2018
very fast shipping and quality product

Rove Concepts made it easy to order my…

May 17, 2018
Rove Concepts made it easy to order my client's new bed and their pricing is excellent!

Quick delivery + Stylish Furniture

May 16, 2018
Quick delivery - twice! Shipment arrived right away then some hardware was missing for a chair, I contacted customer service and it arrived the next day. Wow! Hunter bed is gorgeous, matching night stands smell like a forest when you open them. Love the look and soft close of dresser. Very pleased with our new additions to our home!

I ordered 4 armchairs from the website…

May 16, 2018
I ordered 4 armchairs from the website and they were delivered in 2 days. Effortless shopping. Miss the actual showroom though.

Had a payment issue on the site and…

May 16, 2018
Had a payment issue on the site and Michelle and the company went above and beyond to help me make the purchase. They're responsive and warm and I'd recommend them absolutely.

i love the chair

May 16, 2018
i love the chair. top quality fabric and great workmanship...

In General Rove Concepts has been very…

May 16, 2018
In General Rove Concepts has been very easy for us to deal with . I only have one small suggestion. We need three business days to report damages., not three days overall. We are an interior design firm and our receivers sometimes get things on a Friday and do not have ample time to open and examine items and to let is know

EASY SHOPPING EXPERIENCE

May 14, 2018
EASY SHOPPING EXPERIENCE

We love our new bed!

May 14, 2018
Super smooth process. Great quality product. We love our new bed. Would definitely order from again.

I love these tables

May 12, 2018
I love these tables. At first I thought they were too big around, but I found two great spots for them. Check the diameter to make sure it is correct for your spot. Nice design and workmanship.

I have ordered from Rove twice now

May 12, 2018
I have ordered from Rove twice now. Both times my orders have come with in a week. I am in love with the Kure design. Both my orders were received in perfect condition. Would definitely recommend. Only issue is high shipping costs!- wait for free shipping:)

I chatted with a customer service…

May 12, 2018
I chatted with a customer service representative and she answered all my questions quickly. My gorgeous bed is on the way and I'm thrilled with the whole experience.