Trustpilot
9988 Reviews

pre-ordered sectional

We pre-ordered sectional, it was easy to navigate through website. We are excited and can't wait to have it home. It will take couple months for it to arrive, hopefully worth the wait.
5 hours 19 min

Amazing online experience

Although I haven’t received my furniture yet, the browsing and purchasing process was great and I hopeful everything will look just as amazing in my home as it does online. My only concern was the high cost of delivery but luckily I have family who can help me pick up my dining room furniture.
11 hours 26 min

It was very easy and understanding how…

It was very easy and understanding how to order my chair.
17 hours 37 min

A picture can be worth a thousand words.

From the time my wife and I first came across a Rove Concepts counter stool while searching online, we instantly loved the look and wanted it. But how do you buy a piece of furniture without an opportunity to sit on it and try it out? This was a concern. Tried doing online research of RC, and could not find anything negative. So on what were we going to base a decision whether to gamble with this purchase? Ended up, a lot focused on the presentation of their products. Whether online pictures or in their brochures, the quality appeared to be there, displayed with an appearance of a reputable merchant. Spoke several times to staff members, and was equally impressed and confident that "their stuff" was first class and we would be pleased. We ordered the 4 leather counter stools and they are great. No disappointment whatsoever. And just ordered a desk chair that we are certain will also exceed our expectations.
18 hours 33 min

I’m really Impressed with this company…

I’m really Impressed with this company so far. We have ordered two items from them and both were processed quickly, shipped quickly, and delivered very punctually. I love their communication! Very professional and will buy from again.
19 hours 39 min

I continue to be impressed by Rove

I continue to be impressed by Rove. They have wonderful designs, quality construction and excellent customer service.
20 hours 27 min

Very appreciate your service and your…

Very appreciate your service and your business
20 hours 41 min

Successful purchase!

I was having an issue ordering online but I was able to connect with an associate through Chat and he made the whole process easy.
21 hours 45 min

Quality furniture with great customer service

Smooth shopping process with fast response times. We've bought 5+ major pieces from Rove Concepts, and all of the ones we have received so far have been beyond our expectations. It did take a little while to receive the swatches we requested, but thankfully, that delay didn't interfere with our being able to order the bed we wanted. Would definitely recommend!
22 hours 5 min

Website was easy to navigate

Website was easy to navigate. I especially liked the vision pictures showing the item in a staged and decorated shot. It helped me decided the additional furniture that would make the room come together cohesively. The form and function is exactly what I am looking for.
23 hours 55 min

Putting order was easy like before

Putting order was easy like before I was informed by email that the product is shipped and should have arrived by now but no response from rove concept yet
1 day 38 min

Will definitely order from Rove again.

I'm very happy with my shopping experience on Rove. I'm sure everyone who buys furniture online is a bit skeptical about the quality of the items and how they will actually look in person but have no fears with Rove! Everything I received was true to the images and feels extremely high quality and worth the price over cheaper retailers like Wayfair (who I also love btw but the quality is not the same). I have already placed another order through Rove. I just wish I knew ahead of time to trust the site because shipping was so expensive and I'm mad at myself I had to pay for two shipments.
1 day 2 hours

Easy buying process

The buying process is easy and clear. Not cheap, but furniture design is good and different from what you find elsewhere. Waiting to receive it to judge for the quality.
1 day 4 hours

Website

Beautiful website but pics load very closely
1 day 13 hours

Jury is Still Out

Rove Concept is a higher end store, but I found their website really hard to use and not very intuitive. Pages took a long time to load. I bought a couch but there were no suggestions as to what would work well with it (shape/colours). When you’re spending that kind of money and can’t see or feel it in person, that info would be helpful. I also find their shipping policy a little shady. They don’t explain that if you don’t order white glove service, your delivery may be dumped at the threshold of your place. There were a number of complaints about this in the reviews. I’ve also been sent multiple emails since I purchased my couch, each with a new piece of critical information. Why not send one email with all details? I’m having buyers remorse since everything was a bit more expensive than it seemed upfront and so far, I just have promises of some ROI. I hope it’s as nice as the photo or my family will be disappointed.
1 day 13 hours

Easy to use website and view products

Easy to use website to view and purchase. Orders are slow to be processed, so be aware as this together with the slow delivery can increase lead times (which we are fine with).
1 day 14 hours

Good experience

The whole experience was good. No issues at all. Only issue was the shipping cost. Too expensive comparing to the competitors
1 day 16 hours

Great website

Great website, as I was able to schedule a delivery closer to schedule that fits my needs. It's extremely hard to select furniture choices during the pandemic with the limits of not seeing things in person. The product photos on the website were high quality and helped us select the best counter chairs for our new home!
1 day 17 hours

Great products!

Found everything I needed. Your customer care team was helpful. Very satisfied and happy! We have couple more furniture pieces from Rove! Amazing!
1 day 21 hours

Outstanding Experience All Round

Outstanding website. Easy to use, quick, and intuitive. The products speak for themselves. Some of the most beautiful furniture in our house.
2 days 9 min

Great Customer Service

Great Customer Service! One of the pieces came damaged and the Rove Customer Service team solved the problem quickly and efficiently. I continue to be pleased with their products and customer service.
2 days 30 min

Great Customer Service

Great Customer Service, quick response to every questions I have and agents are very helpful, no time wasted at all, which lead to a happy purchase for me
2 days 1 hour

Great furniture

Great furniture
2 days 8 hours

Great customer service

It was easy to order. I had a question regarding the colors and called customer service. They were very helpful
2 days 14 hours