Trustpilot
6323 Reviews

Responsive Customer Service

A few hiccups with the order but the team has been responsive and resolution has been quick and satisfactory.
1 day 2 hours

My replacement ottoman

My replacement ottoman arrived very promptly and it was perfect.
1 day 17 hours

Solid Chairs

Solid Chairs, does the job. Would recommend to younger, new homeowners. For those who want something fancier, would look at their higher end chairs.
1 day 17 hours

Great customer service!

I purchased some dinning chairs few days ago. I asked the online customer agent a bunch of question and they’re will to answer them all patiently! Really appreciate the help!
1 day 19 hours

Beautiful design at affordable price range

We’ve been looking for a nicely design sofa at affordable price and finally found it on Rove Concepts! Nice protection program and smooth purchase process.
3 days 8 hours

Willing to give them another shot.

Buckle in! Honest review here. I scoured the internet for reviews and never found one like mine. I have ordered multiple pieces of Furniture from Rove. I have ordered 2 Hunter nightstands, the Dax Sideboard and also the Noah Sectional in Mora felt. First, I think their products are beautiful and they are quality. I do not think there are really many companies out there that make such a nice looking product. I have no problem spending more money on nice, sturdy and beautiful furniture. Our Noah sectional came and the swatch matches the fabric 100%. The felt is extremely soft and the base is solid wood. The cover Velcros on unnoticeably, I’m assuming to wash it? Who knows. I love this sofa. It is low to the ground and on the firm side. It’s modern, sleek and I find it comfortable. For people who want plushie sofas I do not think Rove has a sofa that will fit you. They all seem to be more firm to retain their modern sleek appearance. The Dax sideboard is beautiful. I love the soft close drawers and cabinet. The wood is nice and quality. Ours came damaged. The corner was crushed in transport. I am HOPING they fix this and send me a new one. I will get onto that later. The Hunter nightstands are also beautiful. The wood is really nice and they are sturdy. They are modern and versatile. Ours arrived with a messed up bottom drawer that we actually had to disassemble and put back together. It was missing multiple screws and needed to be realigned. All in all, I would say when these products come to you in perfect condition, I would give Rove 5 stars. But since out of 5 pieces 2 have been damaged...I would say a 3.5 or a 4. I have had excellent dealings with their staff with all my questions and concerns. They replaced my Hunter nightstand no problem when the drawer was messed up. My frustration with this company is 1. Wait time for product. I waited 4.5 months only to get a damaged Dax sideboard. 2. Lack of quality control 3. Cannot combine vouchers on orders. I have multiple vouchers and need to pay for multiple shipping fees to use them. 4. Their shipping fees are absurd. $300 to ship a sofa? That’s unheard of even from top line companies like Restoration Hardware. They’re gouging the price on shipping. Even the shipping companies have expressed that shipping is not THAT expensive. So, all in all I love their products but the inconsistency and little problems add up to be very frustrating. Honestly I love their furniture so much I will be buying from them again, but it is indeed a gamble. They do make it right when something is wrong but it would be nice to just get it right the first time.
3 days 11 hours

Great customer service!!!

Rove concepts goes above and beyond! Grateful for their thorough service
4 days 12 hours

Great ‘chat’ concierge experience

I had an easy time navigating the Rove website. I got sample swatches when I wasn’t sure what fabric to order. And i had a very helpful experience with a Rove concierge over the ‘chat’ function. She helped me pick out the perfect fabric & color, and answered all of my questions. Thanks Johann!
4 days 15 hours

Everything is perfect!

We purchased many items from Rove: the Hunter Bed, nightstands, and wide dresser, the Bennett media console, and the Aubrey counter stools. We had a couple items that were damaged during shipping and Rove took great care in fixing the situation for us. We have loved every item and we receive so many compliments. Everything is sturdy, durable, comfortable, and great quality. We will be shopping at Rove for all of our furniture needs.
4 days 17 hours

Love My Porter Sectional!

Purchased the Porter Section and so far I love it! We picked it up ourselves from the warehouse, so we were able to have it in our home within a week of ordering, which was a great relief, since most other companies make you wait weeks, if not months, for your orders to arrive.
5 days 19 hours

Terrific Service!

Although we returned this bed because my client changed her mind, I am happy with the way things worked out.
5 days 23 hours

Asher bedroom set

The Asher furniture set I purchased is everything I expected. The 30 days after initial delivery to get the support slats for my bed was another story. Read the fine print before ordering.
1 week 11 hours

I'm really happy with the product

I'm really happy with the product. I purchased a blue velvet couch for a client and the quality is quite good. Only reason I'm giving 4 stars instead of 5 is because it took an extremely long time to arrive... like, 4 months, which just seem a little wild.
1 week 1 day

Great Company

I love ROVE concepts and will continue to order through this great company. Quality pieces, beautifully made, safely packaged. Two thumbs up!
1 week 1 day

All dimensions were easy to find and…

All dimensions were easy to find and read. Selections were gorgeous and easy to sift through. Thank you for decorating our home with your furniture!
1 week 1 day

I love it

I love it. The anesthetics is nice and it's good quality.
1 week 2 days

We were not informed of a problem with…

We were not informed of a problem with our order until we called
1 week 2 days

Replacement for broken armchair

I have bought two armchairs around less than two years ago. One wooden leg of the armchairs was broken, so I emailed to Rove Concepts for the details. They responded to me rapidly and arranged to replace me with a new armchair free. I appreciate their professional and responsible business conduct, of course excellent customer services altitude . I will sure continue to shop with Rove Concepts in the future.
1 week 3 days

Great website

Great website, easy to use . Gt a quick response from customer service
1 week 3 days

The chairs we received were received…

The chairs we received were received with no damage, constructed with great quality and are so beautiful. Very luxurious chair!
1 week 3 days

The quality and look of this furniture…

The quality and look of this furniture is amazing. Great statement piece for my bedroom.
1 week 4 days

Excellent Experience

Wonderful Experience!! Maneuvering the website was simple, customer service was exceptional... now just anxiously awaiting the arrival of our purchases! Will write another review after we receive them.
1 week 4 days

Love my new counter stools from Rove

Love my new counter stools from Rove ! They exceeded my expectations ! Excellent quality , no assembly required and look fantastic in my space
1 week 4 days

I loved the look and comfort of the bar…

I loved the look and comfort of the bar stools I previously ordered. I decided to also order The dining dining chairs. The wishbone chairs are so stylish at a reasonable price. Pick up at the Vancouver warehouse is easy to save on shipping costs.
1 week 4 days