Trustpilot
5023 Reviews

Andersen Sectional

I bought the Andersen sectional online. It is beautiful, the fabric is lovely. However, it is very shallow and hard. It is not comfy for relaxing. It really needs an ottoman but there is not a matching ottoman for this piece. Please make one!!
3 days 17 hours

Product came as described

Product came as described, no damage. Timing was as state, and with a courtesy call beforehand. Very, very happy with the product.
5 days 23 hours

Disappointing

We ordered 6 chairs and, although we like them, we did not realize the size is not ideal for our table. Unfortunately, Rove Concepts makes it difficult to return as you have to set up and pay for return shipping (6 large boxes) and pay a 15% restocking fee (complete B.S. in my opinion). Lesson learned. I will only now buy something this size that I can see in person. Or, in this case, I would have been better off testing the waters by buying just one chair to make sure I like it. I think their customer service needs improvement.
1 week 4 days

Erroneous review...hoping to make right.

Cannot comment on their products but their customer service is excellent. I thoughtlessly wrote a less than stellar review on a couch that I could have sworn I bought from them but actually did not after a deep dive of my and their records. Please know that they are willing to right whatever wrong they have done, as am I. I will definitely consider ordering from them in the future. So sorry to have mistaken your company for another and posted my review as if it were yours! I'm truly mortified with myself for not having taken the extra effort to research my purchase. Please forgive me...I'm sure Karma will not.
1 week 4 days

Excellent online shopping experience

Excellent online shopping experience! We're very pleased with our dining table and chairs - all are great quality. Look forward to purchasing more pieces soon.
3 weeks 5 days

I live in vancouver so was able to…

I live in vancouver so was able to forgo the delivery fee and pick up my sofa direct from the warehouse within days of when I ordered it. end to end experience was great, only giving 4 stars though because the connection between the chaise and the sofa for my sectional is not as sturdy as I would like it to be. Design, comfort and quality are all great though.
3 weeks 6 days

Eno Saarinen style 1950s tulip side chars

The shopping experience on the web site was easy and helpful. The product was delivered on time and the quality of the cushions is excellent. My only concern is the material of the chairs themselves. They LOOK sharp, but they nick and scratch easily. The material (molded plastic I think), should be coated with a scratch resistant finish. I'm worried that in a few months, they will look worn.
4 weeks 9 hours

Great looking bed

Great looking bed, solid. Delivery was timely and communicated well.
1 month 1 day

Great looking bed.

Great looking bed. Shipping took a while (almost three weeks), but quality is very good and it looks great.
1 month 1 day

Excellent experience

Excellent experience! Great customer service and products. Would definitely recommend to others.
1 month 2 days

Just stumbled across... stunning!

Just stumbled across a picture on a separate website when searching for a dining room table. After looking into the company i decided to purchase a table that was way above my budget, but I couldn’t help myself I just had to have it! The product came nicely packaged without damage, and is absolutely stunning. Rove values quality and design at the same time. Very happy with their product and will be back!
1 month 3 days

My experience so far

My experience so far has been good. They offered me $25 to write a review after my order. The website can be hard to navigate, and customer services when I asked about my couch was mediocre. I've heard some things about how RC can have cheap furniture, and the customer service is bad after you receive your items so I'll keep everyone updated.
1 month 5 days

I’m awaiting the couch to come

I’m awaiting the couch to come. The purchase process was easy. Will update once I receive it.
1 month 1 week

Easy transaction beginning to end

Easy transaction beginning to end. Great delivery, quick response to a question we had and we love the sectional. It's solidly made and comfortable to lounge on.
1 month 1 week

I love all the furniture collections…

I love all the furniture collections they have on the website, especially those big piece. It’s one of a kind, you wouldn’t be able to find them on any other website.
1 month 1 week

Checkout was simple and quick

Checkout was simple and quick. Also, I had a question about my order and someone answered right away and helped answer my question. The table I ordered is on back order, so I haven't received it yet, but I feel confident after working with their customer service already any issues I have will be taken care of. As long as the delivery goes well and the dining table looks good, I could definitely see myself ordering from Rove Concepts again!
1 month 1 week

Excellent ordering online/swatch delivery

The website is very easy to use, the products look gorgeous, they delivered swatches to me in just a couple/few days. The website has helpful online reviews. After I ordered online I called to confirm my order, and the salesperson was very helpful and nice.
1 month 1 week

It was a smooth purchase experience

It was a smooth purchase experience. This is my 2nd time shopping there and I would do this again. Thanks!
1 month 1 week

Great customer service

I processed my order over the phone with a Sales Agent for which received excellent customer service. I decided to call instead of placing my order online as I needed more clarifications on some items and the agent was able to answer my questions and even followed up with me by email after the order was made.
1 month 1 week

My experience has been fabulous

My experience has been fabulous! Great customer service! Thank you!
1 month 1 week

Rove was easy to order from and had a…

Rove was easy to order from and had a great variety to choose from when selecting product for my clients.
1 month 1 week

Good expérience

Good expérience
1 month 1 week

High-Quality Furniture

Love the quality of the furniture and the modern style/look. Easy to order and good customer service. Only complaint is that the voucher I had from a previous order could not be applied to the shipping charges on my new order.
1 month 1 week

Great products and customer service

Great products and customer service! You'll find modern high quality furnitures and decors for very reasonable price.
1 month 2 weeks