Trustpilot
5190 Reviews

Stylish furniture, problems with shipping

The quality of the furniture is really good and the style is modern. But we had to send furniture back twice because they were damaged. Hopefully 3rd time’s the charm. The claims department has been really helpful with the solution.
2 days 8 hours

Products are nice

Products are nice. However the one of the screw holes for one of the chairs I bought was problematic and still trying to determine if chair will assemble properly. Need to assess table top but I haven’t unboxed that yet.
2 days 11 hours

Beautiful, well-made table

I bought the Marcus dining table and it was delivered in about a week. It arrived in a sturdy box and it took maybe 10 min. to assemble the legs. I've been using the table for two weeks now and can say that it's probably the best piece of furniture I've bought for our new house. It's stable, well-made and so easy to adjust. I live in Washington, D.C., so space is an issue (Rove, please think of us small-space city folks in the future! Would love to see more apt. size furniture). The middle leaf is beautiful but we typically leave it out. It's the only regret I have about this table. If you're on the fence about it, just get it, already.
2 days 14 hours

Love the counter stools we bought

Love the counter stools we bought. The site was easy to maneuver and loved the 15% discount! Shipping to our rural location worked like a charm so will definitely keep my eyes wide open for more Rove Concepts furniture.
2 days 18 hours

Excellent chat support

Easy, straight forward online interface with excellent chat support. Great experience and will be back for more!
4 days 19 hours

Online site and service were impressive.

Online site and service were impressive.
5 days 9 hours

Great timely replies

Great timely replies
5 days 11 hours

Great experience with customer care agent

Customer care agent (sorry forgot her name) was extremely helpful with my online purchase as I was having difficulty with selecting the Warehouse Pickup delivery option.
5 days 15 hours

Great Chat Support Experience

The collection is wonderful and the customer service during the chat I had about bedroom collection options was excellent. I would recommend Rove Concepts to others looking for a modern and fresh design for their home.
5 days 15 hours

Very impressed with the order process

Very impressed with the order process. Website was very clear and easy. My order shipped within 6 hours of me placing my order online - that’s fast! I am really looking forward to receiving my order!
5 days 18 hours

Fair quality on reproduction chairs abysmal delivery service

Fair quality on reproduction chairs, the stitching on the seams on the womb chair ordered were puckered and not like the original (a piped seam)... look closely at the pics and the seam can be seen. Delivery service is abysmal and will keep me from purchasing anything from Rove again... not just the cost but the provider won’t let you open the boxes to inspect them before leaving. Room and Board and Joybird have much better delivery services and don’t require the customer to arrange a freight carrier for returns.
5 days 22 hours

The site was easy to navigate and the…

The site was easy to navigate and the onscreen Customer Service was amazing. We got all our questions answered during our shopping experience as if we were in the store talking to a sales agent. Excellent experience and so excited about our new table and chairs!
6 days 5 hours

So far so good

The website was easy to use. It's a beautiful, it was easy to find what I needed and checkout was easy. The only thing that I found difficult/confusing was what happens after my purchase was completed. Will I be contacted when it's ready for delivery? Do I choose my delivery date?, etc. After spending a lot of money on a new piece of furniture I would expect some type of follow up information about delivery. Overall, good experience, just wish there was a better follow up immediately after the order.
1 week 5 hours

The tall dresser (Asher) was beautiful…

The tall dresser (Asher) was beautiful and the delivery was seamless. I was only able to view the dresser online but it was true in visual with color and size.
1 week 6 hours

Hunter Night Stands and Dresser

I love my Hunter Night Stands and Dressers. They are very sturdy and well made but best of all they look terrific. Delivery guys were very friendly and helpful. Great products, great service. Thanks.
1 week 10 hours

Rove customer service and trade program…

Rove customer service and trade program was very responsive in answering any questions and providing quotes.
1 week 15 hours

Easy to use website

Easy to use website and I love the pickup option.
1 week 1 day

I easily found what I was looking for…

I easily found what I was looking for at a great price. The checkout process was simple and efficient. I'll be shopping at Rove Concepts again in the near future and would recommend it to others.
1 week 2 days

We ordered two tables from Rove

We ordered two tables from Rove, the Mette Dining Table and the Dolf Oval Coffee Table. We waited 3 months for the delivery but it was well worth it -- the tables are excellent quality and they're exactly what we were looking for!!
1 week 2 days

Great Products with Great Customer Service

First, the collection of pieces of furniture Rove Concepts carries is much nicer than other sites that I have visited. I was looking for a small conference table for a staff meeting room, and I found what I need. Then, I went online trying to search for a promotional code for Rove Concepts but codes had expired. So I click to chat with a customer service representative, Karla, and she promptly offered a code that would take 15% off from my order. Sweet!
1 week 5 days

Great selection

Great selection, reasonable prices. I'm looking forward to receiving the products soon.
1 week 5 days

Excellent service and beautiful furniture

I found this furniture online and i loved everything! My order came before the expected date and service is amazing! i purchased the truman media console stand and it looks beautiful on my family room.
1 week 6 days

We picked up our order from Richmond…

We picked up our order from Richmond warehouse. When we opened up the package, it was easy to assemble, just screwing the 4 legs in. However we noticed some deficiency in the night stand, we emailed back with pictures and the issue was properly resolved timely.
1 week 6 days

Product was what i expect delivery time…

Product was what i expect delivery time was good but wish it could be cut down to a week
1 week 6 days